Windows 8 and 8.1 Forums


BSOD (KERNAL_DATA_INPAGE_ERROR) on waking from sleep.

  1. #21


    I think we may be on to something.

    In chronological order, I ran full scan with Windows Defender (because it was there). It found two issues. One was a concern about a file named GoogleUpdateTaskMachineCore.job. It was forwarded to Microsoft for Analysis. Second was that it found a virus: Win32/Lerspeng.B. See image. I don't think this is the problem because of where it was found.

    Next, I installed Kaspersky Antivirus, and ran a full scan. No issues discovered. Note: Still running in Clean Boot condition, though I have not checked to see if anything was turned on programmatically.

    Finally, I ran the DPC Latency Checker. Definite issues, See image.

    Attachment 61212Attachment 61211

      My System SpecsSystem Spec

  2. #22


    Myers Briggs: The drive has been tested. I'm reluctant to run a long test on the solid state hard drive because they have a limited life span of reads/writes. If there was a test specifically for SSDs, I might.
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  3. #23


    Quote Originally Posted by phv3773 View Post
    Myers Briggs: The drive has been tested. I'm reluctant to run a long test on the solid state hard drive because they have a limited life span of reads/writes. If there was a test specifically for SSDs, I might.
    The life span of an SSDs read and writes is much larger than that of a HDD, I certainly wouldn't worry about it.
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  4. #24


    Posts : 356
    Windows 8.1 Enterprise


    Quote Originally Posted by phv3773 View Post
    One was a concern about a file named GoogleUpdateTaskMachineCore.job. It was forwarded to Microsoft for Analysis. Second was that it found a virus: Win32/Lerspeng.B. See image. I don't think this is the problem because of where it was found.
    Are you saying you were aware about this trojan downloader before??
    It does not matter where the trojan downloader has been found, what matters is how much trojans did that thing download while outside of recycle bin?
    Btw, A trojan is something that let's haxors get into your machine.

    I have some feeling that you are not worried too much here, but some other people ( including me ) would tell following:
    If machine has been infected it can not be trusted any more, the only way to return trust is to wipe the hard drive clean off and reload the operating system
    What this means is that even if machine really is infected you can't make it clean from malicious programs any more, because there is no such antivirus capable of doing this.

    As for DPC tool showing high latency there is one ( or more ) ways to figure out which drivers behave bad, that is downloading Windows SDK and installing performance monitor which would be then used to identify/capture bad drivers.
    However In order to complete this process majority of the work would have to be done by you.

    I have a link which explains the process easy way without too much details so you might find it interesting:
    how-do-i-get-to-the-root-cause-of-high-deferred-procedure-calls

    Note: the webpage above is currently offline.
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  5. #25


    I'm getting out of my depth here. However, I did run the performance monitor for about 10 minutes. I watched a video online, opened Google Earth, opened PhotoShop Essentials. Actually, I did it twice and got similar results. glcnd.exe is apparently Microsoft Reader. I don't know why that would be accessed. I got that and the MsgCheck delay both times.
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  6. #26


    Posts : 356
    Windows 8.1 Enterprise


    You are looking at wrong things.

    edit:
    This is where you look for DPC of a capture file, however timeframes are in miliseconds not microseconds, use sort function to sort them:


    Attachment 61234
      My System SpecsSystem Spec

  7. #27


    More like this?
      My System SpecsSystem Spec

  8. #28


    Posts : 356
    Windows 8.1 Enterprise


    Quote Originally Posted by phv3773 View Post
    More like this?
    Now that looks like we found a bad guy's hideout

    However resolving the issue is not as easy as terminating ndis.sys driver, because that driver belongs to Microsoft, it's very unlikely that this driver causes troubles here.

    As your 1st dump file tells that system crash was around ndis.sys, here are few options to try out and re-ran the test to see if that makes any change.

    1. Open device manager as Administrator
    2. right click on Broadcom Wireless adapter and select properties
    3. go to advanced tab or something like that and find power management.
    4. set an option to not save power for that device ( if that option is set, then revert it )
    5. additionally disable all other network devices except wireless adapter ( which you use to connect to internet ?)

    Once you do this save settings and re-run performance monitor to capture new data.

    Other possible cause could be bad wireless driver. therefore rolling back could solve the issue.
    Report results.
      My System SpecsSystem Spec

  9. #29


    The PC is on ethernet, and the Broadcom WiFi has been turned off.
    I changed the power option on the Realtek PCIe GBE Family controller from "may turn off" to "don't turn off." I don't see much change.

    I talked to the guy at Staples. Yes, they are an HP Authorized Service Center. Yes, they are willing to look at the machine. Yes, they will probably reset to new-in-the-box condition, but, really, the guy thinks I should call HP and demand a replacement machine.

    I don't understand why refreshing Windows (writing the same code onto the same computer) without any other changes is likely to have a different result.

    Experimenting with the DPC Latency Checker, I found that if I left the computer untouched, the number of red bars diminished to about 1 every 30-60 seconds. Any use of the computer, even just moving the mouse around without clicking on anything, caused a flurry of red bars. So does typing into a document, not it's not mouse-specific.

    No crashes in 48 hours.
    Last edited by phv3773; 06 May 2015 at 15:11.
      My System SpecsSystem Spec

  10. #30


    Posts : 356
    Windows 8.1 Enterprise


    Quote Originally Posted by phv3773 View Post
    the guy thinks I should call HP and demand a replacement machine.
    The guy sounds like a person who has no solution to the problem, seriously blaming the entry machine for unknown problem?
    I think he completed his mission to get rid of complaining costumer.

    Quote Originally Posted by phv3773 View Post
    I don't understand why refreshing Windows (writing the same code onto the same computer) without any other changes is likely to have a different result.
    It's not really the same code, according to your feedback so far the code is most likely corrupt.

    Quote Originally Posted by phv3773 View Post
    Experimenting with the DPC Latency Checker, I found that if I left the computer untouched, the number of red bars diminished to about 1 every 30-60 seconds. Any use of the computer, even just moving the mouse around without clicking on anything, caused a flurry of red bars. So does typing into a document, not it's not mouse-specific.
    If you have given up on this problem then OK, it's your choice, but still you can try to disable all devices associated with high DPC latency drivers, put PC into safe mode and see if that makes any change.
      My System SpecsSystem Spec

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