Random BSOD, mostly when waking the PC from sleep

johgru · May 4, 2015

Hi, please take a look at my log

I get random BSOD, but of the occur when I wake the PC from sleep.
I get no video input, and the I have to manually press the on/off switch.

Sometimes my PC BSOD when I play games

Thanks!

View attachment 61182

ntoskrnl.exe reach red even when I'm using Intel integrated graphics,
so I don't think it's the GPU driver that's causing the bsod.
http://i.imgur.com/Eri1AD1.png

Latest BSOD which happened when I put the computer into sleep mode.
I did not notice this until the day after
http://i.imgur.com/SsjsMaK.png

Latest DM log collector:
View attachment 62327

Addictive Gamer · May 4, 2015

Hi,
Your ATI graphics driver seems to be causing troubles, visit below link to download a new one.

NOTE: You will need to delete your current driver by using device manager, including catalyst control center by using control panel "add remove programs" before installing this package.
This will temporary make your screen look bad or even disappear.
Having a backup is recommended.
On below link you will find 2 kinds of driver setup, do not download and install beta version.

AMD Catalyst™ Driver

Report results when done.

johgru · May 5, 2015

Addictive Gamer said:
Hi,
Your ATI graphics driver seems to be causing troubles, visit below link to download a new one.

NOTE: You will need to delete your current driver by using device manager, including catalyst control center by using control panel "add remove programs" before installing this package.
This will temporary make your screen look bad or even disappear.
Having a backup is recommended.
On below link you will find 2 kinds of driver setup, do not download and install beta version.

AMD Catalyst™ Driver

Report results when done.

I have tried that many times before, but I will give it another try

Addictive Gamer · May 5, 2015

Following 2 tools should help tell more about your GPU/driver:

Hardware temperature monitor ( open source software, not signed, no Admin approval needed )
hint: GPU temp must not be more than 80 C

DPC latency checker ( signed, Administrator approval is needed )
hint: there must not be red bars or error messages

Post results or screenshot when done.

johgru · May 5, 2015

Addictive Gamer said:
Following 2 tools should help tell more about your GPU/driver:

Hardware temperature monitor ( open source software, not signed, no Admin approval needed )
hint: GPU temp must not be more than 80 C

DPC latency checker ( signed, Administrator approval is needed )
hint: there must not be red bars or error messages

Post results or screenshot when done.

GPU hit 50 C when playing Beseige and DPC latency checker showed some red bars
http://i.imgur.com/OuGJ110.png

Addictive Gamer · May 5, 2015

Ok, here is a "quick" check you can try...
uninstall ATI driver completely.
Then run DPC latency checker again and let it run some time to see if red bars show again. then take a screen again.

johgru · May 5, 2015

Addictive Gamer said:
Ok, here is a "quick" check you can try...
uninstall ATI driver completely.
Then run DPC latency checker again and let it run some time to see if red bars show again. then take a screen again.

This happends when I wake the PC from sleep (with drivers installed):
http://i.imgur.com/U1ozynd.png

Using the PC normally (without drivers):
http://i.imgur.com/6tIGIJx.png

Using the PC normally (without drivers, after reboot):
http://i.imgur.com/QS05UpJ.png

Addictive Gamer · May 5, 2015

Hi,
Here are few things to do:

1. Open an elevated command prompt and execute these 2 commands:
dism /online /cleanup-image /restorehealth
sfc /scannow

2. Disable all ATI/AMD related servIces
Control Panel\All Control Panel Items\Administrative Tools > Services (Open as Administrator)

3. Perform a memory test with these settings enabled
"Extended" "cached=on" "pass count = 3"
How to perform this test is explained on below link:
Diagnosing memory problems on your computer

If you get any kind of error from above steps report them here

When complete try to reproduce BSOD by putting PC to sleep..

johgru · May 7, 2015

Addictive Gamer said:
Hi,
Here are few things to do:

1. Open an elevated command prompt and execute these 2 commands:
dism /online /cleanup-image /restorehealth
sfc /scannow

2. Disable all ATI/AMD related servIces
Control Panel\All Control Panel Items\Administrative Tools > Services (Open as Administrator)

3. Perform a memory test with these settings enabled
"Extended" "cached=on" "pass count = 3"
How to perform this test is explained on below link:
Diagnosing memory problems on your computer

If you get any kind of error from above steps report them here
When complete try to reproduce BSOD by putting PC to sleep..

Thanks!

1. Did that
2. Tried that
3. Did that, but it showed no errors.

It's not possible to put the PC to sleep without the GPU driver installed

Addictive Gamer · May 7, 2015

johgru said:
It's not possible to put the PC to sleep without the GPU driver installed

You don't need GPU driver to put PC to sleep.

goto: Control Panel\All Control Panel Items\Power Options
and schedule your PC to go to sleep.

this should tell us if GPU driver is to blame or not.

johgru · May 7, 2015

Addictive Gamer said:
johgru said:

It's not possible to put the PC to sleep without the GPU driver installed

Click to expand...

You don't need GPU driver to put PC to sleep.

goto: Control Panel\All Control Panel Items\Power Options
and schedule your PC to go to sleep.

this should tell us if GPU driver is to blame or not.

I can't choose sleep, but hibernate is an option.
This is what happends when the PC returns from hibernate state.
http://i.imgur.com/A8ZutIf.png

Random BSOD, mostly when waking the PC from sleep

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