Windows 8 and 8.1 Forums


BSOD on Dell XPS 13 9Q33: Alps Pointing Drawing 12C Driver

  1. #1


    Posts : 7
    Windows 8.1 Pro 64

    BSOD on Dell XPS 13 9Q33: Alps Pointing Drawing 12C Driver


    Update April 30 2015 for Alps Pointing Drawing 12C HID Driver.

    Dell XPS 13 9Q33 Windows 8.1. Intel I7, 8GB. SSD.

    Took me a while to figure this was the culprit. Caused System Service Exception on re-start. No logs available.

      My System SpecsSystem Spec

  2. #2


    Posts : 2
    Windows 8.1

    Help


    I have the same system as you and keep getting the Service Exception BSOD. How did you fix it? Thanks
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1 Pro 64


    Quote Originally Posted by OttawaSens View Post
    I have the same system as you and keep getting the Service Exception BSOD. How did you fix it? Thanks
    I restored my computer from a BU drive. If you have Windows Update set to "Install Updates Automatically" change that to "Check for updates but let me choose whether to download and install them". When you check for updates, right click on the Alps driver and change it so that it doesn't download - I believe the choice is to remove it from the list, or something like that. You can also go to device manager and roll the driver back if it is already installed. However, my experience was that when the driver was installed, as soon as I re-started the system it caused the system service exception and windows wouldn't re-start, nor could I get into safe mode. I had to restore first and (painfully) update selectively until I discovered which update was causing the BSOD - in this case the Alps Driver. Perhaps there might be other solutions but I was stymied and this was the only way I could fix it. hope this helps.
      My System SpecsSystem Spec

  4. #4


    Posts : 2
    Windows 8.1


    There is definitely something wrong with that update file. I followed the same steps (right clicked on the Alps driver and selected remove) and everything updated ok.

    Thanks for providing a solution
      My System SpecsSystem Spec

  5. #5


    Posts : 1
    Windows 8.1

    Agreed


    Quote Originally Posted by OttawaSens View Post
    There is definitely something wrong with that update file. I followed the same steps (right clicked on the Alps driver and selected remove) and everything updated ok.

    Thanks for providing a solution
    I have just discovered this forum. I had exactly the same problem with the Alps Pointing Device driver on my Dell XPS 12 Duo running Windows 8.1. After being affected, I restored Windows from an image and installed the Window updates one by one. I can confirm that it is the Alps Pointing Device driver that causes the BSOD System Service Exception error on my machine.

    Very annoying. Wasted a lot of time.
      My System SpecsSystem Spec

BSOD on Dell XPS 13 9Q33: Alps Pointing Drawing 12C Driver
Related Threads
Solved Windows 8 ALPS TouchPad Driver in Drivers & Hardware
I have good news for laptop users with built in ALPS Touchpads. Acer/Gateway (same company) have been generous to create a new driver for Windows 8 32/64-bit users. To make sure that your ALPS Touchpad may be compatible with this new driver for Windows 8, make sure that before upgrading to...
Hi there, new user here. My Synaptics Pointing Device Driver is malfunctioning and I need to uninstall it. However, when I try to do so I get an error message telling me I must be an administrator to do so and to "please log off and log back on as administrator". I am already the administrator...
Installed 32-bit Win 8.1 onto a Dell D610 (Pentium M 1.86GHz 2GB RAM) and it really works very well. Except for one nagging problem - the 4 left/right click buttons do not work! I have tried several drivers and all give full touch pad functionality (scroll and tap/click) and the keyboard stick...
Hello! so I basically just recently got a new laptop and started using it about a week ago but past few days (2-3) i got 3 BSOD already all saying "Driver irql not less or equal." I'm not sure what's causing it but it's making me a bit worried. I really hope i did the dump file thing right. (I...
I have a Dell Latitude E5530 using win 8. I've been away for about a month and have not signed in. Today I signed-in and requested to update to the new windows 8.1 version. Upon completion and restart of my laptop, I keep getting this warning box message. "ALPS driver has found IOCTL -...
manually uninstall Alps Touch Pad Utility?? "Windows Button "R" paste into run dialog "C:\Program Files\DellTPad\Uninstap.exe" SILENT Or Located here "C:\Program Files (x86)\DellTPad\Uninstap.exe" SILENT Afterwards go refresh your Windows 8 Setup Advisor and proceed with removing the other...
Hey guys, I'm having problems with the Synpatics Touchpad driver. When I install it, it works great (except for the left-edge-swipe but that's a known problem) but after some time using it, I will eventually get this error. Every single time I installed this driver, I get the error a few days...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook