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Random BSOD, WHEA_Uncorrectable_Error hall.dll

  1. #1


    Posts : 3
    Windows 8.1 Pro x64

    Random BSOD, WHEA_Uncorrectable_Error hall.dll


    Need help to solve this Random BSOD..
    Custom Build PC, 18 November 2014
    No OverClocking anything

      My System SpecsSystem Spec

  2. #2


    Posts : 356
    Windows 8.1 Enterprise


    Hi,
    The error you're getting is related Intel processor,
    and the cause is most likely that your CPU is not properly configured.

    Code:
    1: kd> !errrec ffffe001680dc028
    ===============================================================================
    Common Platform Error Record @ ffffe001680dc028
    -------------------------------------------------------------------------------
    Record Id     : 01d0828f3355911e
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 4/29/2015 23:06:14 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001680dc0a8
    Section       @ ffffe001680dc180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000002
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001680dc0f0
    Section       @ ffffe001680dc240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000002
    CPU Id        : c3 06 03 00 00 08 10 02 - ff fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe001680dc240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001680dc138
    Section       @ ffffe001680dc2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 1 Bank 4)
      Status      : 0xba00000052000402

    Other dump files you provided are all about the same problem and the error always occurs on the same core #1

    CPU speed reaches maximum and then reports an error resulting in BSOD:
    Code:
    1: kd> !sysinfo cpuspeedCPUID:        "Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz"
    MaxSpeed:     3500 <-- this is bad, your CPU can run faster than this
    CurrentSpeed: 3500

    Max turbo frequency is the maximum single core frequency at which the processor is capable of operating using Intel® Turbo Boost Technology. Frequency is measured in gigahertz (GHz), or billion cycles per second.

    Your CPU Intel(R) Core(TM) i5-4690 can handle up to 3.9GHz of speed, but it never reaches that speed, and this is most probably the cause.

    There has been somebody having the same issue recently and thanks to his feedback about resolution first thing we do is to configure your CPU for maximum speed defined ( that is 3.9 GHz )

    Go into your BIOS and look for an option to configure your CPU to 3.9 GHz speed.

    Once you have done this you'll run a diagnostic tool from Intel to trouble shoot problems.

    Intel® Processor Diagnostic Tool (64-bit)

    When done share results
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1 Pro x64


    Quote Originally Posted by Addictive Gamer View Post
    Hi,
    Quote Originally Posted by Addictive Gamer View Post
    The error you're getting is related Intel processor,
    and the cause is most likely that your CPU isnot properly configured.

    Code:
    1: kd> !errrec ffffe001680dc028
    Code:
    ===============================================================================
    Common Platform Error Record @ ffffe001680dc028
    -------------------------------------------------------------------------------
    Record Id     : 01d0828f3355911e
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 4/29/2015 23:06:14 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001680dc0a8
    Section       @ ffffe001680dc180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000002
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001680dc0f0
    Section       @ ffffe001680dc240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000002
    CPU Id        : c3 06 03 00 00 08 10 02 - ff fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe001680dc240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001680dc138
    Section       @ ffffe001680dc2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 1 Bank 4)
      Status      : 0xba00000052000402



    Other dump files you provided are all about the same problem and the error always occurs on the same core #1

    CPU speed reaches maximum and then reports an error resulting in BSOD:
    Code:
    1: kd> !sysinfo cpuspeedCPUID:        "Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz"
    Code:
    MaxSpeed:     3500 <-- this is bad, your CPU can run faster than this
    CurrentSpeed: 3500



    Max turbo frequency is the maximum single core frequency at which the processor is capable of operating using Intel® Turbo Boost Technology. Frequency is measured in gigahertz (GHz), or billion cycles per second.

    Your CPU Intel(R) Core(TM) i5-4690 can handle up to 3.9GHz of speed, but it never reaches that speed, and this is most probably the cause.

    There has been somebody having the same issue recently and thanks to his feedback about resolution first thing we do is to configure your CPU for maximum speed defined ( that is 3.9 GHz )

    Go into your BIOS and look for an option to configure your CPU to 3.9 GHz speed.

    Once you have done this you'll run a diagnostic tool from Intel to trouble shoot problems.

    Intel® Processor Diagnostic Tool (64-bit)

    When done share results

    Got the result from Intel® Processor Diagnostic Tool (64-bit)
    Sorry for my bad english
    Last edited by rexion; 05 May 2015 at 21:56. Reason: Added quote
      My System SpecsSystem Spec

  4. #4


    Posts : 356
    Windows 8.1 Enterprise


    Quote Originally Posted by rexion View Post
    Got the result from Intel® Processor Diagnostic Tool (64-bit)
    Sorry for my bad english
    I can't see anything saying about "Fail" or something in results, do you have a screenshot from test?
    did test pass?
    does the problem still persist?
    if you get BSOD give dump files.
    have you changed BIOS setting for CPU speed to 3,90GHz?
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1 Pro x64


    Quote Originally Posted by Addictive Gamer View Post
    Quote Originally Posted by rexion View Post
    Got the result from Intel® Processor Diagnostic Tool (64-bit)
    Sorry for my bad english
    I can't see anything saying about "Fail" or something in results, do you have a screenshot from test?
    did test pass?
    does the problem still persist?
    if you get BSOD give dump files.
    have you changed BIOS setting for CPU speed to 3,90GHz?
    Cpu Speed changed to 3,90 GHz
    Test passed
    And I have not encountered any random BSOD, will update the dump file if I got BSOD.
    Thanks for your help pal.
      My System SpecsSystem Spec

Random BSOD, WHEA_Uncorrectable_Error hall.dll
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