Windows 8 and 8.1 Forums


Kernel data inpage error while playing Skyrim

  1. #1


    Posts : 6
    Windows 8.1

    Kernel data inpage error while playing Skyrim


    So I just decided to come back to Skyrim after not playing it for a few months, I managed to open Steam but as soon as I launched the game it gave me a BSoD with the error "KERNEL_DATA_INPAGE_ERROR". I've searched all over the internet to find a solution to this but it hasn't helped me at all.
    It got even worse, when I tried opening Steam alone it froze everything and after waiting a long time I had to switch the laptop off by holding the power button. I've downloaded MalwareBytes, done a full scan on McAfee, ran memory diagnostics tool, ran chkdsk and updated my drivers.

    Any help would be appreciated.
    Thanks!
    Last edited by HalpMe123; 02 May 2015 at 06:39.

      My System SpecsSystem Spec

  2. #2


    Posts : 356
    Windows 8.1 Enterprise


    Hi,
    To get started getting help with this error visit this link:
    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1


    Quote Originally Posted by Addictive Gamer View Post
    Hi,
    To get started getting help with this error visit this link:
    Blue Screen of Death (BSOD) Posting Instructions
    Thanks, I've attached the file.
      My System SpecsSystem Spec

  4. #4


    Posts : 356
    Windows 8.1 Enterprise


    Hi,
    what commands have you ran to check HDD for errors? chkdsk ?
    File system seems to be corrupt, so first thing thing to check is to run sfc

    Windows key + X
    Select Command prompt (Admin)

    then type:
    c:
    sfc /scannow

    Then post results.


    Event log is full of these:

    Code:
    Event[49205]:  Log Name: System
      Source: Ntfs
      Date: 2015-05-02T12:05:13.188
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: ****
      Description: 
    A corruption was discovered in the file system structure on volume C:.
    
    
    The exact nature of the corruption is unknown.  The file system structures need to be scanned online.
    
    
    Event[48978]:
      Log Name: System
      Source: Ntfs
      Date: 2015-05-02T00:02:48.671
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: ****
      Description: 
    A corruption was discovered in the file system structure on volume C:.
    
    
    The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x200000003c8fa.  The name of the file is "\Windows\servicing\Packages\Adobe-Flash-For-Windows-Package~31bf3856ad364e35~amd64~~6.3.9600.16384.mum".
    
    Event[48977]:
      Log Name: System
      Source: Ntfs
      Date: 2015-05-02T00:02:48.671
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: ****
      Description: 
    A corruption was discovered in the file system structure on volume C:.
    
    
    A corruption was found in a file system index structure.  The file reference number is 0x3000000012c18.  The name of the file is "\Windows\System32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1


    I appreciate the help.
      My System SpecsSystem Spec

  6. #6


    Posts : 356
    Windows 8.1 Enterprise


    Well some files has been repaired.

    Next what you can try to run if you didn't already is (same as above ):
    c:
    chkdsk /f

    Drivers are out of date and possibly not compatible with Windows 8.1:
    Drivers & Software Support | Toshiba

    Have you scanned your PC with some antivirus? what AV you use?

    There are other options to try out if the above doesn't help, but I'm not sure if any of these could help.
    Try to apply the above and see how your system behaves while playing the game and report results.
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8.1


    Already ran chkdsk, scanned and repaired 100%.

    When I enter my model/serial number it says "Your entry doesn't appear to be valid. Please double check that your product is from the US or Latin America and try again."

    I did a full scan which took about a few hours and it said there were no viruses, I use McAfee.

    Could there be a problem with the game?
      My System SpecsSystem Spec

  8. #8


    Posts : 356
    Windows 8.1 Enterprise


    Quote Originally Posted by HalpMe123 View Post
    Already ran chkdsk, scanned and repaired 100%.

    When I enter my model/serial number it says "Your entry doesn't appear to be valid. Please double check that your product is from the US or Latin America and try again."

    I did a full scan which took about a few hours and it said there were no viruses, I use McAfee.

    Could there be a problem with the game?
    Well if you're not from Latin America or US then please select your country on Toshiba website to make an input valid.
    look below your laptop to see model/make number required for input.

    Keep in mind It's very unlikely that drivers will fix anything, if filesystem is corrupt restore will be needed or OS reinstallation.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1


    Well when you uninstall steam, you have to download the games again. Instead of downloading Skyrim I downloaded another game and it didn't crash, could it just be a problem with Skyrim then? Maybe using too much space?
      My System SpecsSystem Spec

  10. #10


    Posts : 356
    Windows 8.1 Enterprise


    If Skyrim is the only one causing troubles then yes, but hard to tell without doing tests.
    Maybe game re installation could solve the problem. it could be that installation of the game itself is corrupt.
      My System SpecsSystem Spec

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