Windows 8 and 8.1 Forums


Occasional crashes lately (2 mo.): Event 41, Kernel-Power

  1. #1


    Canada
    Posts : 37
    Windows 8.1 Pro x64

    Occasional crashes lately: Event 41, Kernel-Power; Task 64


    i've been having occasional crashes only over the past maybe couple of months with no change in hardware. i'm at a loss at to what to do, and i worry about taking it in to where i purchased it due to the randomness of the crashes - fearing they might not find anything wrong, and a continuous cycle begins...

    i'm running windows 8.1 x64 using a ssd, and have 16 gigs of ram. you can view my entire system in my profile if there is anything specific that may be of help.

    i have had my system "system failure" set to write an event, automatically restart and create a small memory dump. unfortunately, no memory dump has ever been generated. is this because i haven't actually had a BSOD? the computer simply crashes/restarts, and will see another entry in the event log stating it was another event 41: kernel-power task category (64) critical event. i honestly haven't been able to figure any logic to the crashes/restarts.

    so i don't have a dump to upload.

    i did follow the instructions here:
    Blue Screen of Death (BSOD) Posting Instructions

    i downloaded the DM Log collector Tool, launched it from my desktop (as admin), and after a while it does say a zipped folder will be located on my desktop... but nothing is actually generated by the tool either.

    any assistance would be much appreciated as to how i can first of all provide some helpful data for you to view. i really don't know what i am doing wrong with the DM Log collector Tool

    thank you very much.
    Last edited by menace97; 08 May 2015 at 15:05. Reason: removed date, unneccesary

      My System SpecsSystem Spec

  2. #2


    Posts : 356
    Windows 8.1 Enterprise


    Hi, Take a look at other user accounts, file must be somewhere:
    C:\users\ <any account name> \Desktop
      My System SpecsSystem Spec

  3. #3


    Canada
    Posts : 37
    Windows 8.1 Pro x64


    thanks Addictive Gamer! oddly something has seemed to get messed up with my user account folder/libraries *sighs* --- somehow my Desktop folder is in my Pictures folder/library. i'm really not sure what has happened as it looks quite confusing. in the breadcrumbs navigation of the folder structure my Desktop appears as:

    Computer > Pictures > Desktop

    yet, the actual path to my Desktop is seen as:

    C:\Users\Menace97\Desktop

    so thank you very much! i did find the zipped file in that bizarre location - so now i can upload my data. i am definitely in need of a fresh install of windows soon it seems... i just am worried about this recent crashing/restarting issue i've had lately.

    thanks for any help with the data i am uploading - much appreciated!
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 37
    Windows 8.1 Pro x64

    see following attachments


    generated by dm_log_collector
    Last edited by menace97; 08 May 2015 at 15:00. Reason: rewording
      My System SpecsSystem Spec

  5. #5


    Canada
    Posts : 37
    Windows 8.1 Pro x64


    the plan is to take my rig in for a "tune-up" shortly, hopefully they will be able to find out the source of my issues. i'm guessing it might be the power supply as it appears to be power-related. thanks to anyone that might have any tips as to where to zone in and let them know to check out in particular.
      My System SpecsSystem Spec

  6. #6


    Posts : 153
    Win8.1 64 bits Ent- Pro


    did you check event viewer? see what's cooking right before the kernel error.
    Also, try and change your power setting, say from high efficiency to power saving and customize it as you wish.
      My System SpecsSystem Spec

  7. #7


    Trnava
    Posts : 683
    Win 8.1.1 Pro x64


    This person has managed to fixed it by installing all Windows updates, including optional.

    Event ID 41, Kernel-Power error...
      My System SpecsSystem Spec

  8. #8


    Canada
    Posts : 37
    Windows 8.1 Pro x64


    Quote Originally Posted by HBHB View Post
    did you check event viewer? see what's cooking right before the kernel error.
    Also, try and change your power setting, say from high efficiency to power saving and customize it as you wish.
    yeah i check the event viewer quite often, and i can't say i honestly see any pattern. sometimes it happens while i'm playing world of warcraft, but then other times i see it happens in the middle of the night when i'm not doing anything at all (other than the background processes running of course).

    and as for the power settings, i have gone to a power saving model and it didn't make a difference unfortunately, so i went back to my higher level, which was never a problem up until a couple of months ago.

    thanks for your suggestions!
      My System SpecsSystem Spec

  9. #9


    Canada
    Posts : 37
    Windows 8.1 Pro x64


    Quote Originally Posted by TairikuOkami View Post
    This person has managed to fixed it by installing all Windows updates, including optional.

    Event ID 41, Kernel-Power error...
    thanks very much for the link and suggestion TairikuOkami! i honestly thought i had installed all the updates and most of the optional, but i will check and see what i am missing from the optional updates. i will give that a try and report back. many thanks!
      My System SpecsSystem Spec

  10. #10


    Posts : 10
    Windows 8.1 Pro


    I'm having the same problem, same Kernel Power error, which means only there was interruption of power supply, but doesn't say anything about actual error. I wonder if you have any HW failures like I do, it can be the result of issues. Be careful and backup your data asap otherwise you will face catastrophe as I do at the moment.

    My issue here.
      My System SpecsSystem Spec

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