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WHEA_Uncorrectable_Error - brand new build - 0124 in dmp

  1. #1


    Posts : 3
    Windows 8.1 Pro x64

    WHEA_Uncorrectable_Error - brand new build - 0124 in dmp


    sfc /scannow reported no errors.

    zip attached, please let me know if you require any further information.
    Last edited by Cshoulder; 30 Apr 2015 at 01:23. Reason: updated with latest attachment.

      My System SpecsSystem Spec

  2. #2


    Posts : 356
    Windows 8.1 Enterprise


    Hi, your dump files are all related to Intel processor.
    Possible causes could be either overclocking, overheating, hardware failure, incompatible hardware or bad driver.

    Machine check exception due to cache level 0 error as you can see bellow:


    Dump 1:

    Code:
    BugCheck 124, {0, ffffe0019873e028, bf800000, 124}
    
    Probably caused by : GenuineIntel
    
    
    Followup: MachineOwner
    ---------
    
    
    6: kd> !errrec ffffe0019873e028
    ===============================================================================
    Common Platform Error Record @ ffffe0019873e028
    -------------------------------------------------------------------------------
    Record Id     : 01d0809010b3b11e
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 4/27/2015 3:22:59 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0019873e0a8
    Section       @ ffffe0019873e180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 0
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000006
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0019873e0f0
    Section       @ ffffe0019873e240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000006
    CPU Id        : c3 06 03 00 00 08 10 06 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe0019873e240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0019873e138
    Section       @ ffffe0019873e2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : DCACHEL0_WR_ERR (Proc 6 Bank 1)
      Status      : 0xbf80000000000124
      Address     : 0x000000013a5d6e40
      Misc.       : 0x0000000000000086

    Dump 2:

    Code:
    BugCheck 124, {0, ffffe0002d1b3028, bf800000, 124}
    
    Probably caused by : GenuineIntel
    
    
    Followup: MachineOwner
    ---------
    
    
    7: kd> !errrec ffffe0002d1b3028
    ===============================================================================
    Common Platform Error Record @ ffffe0002d1b3028
    -------------------------------------------------------------------------------
    Record Id     : 01d082ecfcacc64e
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 4/30/2015 4:26:43 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0002d1b30a8
    Section       @ ffffe0002d1b3180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 0
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000007
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0002d1b30f0
    Section       @ ffffe0002d1b3240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000007
    CPU Id        : c3 06 03 00 00 08 10 07 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe0002d1b3240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0002d1b3138
    Section       @ ffffe0002d1b32c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : DCACHEL0_WR_ERR (Proc 7 Bank 1)
      Status      : 0xbf80000000000124
      Address     : 0x0000000170cac740
      Misc.       : 0x0000000000000086

    Dump 3:

    Code:
    BugCheck 124, {0, ffffe00047773028, bf800000, 124}
    
    Probably caused by : GenuineIntel
    
    
    Followup: MachineOwner
    ---------
    
    
    5: kd> !errrec ffffe00047773028
    ===============================================================================
    Common Platform Error Record @ ffffe00047773028
    -------------------------------------------------------------------------------
    Record Id     : 01d082d8b5ac5b75
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 4/30/2015 2:19:02 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000477730a8
    Section       @ ffffe00047773180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 0
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000005
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000477730f0
    Section       @ ffffe00047773240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000005
    CPU Id        : c3 06 03 00 00 08 10 05 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe00047773240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00047773138
    Section       @ ffffe000477732c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : DCACHEL0_WR_ERR (Proc 5 Bank 1)
      Status      : 0xbf80000000000124
      Address     : 0x00000001004777c0
      Misc.       : 0x0000000000000086
    First thing you need to do is to visit Intel website and download latest drivers for your make and model.
    Also updating mother board drivers.

    Then next what I would do is to run diagnostic tool from Intel which could potentially tell us why this error occurs:
    Intel® Processor Diagnostic Tool (64-bit)

    When you complete this test post screenshot here.

    Additionally, if test fails after driver update you can try to disable Level 0 cache in BIOS settings ( if there is such option ) and re-run the test.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1 Pro x64


    First off, thank you very much for taking the time to bugcheck my dump. I had my suspicions but your confirmation is extremely helpful and kept me from spending hours pouring over every component.

    Overheating was not an issue, I was logging with Coretemp and it was never above 50C.

    BIOS was already up to date.

