Windows 8 and 8.1 Forums


BSOD when starting my laptop - Windows 8.1

  1. #1


    Lima
    Posts : 8
    Windows 8.1 SL

    BSOD when starting my laptop - Windows 8.1


    Hello everyone,
    I'm posting this message because of a problem I have with my laptop. Since two or three weeks ago, I saw almost 3 blue screens of death when starting (booting up) my laptop. Windows 8.1 starts, I can reach the desktop, but suddenly some programs don't respond. Today was the latest BSOD I got.

    I remember that in middle March/early April the graphics driver was updated. I'm not sure if it is related to that. As I can't read the dump files Windows generated after each BSOD, I need your help understanding what is going on in my laptop. Mine is almost half a year old, no new hardware was added or replaced.

    I was thinking of reinstalling Windows but I think of that as the last resort. I hope you guys can help me identifying the root of the problem.

    I'm attaching the results from running "dm_log_collector.exe", as suggested by the pinned post.

    If you need to complete dump files (I uploaded the last two ones to my personal OneDrive), I can post the URLs to download them and help in the diagnostics.

    Thank you!

    Jorge

    PD: sorry for my bad English, I need to practice it more

      My System SpecsSystem Spec

  2. #2


    Lima
    Posts : 8
    Windows 8.1 SL


    Sorry, the Attachment Manager seems to be not working with Google Chrome, I post the URL of the results from running "dm_log_collector.exe":

    https://onedrive.live.com/redir?resi...6b01820%218835

    Thanks.
      My System SpecsSystem Spec

  3. #3


    Posts : 356
    Windows 8.1 Enterprise


    Hi,
    Try removing "freemi upnp" from computer and see if problem persist.

    If you're unable to boot into system use F8 to boot into safe mode.

    Follow below link to provide system information, but do not include dump files ( exclude them from zip file )
    Blue Screen of Death (BSOD) Posting Instructions

    Few questions:
    When did you last time update windows?
    What Antivirus software you use?
    When did you last time scan your PC?
    What 3rd party applications/drivers/services have you installed recently?
      My System SpecsSystem Spec

  4. #4


    Lima
    Posts : 8
    Windows 8.1 SL


    Hi Addictive Gamer,
    Thanks for your reply. I don't recognize the application's name you provided (freemi upnp).

    You can get the zip file generated by "dm_log_collector.exe" in the OneDrive link I posted before, as suggested by link "Blue Screen of Death (BSOD) Posting Instructions". The zip file generated is "HOME-JORGE-02_05_2015_190917_66.zip", sorry for not provide the zip file name before.

    About your questions:
    - I updated Windows 8.1 on April 30th. Some optional updates were available. However, as I stated before, the BSODs occurred since several weeks ago.
    - I'm using Windows Defender which is bult-in in Windows 8.1.
    - I have Windows Defender set to scan my computer on a daily basis.
    - I've installed several applications because of my master degree studies. However, as I stated before, I suspect from a graphics driver update which was installed on middle March/early April. Since then, these BSODs start to happen.

    Thanks in advance for your help.

    Regards,
    Jorge
      My System SpecsSystem Spec

  5. #5


    Posts : 356
    Windows 8.1 Enterprise


    Hi,
    Not sure if either of these suggestions will work, and I have no clue on how to debug Microsoft services.

    Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly
    1. Try disabling all SQL instances and services ( or check for updates ).
    2. Update .NET framework ( probably you did already )
    3. Perform full system scan with some other Anti Virus such as Kaspersky ( possible infection )

    Hopefully either of these will work
      My System SpecsSystem Spec

  6. #6


    Lima
    Posts : 8
    Windows 8.1 SL


    Hi Addictive Gamer,

    Quote Originally Posted by Addictive Gamer View Post
    Not sure if either of these suggestions will work, and I have no clue on how to debug Microsoft services.
    Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly
    Oh did you see that in the files I uploaded? If you need more information, you can get the last 2 dump files in the same OneDrive URL I posted. Those have a size over 200MB though, and almost 1GB after unzipping them.

    I'm not sure about the SQL Server instances, as I have just one for SQL Server 2012 Express, I use it occasionally for development. I will set it as disabled.

    I will try to use another antivirus to analyze my laptop. Do you think AVG is as good as Kaspersky? I'd prefer a free alternative.

