Random BSOD, WHEA_Uncorrectable_Error hall.dll

R

rexion

New Member
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3
Need help to solve this Random BSOD..
Custom Build PC, 18 November 2014
No OverClocking anything
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
Hi,
The error you're getting is related Intel processor,
and the cause is most likely that your CPU is not properly configured.

Code: 
1: kd> !errrec ffffe001680dc028
===============================================================================
Common Platform Error Record @ ffffe001680dc028
-------------------------------------------------------------------------------
Record Id     : 01d0828f3355911e
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/29/2015 23:06:14 (UTC)
Flags         : 0x00000000


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe001680dc0a8
Section       @ ffffe001680dc180
Offset        : 344
Length        : 192
[COLOR=#ff0000]Flags         : 0x00000001 Primary[/COLOR]
[COLOR=#ff0000]Severity      : Fatal[/COLOR]


Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=#ff0000]Error Type    : Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000002


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe001680dc0f0
Section       @ ffffe001680dc240
Offset        : 536
Length        : 128
Flags         : 0x00000000
[COLOR=#ff0000]Severity      : Fatal[/COLOR]


Local APIC Id : 0x0000000000000002
CPU Id        : c3 06 03 00 00 08 10 02 - ff fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ ffffe001680dc240


===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe001680dc138
Section       @ ffffe001680dc2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
[COLOR=#ff0000]Severity      : Fatal[/COLOR]


[COLOR=#ff0000]Error         : Internal unclassified (Proc 1 Bank 4)[/COLOR]
  Status      : 0xba00000052000402


Other dump files you provided are all about the same problem and the error always occurs on the same core #1

CPU speed reaches maximum and then reports an error resulting in BSOD:
Code: 
1: kd> !sysinfo cpuspeedCPUID:        "Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz"
MaxSpeed:     3500 [COLOR=#ff0000]<-- this is bad, your CPU can run faster than this[/COLOR]
CurrentSpeed: 3500


Max turbo frequency is the maximum single core frequency at which the processor is capable of operating using Intel® Turbo Boost Technology. Frequency is measured in gigahertz (GHz), or billion cycles per second.

Your CPU Intel(R) Core(TM) i5-4690 can handle up to 3.9GHz of speed, but it never reaches that speed, and this is most probably the cause.

There has been somebody having the same issue recently and thanks to his feedback about resolution first thing we do is to configure your CPU for maximum speed defined ( that is 3.9 GHz )

Go into your BIOS and look for an option to configure your CPU to 3.9 GHz speed.

Once you have done this you'll run a diagnostic tool from Intel to trouble shoot problems.

Intel® Processor Diagnostic Tool (64-bit)

When done share results :)
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Addictive Gamer said:
Hi,
Click to expand...
Addictive Gamer said:
The error you're getting is related Intel processor,
and the cause is most likely that your CPU is not properly configured.

Code: 
1: kd> !errrec ffffe001680dc028[/FONT]
[FONT=Segoe UI]===============================================================================[/FONT]
[FONT=Segoe UI]Common Platform Error Record @ ffffe001680dc028[/FONT]
[FONT=Segoe UI]-------------------------------------------------------------------------------[/FONT]
[FONT=Segoe UI]Record Id     : 01d0828f3355911e[/FONT]
[FONT=Segoe UI]Severity      : Fatal (1)[/FONT]
[FONT=Segoe UI]Length        : 928[/FONT]
[FONT=Segoe UI]Creator       : Microsoft[/FONT]
[FONT=Segoe UI]Notify Type   : Machine Check Exception[/FONT]
[FONT=Segoe UI]Timestamp     : 4/29/2015 23:06:14 (UTC)[/FONT]
[FONT=Segoe UI]Flags         : 0x00000000[/FONT]


[FONT=Segoe UI]===============================================================================[/FONT]
[FONT=Segoe UI]Section 0     : Processor Generic[/FONT]
[FONT=Segoe UI]-------------------------------------------------------------------------------[/FONT]
[FONT=Segoe UI]Descriptor    @ ffffe001680dc0a8[/FONT]
[FONT=Segoe UI]Section       @ ffffe001680dc180[/FONT]
[FONT=Segoe UI]Offset        : 344[/FONT]
[FONT=Segoe UI]Length        : 192[/FONT]
[COLOR=#ff0000][FONT=Segoe UI]Flags         : 0x00000001 Primary[/FONT][/COLOR]
[COLOR=#ff0000][FONT=Segoe UI]Severity      : Fatal[/FONT][/COLOR]