    Only driver that was out of date was Intel Management Engine Interface, that was one version behind (according to Asus), there is a version10 on Intel's site that I did not apply as I wanted to work my way to it. Updating the IMEI alone did not change the crashes.

    I did look for a Level 0 cache option to disable, and searched the reference guide, forums, even overclocker guides from manufacturer to see if the option even existed in my board, but it does not appear to be available.

    That being said, I had not intentionally overclocked or tweaked the BIOS at all; however, I did find that when using the Intel Processor Identification Utility that my motherboard was automatically overclocking my CPU to 4.8GHz after I had updated the BIOS to 1603.

    I also found that using the Intel Processor Diagnostic Tool x64 would crash the machine (with same code as original dump) almost instantly when the CPU stress test began. All other tests were passing without issue.

    I was able to dial back the CPU clock to 4.4GHz in the BIOS. I haven't found the ability to keep it at stock 4.0GHz; however, I've been able to run the IPDT successfully 4 times, without crashes.

    I'll now go back and start running some applications to see if the issue reappears. I'll post back here within the next few hours and hopefully we will be able to mark this one as solved.

    I have also attached a text version of the latest IPDT successful test if you would like to have a look.
      My System SpecsSystem Spec

  4. #4


    Posts : 356
    Windows 8.1 Enterprise


    Quote Originally Posted by Cshoulder View Post
    Only driver that was out of date was Intel Management Engine Interface, that was one version behind (according to Asus), there is a version10 on Intel's site that I did not apply as I wanted to work my way to it.

    That being said, I had not intentionally overclocked or tweaked the BIOS at all; however, I did find that when using the Intel Processor Identification Utility that my motherboard was automatically overclocking my CPU to 4.8GHz after I had updated the BIOS to 1603.

    I also found that using the Intel Processor Diagnostic Tool x64 would crash the machine (with same code as original dump) almost instantly when the CPU stress test began. All other tests were passing without issue.

    I was able to dial back the CPU clock to 4.4GHz in the BIOS. I haven't found the ability to keep it at stock 4.0GHz; however, I've been able to run the IPDT successfully 4 times, without crashes.
    Hi I copied following from Here:

    Processor Base Frequency describes the rate at which the processor's transistors open and close. The processor base frequency is the operating point where TDP is defined. Frequency is measured in gigahertz (GHz), or billion cycles per second.

    Max turbo frequency is the maximum single core frequency at which the processor is capable of operating using Intel® Turbo Boost Technology. Frequency is measured in gigahertz (GHz), or billion cycles per second.



    The above means 4Ghz trough 4.4Ghz is what is defined and is OK.
    If diagnostic tool test ( Which I gave in previous post ) does not succeed then you have only few options left:

    1. Get Intel driver and all other driver updates possible and rerun test.

    2. Uninstall applications which are known for BSOD for example:
    3rd party antivirus
    burning tools such as alcohol or deamon tools
    re-run test.

    3. Check your hardware and re-run test.

    Don't know what else to recommend, WHEA_UNCORRECTABLE_ERROR and MACHINE_CHECK_EXCEPTION are usually hardware error related. so testing must pass in order to eliminate this assumption.

    There are many options to try out, such as memory test and so on. but that's not related to this problem since processor test fails. I'm sorry you have this issue

    edit:

    CPU Speed at the time of BSOD

    Dump 1:

    Code:
    6: kd> !sysinfo cpuspeed
    CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
    MaxSpeed:     4000
    CurrentSpeed: 4000

    Dump 2:

    Code:
    7: kd> !sysinfo cpuspeed
    CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
    MaxSpeed:     4000
    CurrentSpeed: 4000
    Dump 3:

    Code:
    5: kd> !sysinfo cpuspeed
    CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
    MaxSpeed:     4000
    CurrentSpeed: 4000

    In each case it was 4.0
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1 Pro x64


    Update:

    Just marked this as solved as I've been running games, period CPU tests, and had no issues with crashes since my last post and changing the BIOS setting to max at 4.4GHz.

    Thanks again for your assistance at narrowing down the issue to my CPU for the crashes.

    Have a great day!
      My System SpecsSystem Spec

  6. #6


    Posts : 356
    Windows 8.1 Enterprise


    Thank you for your valuable feedback!!

    Your feedback will help to understand this kind of problem for other people encountering the same issue.
      My System SpecsSystem Spec

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