Windows 8 and 8.1 Forums


BSOD occuring randomly but mostly when I play games.

  1. #1


    Posts : 22
    Windows 8

    BSOD occuring randomly but mostly when I play games.


    Hi, I have been that unlucky guy that has got the BSOD for more than a month right now. I am using Windows 8.1. So basically I have been using my laptop for over 2 years and it had no problems until a month ago. At first I had a BSOD when I played League of Legends but now I get it randomly. I also have problems such as my laptop automatically restarting. After a month of rage, I completely recycled my laptop twice but the problem still managed to occur.

    Your help will save me buying a new laptop.
    Thanks
    UPDATE- My laptop has auto restarted twice today but I do not think it was a result of a BSOD because my BSOD viewer showed no dump files. I have also updated my zip file.
    Last edited by ClashHound; 03 May 2015 at 15:47. Reason: Update to the thread

      My System SpecsSystem Spec

  2. #2


    Posts : 356
    Windows 8.1 Enterprise


    Hello,
    unfortunately your zip contains 0 dump files ( *.dmp )

    See here how set up dump file collection in windows:
    https://msdn.microsoft.com/en-us/lib...or=-2147217396


    Your graphics driver seems to be out of date, visit bellow link to find possible updates for Windows 8:
    Download Drivers
      My System SpecsSystem Spec

  3. #3


    Posts : 22
    Windows 8


    Quote Originally Posted by Addictive Gamer View Post
    Hello,
    unfortunately your zip contains 0 dump files ( *.dmp )

    See here how set up dump file collection in windows:
    https://msdn.microsoft.com/en-us/lib...or=-2147217396


    Your graphics driver seems to be out of date, visit bellow link to find possible updates for Windows 8:
    Download Drivers
    Ahh yes I forgot to do that because I recycled my PC a few days ago. So now I updated my driver do I have to wait for another problem to occur and then make another zip file? Usually it have have problems after a few weeks of recycling my PC so I might take a while for me to respond. Hopefully my laptop stays normal.
      My System SpecsSystem Spec

  4. #4


    Posts : 356
    Windows 8.1 Enterprise


    Not sure what you mean by "recycling"?

    Clean OS install needs to be followed by full & original driver installation.
    Without dump files it's impossible to tell what's wrong, so yes without BSOD we can only guess.

    Keep in mind that only one dump file might not be enough in some causes.
      My System SpecsSystem Spec

  5. #5


    Posts : 22
    Windows 8


    Quote Originally Posted by Addictive Gamer View Post
    Not sure what you mean by "recycling"?

    Clean OS install needs to be followed by full & original driver installation.
    Without dump files it's impossible to tell what's wrong, so yes without BSOD we can only guess.

    Keep in mind that only one dump file might not be enough in some causes.
    When I say recycling I mean I completely wipe everything from my laptop and start from its factory settings. I am also annoyed now I did it because I could of showed you my dump files. ;(
      My System SpecsSystem Spec

  6. #6


    Posts : 22
    Windows 8


    UPDATE- My laptop has auto restarted twice today but I do not think it was a result of a BSOD because my BSOD viewer showed no dump files. I have also updated my zip file.
      My System SpecsSystem Spec

  7. #7


    Posts : 22
    Windows 8


    I managed to get a dump file.
    Filename: ntoskrnl.exe
    File description: NT kernal & System.
      My System SpecsSystem Spec

  8. #8


    Posts : 356
    Windows 8.1 Enterprise


    Hi,

    This dump file which is the only one won't tell us much unfortunately.
    I don't know where did you get your drivers but some seem to be way out of date and probably not compatible with Windows 8 by looking at release date.

    Also version numbers do not match to latest versions of Sonny official driver download page.
    Therefore first step is to install right drivers, since drivers are problem most of the time:
    Sony Support

    Also what antivirus you use?
    Try to reproduce BSOD, more dump files are better.
      My System SpecsSystem Spec

  9. #9


    Posts : 22
    Windows 8


    Quote Originally Posted by Addictive Gamer View Post
    Hi,

    This dump file which is the only one won't tell us much unfortunately.
    I don't know where did you get your drivers but some seem to be way out of date and probably not compatible with Windows 8 by looking at release date.

    Also version numbers do not match to latest versions of Sonny official driver download page.
    Therefore first step is to install right drivers, since drivers are problem most of the time:
    Sony Support

    Also what antivirus you use?
    Try to reproduce BSOD, more dump files are better.
    That is actualy very weird because I had this laptop for 2 years and I bought it with windows 8. As for my anti-virus, I use norton 360. Can you also write down the specific drivers I have to download to because I am a noob at these sorts of things. Thanks.
      My System SpecsSystem Spec

  10. #10


    Posts : 22
    Windows 8


    Quote Originally Posted by Addictive Gamer View Post
    Hi,

    This dump file which is the only one won't tell us much unfortunately.
    I don't know where did you get your drivers but some seem to be way out of date and probably not compatible with Windows 8 by looking at release date.

    Also version numbers do not match to latest versions of Sonny official driver download page.
    Therefore first step is to install right drivers, since drivers are problem most of the time:
    Sony Support

    Also what antivirus you use?
    Try to reproduce BSOD, more dump files are better.
    Oh yes I forgot to mention. My laptop auto restarted twice and because they were auto restarts, it did not make a dumb file. Is there a way I can stop the auto restarts?
      My System SpecsSystem Spec

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