[FONT=Segoe UI]Proc. Type    : x86/x64[/FONT]
[FONT=Segoe UI]Instr. Set    : x64[/FONT]
[COLOR=#ff0000][FONT=Segoe UI]Error Type    : Micro-Architectural Error[/FONT][/COLOR]
[FONT=Segoe UI]Flags         : 0x00[/FONT]
[FONT=Segoe UI]CPU Version   : 0x00000000000306c3[/FONT]
[FONT=Segoe UI]Processor ID  : 0x0000000000000002[/FONT]


[FONT=Segoe UI]===============================================================================[/FONT]
[FONT=Segoe UI]Section 1     : x86/x64 Processor Specific[/FONT]
[FONT=Segoe UI]-------------------------------------------------------------------------------[/FONT]
[FONT=Segoe UI]Descriptor    @ ffffe001680dc0f0[/FONT]
[FONT=Segoe UI]Section       @ ffffe001680dc240[/FONT]
[FONT=Segoe UI]Offset        : 536[/FONT]
[FONT=Segoe UI]Length        : 128[/FONT]
[FONT=Segoe UI]Flags         : 0x00000000[/FONT]
[COLOR=#ff0000][FONT=Segoe UI]Severity      : Fatal[/FONT][/COLOR]


[FONT=Segoe UI]Local APIC Id : 0x0000000000000002[/FONT]
[FONT=Segoe UI]CPU Id        : c3 06 03 00 00 08 10 02 - ff fb fa 7f ff fb eb bf[/FONT]
[FONT=Segoe UI]                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00[/FONT]
[FONT=Segoe UI]                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00[/FONT]


[FONT=Segoe UI]Proc. Info 0  @ ffffe001680dc240[/FONT]


[FONT=Segoe UI]===============================================================================[/FONT]
[FONT=Segoe UI]Section 2     : x86/x64 MCA[/FONT]
[FONT=Segoe UI]-------------------------------------------------------------------------------[/FONT]
[FONT=Segoe UI]Descriptor    @ ffffe001680dc138[/FONT]
[FONT=Segoe UI]Section       @ ffffe001680dc2c0[/FONT]
[FONT=Segoe UI]Offset        : 664[/FONT]
[FONT=Segoe UI]Length        : 264[/FONT]
[FONT=Segoe UI]Flags         : 0x00000000[/FONT]
[COLOR=#ff0000][FONT=Segoe UI]Severity      : Fatal[/FONT][/COLOR]


[COLOR=#ff0000][FONT=Segoe UI]Error         : Internal unclassified (Proc 1 Bank 4)[/FONT][/COLOR]
[FONT=Segoe UI]  Status      : 0xba00000052000402[/FONT]


[FONT=Segoe UI]


Other dump files you provided are all about the same problem and the error always occurs on the same core #1

CPU speed reaches maximum and then reports an error resulting in BSOD:
Code: 
1: kd> !sysinfo cpuspeedCPUID:        "Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz"[/FONT]
[FONT=Segoe UI]MaxSpeed:     3500 [/FONT][COLOR=#ff0000][FONT=Segoe UI]<-- this is bad, your CPU can run faster than this[/FONT][/COLOR]
[FONT=Segoe UI]CurrentSpeed: 3500


Max turbo frequency is the maximum single core frequency at which the processor is capable of operating using Intel® Turbo Boost Technology. Frequency is measured in gigahertz (GHz), or billion cycles per second.

Your CPU Intel(R) Core(TM) i5-4690 can handle up to 3.9GHz of speed, but it never reaches that speed, and this is most probably the cause.

There has been somebody having the same issue recently and thanks to his feedback about resolution first thing we do is to configure your CPU for maximum speed defined ( that is 3.9 GHz )

Go into your BIOS and look for an option to configure your CPU to 3.9 GHz speed.

Once you have done this you'll run a diagnostic tool from Intel to trouble shoot problems.

Intel® Processor Diagnostic Tool (64-bit)

When done share results :)
Click to expand...

Got the result from Intel® Processor Diagnostic Tool (64-bit)
Sorry for my bad english
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro x64
Addictive Gamer said:
rexion said:
Got the result from Intel® Processor Diagnostic Tool (64-bit)
Sorry for my bad english
Click to expand...

I can't see anything saying about "Fail" or something in results, do you have a screenshot from test?
did test pass?
does the problem still persist?
if you get BSOD give dump files.
have you changed BIOS setting for CPU speed to 3,90GHz?
Click to expand...

Cpu Speed changed to 3,90 GHz
Test passed
And I have not encountered any random BSOD, will update the dump file if I got BSOD.
Thanks for your help pal.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
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