Windows 8 and 8.1 Forums


Random BSOD, mostly when waking the PC from sleep

  1. #1


    Posts : 11
    Windows 8.1 Pro 64-bit

    Random BSOD, mostly when waking the PC from sleep


    Hi, please take a look at my log

    I get random BSOD, but of the occur when I wake the PC from sleep.
    I get no video input, and the I have to manually press the on/off switch.

    Sometimes my PC BSOD when I play games

    Thanks!

    Attachment 61182



    ntoskrnl.exe reach red even when I'm using Intel integrated graphics,
    so I don't think it's the GPU driver that's causing the bsod.
    http://i.imgur.com/Eri1AD1.png


    Latest BSOD which happened when I put the computer into sleep mode.
    I did not notice this until the day after
    http://i.imgur.com/SsjsMaK.png



    Latest DM log collector:
    Attachment 62327
    Last edited by johgru; 02 Jun 2015 at 23:05.

      My System SpecsSystem Spec

  2. #2


    Posts : 356
    Windows 8.1 Enterprise


    Hi,
    Your ATI graphics driver seems to be causing troubles, visit below link to download a new one.

    NOTE: You will need to delete your current driver by using device manager, including catalyst control center by using control panel "add remove programs" before installing this package.
    This will temporary make your screen look bad or even disappear.
    Having a backup is recommended.
    On below link you will find 2 kinds of driver setup, do not download and install beta version.

    AMD Catalyst™ Driver

    Report results when done.
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by Addictive Gamer View Post
    Hi,
    Your ATI graphics driver seems to be causing troubles, visit below link to download a new one.

    NOTE: You will need to delete your current driver by using device manager, including catalyst control center by using control panel "add remove programs" before installing this package.
    This will temporary make your screen look bad or even disappear.
    Having a backup is recommended.
    On below link you will find 2 kinds of driver setup, do not download and install beta version.

    AMD Catalyst™ Driver

    Report results when done.
    I have tried that many times before, but I will give it another try
      My System SpecsSystem Spec

  4. #4


    Posts : 356
    Windows 8.1 Enterprise


    Following 2 tools should help tell more about your GPU/driver:

    Hardware temperature monitor ( open source software, not signed, no Admin approval needed )
    hint: GPU temp must not be more than 80 C

    DPC latency checker ( signed, Administrator approval is needed )
    hint: there must not be red bars or error messages

    Post results or screenshot when done.
      My System SpecsSystem Spec

  5. #5


    Posts : 11
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by Addictive Gamer View Post
    Following 2 tools should help tell more about your GPU/driver:

    Hardware temperature monitor ( open source software, not signed, no Admin approval needed )
    hint: GPU temp must not be more than 80 C

    DPC latency checker ( signed, Administrator approval is needed )
    hint: there must not be red bars or error messages

    Post results or screenshot when done.

    GPU hit 50 C when playing Beseige and DPC latency checker showed some red bars
    http://i.imgur.com/OuGJ110.png
      My System SpecsSystem Spec

  6. #6


    Posts : 356
    Windows 8.1 Enterprise


    Ok, here is a "quick" check you can try...
    uninstall ATI driver completely.
    Then run DPC latency checker again and let it run some time to see if red bars show again. then take a screen again.
      My System SpecsSystem Spec

  7. #7


    Posts : 11
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by Addictive Gamer View Post
    Ok, here is a "quick" check you can try...
    uninstall ATI driver completely.
    Then run DPC latency checker again and let it run some time to see if red bars show again. then take a screen again.