    I will try your suggestions in some hours. I'll let you know the results.

    Regards,
    Jorge
      My System SpecsSystem Spec

  7. #7


    Posts : 356
    Windows 8.1 Enterprise


    Quote Originally Posted by jmoralesv View Post
    I will try to use another antivirus to analyze my laptop. Do you think AVG is as good as Kaspersky? I'd prefer a free alternative.
    Jorge
    Not sure which is better, just giving an AV example with decent detection rate and heuristic function to perform a full scan not to use it all the time.
    AVG / Avast are not best option during BSOD fixing time as these are known for causing troubles.

    There are also offline solutions so it's your choice.
    When scan is complete remove it and switch back to MSE.

    edit:
    see this for comparison:
    https://www.virusbtn.com/index
      My System SpecsSystem Spec

  8. #8


    Lima
    Posts : 8
    Windows 8.1 SL


    Quote Originally Posted by Addictive Gamer View Post
    Not sure which is better, just giving an AV example with decent detection rate and heuristic function to perform a full scan not to use it all the time.
    AVG / Avast are not best option during BSOD fixing time as these are known for causing troubles.

    edit:
    see this for comparison:
    https://www.virusbtn.com/index
    I will go for Avira, and also Malwarebytes (which I installed several months ago but I always forget to update). I'll post any suspicious or bad thing identified.

    By the way, I started my computer today from cold boot and there wasn't any BSOD so far. As you can see in the dump files, there was several days between the last 2 BSODs.

    Regards,
    Jorge
      My System SpecsSystem Spec

  9. #9


    Lima
    Posts : 8
    Windows 8.1 SL


    Hi,
    I analyzed my computer using Avira and Malwarebytes and it seems to be alright after all. Malwarebytes didn't find anything wrong; Avira found some old programs that I had in my documents (keygens and other stuff that I used since Windows XP times - circa 2005/2006).

    I uploaded the results from the Avira scan in the OneDrive URL I posted before. It's called "AVSCAN-20150503-140951-120491E6.LOG"

    There was no BSOD today whatsoever. So if the dump files doesn't give any light on that specifically is affecting my computer, then I guess I need to wait for another BSOD to happen (which sounds uncomfortable for me). Or I can reinstall Windows 8.1 which seems to be a better solution.

    Any other ideas?

    Regards,
    Jorge
      My System SpecsSystem Spec

  10. #10


    Posts : 356
    Windows 8.1 Enterprise


    Impossible to tell if problem is resolved unless new BSOD occurs.
    wait for few days and then we'll see if that worked.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
BSOD when starting my laptop - Windows 8.1
Related Threads
BSOD after starting up PC. in BSOD Crashes and Debugging
Sometimes (not always) after turning on computer i get a BSOD. Always at a cold start up (after long time power down). memtest86 is OK
I am not entirely sure what happened or how to fix this, so here is what I was doing and what i've done to try and fix it. I was on my samsung laptop last night, and I found a folder called "Searches>Indexed locations". I saw it was taking up some space so i went through some of the files seeing...
Kernel_Data_Inpage_Error when starting laptop in BSOD Crashes and Debugging
When I shutdown my Windows 8 Laptop. The next time I turn it on it gives me the blue screen Kernel_Data_Inpage_error. It is a fresh install. I attached the minidump file. please help!
BSOD preventing windows 8 from starting in BSOD Crashes and Debugging
Hello, I got a bsod from a bad_pool_thread, followed by my computer trying to go into automatic repair (and then hanging) whenever I try to restart it and log into windows 8. From what I've read online, the best option to fix this seems to be to reinstall Windows 8. However, I do not have a...
Solved Problems Immediately After Starting Laptop in BSOD Crashes and Debugging
Each time I power on my laptop, it will act as if it's starting normally, but doesn't make it to the lock screen. It then loads again and runs normally, and once I get to the start screen it tells me that Windows encountered a problem. Can anyone tell me what I need to do? I appreciate any help...
Hi everyone, Hope someone can help with an issue I have in a game. Even though I choose the nvidia card to run my exe, the game is sluggish and if I alt-tab it, game shows after it many shaders in black (vanish). So, I suspect the intel gfx running in the background are also dealing with stuff...
i uploaded result of SF diagnostic tool. what should I do?
Eight Forums Android App Eight Forums IOS App Follow us on Facebook