    This happends when I wake the PC from sleep (with drivers installed):
    http://i.imgur.com/U1ozynd.png

    Using the PC normally (without drivers):
    http://i.imgur.com/6tIGIJx.png

    Using the PC normally (without drivers, after reboot):
    http://i.imgur.com/QS05UpJ.png
    Last edited by johgru; 05 May 2015 at 09:17.
      My System SpecsSystem Spec

  8. #8


    Posts : 356
    Windows 8.1 Enterprise


    Hi,
    Here are few things to do:

    1. Open an elevated command prompt and execute these 2 commands:
    dism /online /cleanup-image /restorehealth
    sfc /scannow

    2. Disable all ATI/AMD related servIces
    Control Panel\All Control Panel Items\Administrative Tools > Services (Open as Administrator)

    3. Perform a memory test with these settings enabled
    "Extended" "cached=on" "pass count = 3"
    How to perform this test is explained on below link:
    Diagnosing memory problems on your computer


    If you get any kind of error from above steps report them here
    When complete try to reproduce BSOD by putting PC to sleep..
      My System SpecsSystem Spec

  9. #9


    Posts : 11
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by Addictive Gamer View Post
    Hi,
    Here are few things to do:

    1. Open an elevated command prompt and execute these 2 commands:
    dism /online /cleanup-image /restorehealth
    sfc /scannow

    2. Disable all ATI/AMD related servIces
    Control Panel\All Control Panel Items\Administrative Tools > Services (Open as Administrator)

    3. Perform a memory test with these settings enabled
    "Extended" "cached=on" "pass count = 3"
    How to perform this test is explained on below link:
    Diagnosing memory problems on your computer


    If you get any kind of error from above steps report them here
    When complete try to reproduce BSOD by putting PC to sleep..
    Thanks!

    1. Did that
    2. Tried that
    3. Did that, but it showed no errors.

    It's not possible to put the PC to sleep without the GPU driver installed
      My System SpecsSystem Spec

  10. #10


    Posts : 356
    Windows 8.1 Enterprise


    Quote Originally Posted by johgru View Post
    It's not possible to put the PC to sleep without the GPU driver installed
    You don't need GPU driver to put PC to sleep.

    goto: Control Panel\All Control Panel Items\Power Options
    and schedule your PC to go to sleep.

    this should tell us if GPU driver is to blame or not.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Random BSOD, mostly when waking the PC from sleep
Related Threads
The computer will wake from sleep sometimes but randomly once a day or so I have to power the system back on with the power button and a minidump is created. The report I get out of windbg is the same every time. Update 1: Hmm... I guess I will have to look at the empty .zip when I get home...
BSOD Waking from Sleep in BSOD Crashes and Debugging
Hello everyone, I get a BSOD when waking my Laptop out of sleep. I believe this doesn't happen on Win 8 with no updates applied. So I think it may be a Windows update or driver that is causing my BSODs. I do not believe its hardware related like a failing HDD. Though I could be wrong.
Solved BSOD after waking up from sleep in BSOD Crashes and Debugging
So, I've been getting BSOD for over a month. It happens after my laptop wake up from sleep. I've tried to uninstall some programs i installed just before this happened (malware bytes, HP printer driver, etc) but this BSOD still happens. I hope someone can help to analyze and solve this problem.
BSOD Waking from sleep in BSOD Crashes and Debugging
My computer cannot wake up from sleep without getting bsod. It also cannot cold boot, the first time I try to boot it up there is no picture on the screen, after the first try it boots fine though. Attached is the crash log. There are multiple there and all are essentially the same (I imagine)....
BSOD on waking from sleep in BSOD Crashes and Debugging
Hi, I am getting a BSOD every time I wake my computer up from sleep. My memory dump information is attached. Thanks
Solved BSOD after waking from sleep in BSOD Crashes and Debugging
I came across this thread that had a similar error on debugging. I get the BSOD after each wakeup. Here is my dump: 0: kd> !analyze -v******************************************************************************* * *...
Solved BSOD after waking from sleep in BSOD Crashes and Debugging
Hello all, So I have Win8 Pro 64bit and every time i wake up my laptop from sleep i get the BSOD. It hasnt happened at any other point apart from waking from sleep. Also if this makes any difference, when windows is supposed to collect the information and restart my laptop for me it never does, it...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook