BSOD when playing Steam Videos in Win8.1

Catweazel

New Member
Messages
8
Hi All
I bought and assembled my pc from scratch about 9 months ago.
Ive had BSOD when viewing Youtube, and Steam videos.
It seems the Youtube issue has been fixed as there is some issue with Adobe Flash and the i7 chip

Whenever I view videos in Steam I get a BSOD.
I get code 0x00000124 caused by Hal.dll+37213 and ntoskrnl.exe+1c5f2d

Its ok when I open Steam and playing games, just viewing videos.
Normally spacks out within 0-15secs of starting a video.

The search function from within top right of a window seems very slow as well.
Results come up slow and the green bar is very slow.

I've tried numerous things suggested by different sites but no luck. I believe all drivers and bios are up to date. I did roll back the video driver a few months as that was suggested as a potential cause and haven't reinstalled the latest one as yet. Ive run different stress tests but nothing sends it into BSOD.

Please point me in the right direction...Thanks
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    i7 4790 3.6GHz
    Motherboard
    GA-Z97X-U3DH
    Memory
    2 X 8GB
    Graphics Card(s)
    Nvidia GTX770
    Browser
    firefox
    Antivirus
    Trend Micro

My Computer

System One

  • OS
    Win 8.1.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo E525
    CPU
    AMD A4-3300M @ 2,0GHz
    Memory
    6GB DDR3 1333MHz
    Graphics Card(s)
    AMD Radeon HD 6480G 512MB shared
    Sound Card
    Creative Sound Blaster X-Fi Surround 5.1
    Screen Resolution
    1366x768
    Hard Drives
    WD 465GB
    Cooling
    Fusion Tweaker
    Keyboard
    Logitech K360
    Mouse
    Logitech M705
    Internet Speed
    50/50 MBps
    Browser
    Yandex
    Antivirus
    No AV & No Firewall
    Other Info
    Headphones: Sennheiser RS170
GPU playback has been disabled earlier. Thanks for the help though.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    i7 4790 3.6GHz
    Motherboard
    GA-Z97X-U3DH
    Memory
    2 X 8GB
    Graphics Card(s)
    Nvidia GTX770
    Browser
    firefox
    Antivirus
    Trend Micro
Please take screenshots of Health Tab and Error Scan (uncheck quick) with HD Tune. This might be a HDD issue.
HD Tune website
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Hi,
On below link you will find a tool, which you can download and run to diagnose problems:
Intel® Processor Diagnostic Tool (64-bit)


When done post screenshot with results.

Code:
===============================================================================
Common Platform Error Record @ ffffe0005982c028
-------------------------------------------------------------------------------
Record Id     : 01d03d1c1fd76c2e
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
[COLOR=#ff0000]Notify Type   : Machine Check Exception[/COLOR]
Timestamp     : 1/31/2015 6:10:55 (UTC)
Flags         : 0x00000000


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe0005982c0a8
Section       @ ffffe0005982c180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal


Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=#ff0000]Error Type    : Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000000


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe0005982c0f0
Section       @ ffffe0005982c240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal


Local APIC Id : 0x0000000000000000
CPU Id        : c3 06 03 00 00 08 10 00 - ff fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ ffffe0005982c240


===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe0005982c138
Section       @ ffffe0005982c2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal


[COLOR=#ff0000]Error         : Internal unclassified (Proc 0 Bank 4)[/COLOR]
  Status      : 0xba00000052000402


Code:
===============================================================================
Common Platform Error Record @ ffffe00030df6028
-------------------------------------------------------------------------------
Record Id     : 01d05c9916d1f081
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
[COLOR=#ff0000]Notify Type   : Machine Check Exception[/COLOR]
Timestamp     : 3/28/2015 23:25:35 (UTC)
Flags         : 0x00000000


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe00030df60a8
Section       @ ffffe00030df6180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal


Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=#ff0000]Error Type    : Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe00030df60f0
Section       @ ffffe00030df6240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal


Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - ff fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ ffffe00030df6240


===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe00030df6138
Section       @ ffffe00030df62c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal


[COLOR=#ff0000]Error         : Internal unclassified (Proc 2 Bank 4)[/COLOR]
  Status      : 0xba00000052000402


Code:
===============================================================================Common Platform Error Record @ ffffe0017e5f7028
-------------------------------------------------------------------------------
Record Id     : 01d0710b397aab89
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
[COLOR=#ff0000]Notify Type   : Machine Check Exception[/COLOR]
Timestamp     : 4/7/2015 8:33:03 (UTC)
Flags         : 0x00000000


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe0017e5f70a8
Section       @ ffffe0017e5f7180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal


Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=#ff0000]Error Type    : Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000000


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe0017e5f70f0
Section       @ ffffe0017e5f7240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal


Local APIC Id : 0x0000000000000000
CPU Id        : c3 06 03 00 00 08 10 00 - ff fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ ffffe0017e5f7240


===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe0017e5f7138
Section       @ ffffe0017e5f72c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal


Error         : Internal unclassified (Proc 0 Bank 4)
  Status      : 0xba00000052000402


Code:
===============================================================================Common Platform Error Record @ ffffe001c10f9028
-------------------------------------------------------------------------------
Record Id     : 01cfe2059bf635bf
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 10/8/2014 8:31:39 (UTC)
Flags         : 0x00000000


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe001c10f90a8
Section       @ ffffe001c10f9180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal


Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=#ff0000]Error Type    : Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000000


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe001c10f90f0
Section       @ ffffe001c10f9240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal


Local APIC Id : 0x0000000000000000
CPU Id        : c3 06 03 00 00 08 10 00 - ff fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ ffffe001c10f9240


===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe001c10f9138
Section       @ ffffe001c10f92c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal


[COLOR=#ff0000]Error         : Internal unclassified (Proc 0 Bank 4)[/COLOR]
  Status      : 0xba00000052000402


Code:
===============================================================================Common Platform Error Record @ ffffe000172f9028
-------------------------------------------------------------------------------
Record Id     : 01d01f16c87140d9
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
[COLOR=#ff0000]Notify Type   : Machine Check Exception[/COLOR]
Timestamp     : 12/25/2014 7:58:25 (UTC)
Flags         : 0x00000000


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe000172f90a8
Section       @ ffffe000172f9180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal


Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=#ff0000]Error Type    : Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe000172f90f0
Section       @ ffffe000172f9240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal


Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - ff fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ ffffe000172f9240


===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe000172f9138
Section       @ ffffe000172f92c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal


[COLOR=#ff0000]Error         : Internal unclassified (Proc 2 Bank 4)[/COLOR]
  Status      : 0xba00000052000402
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    i7 4790 3.6GHz
    Motherboard
    GA-Z97X-U3DH
    Memory
    2 X 8GB
    Graphics Card(s)
    Nvidia GTX770
    Browser
    firefox
    Antivirus
    Trend Micro
It passed both of these tests without a BSOD..Prime Results below

[Sun May 03 17:22:34 2015]
Self-test 320K passed!
Self-test 320K passed!
Self-test 320K passed!
Self-test 320K passed!
Self-test 320K passed!
Self-test 320K passed!
Self-test 320K passed!
Self-test 320K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
[Sun May 03 17:31:28 2015]
Self-test 384K passed!
Self-test 384K passed!
Self-test 384K passed!
Self-test 384K passed!
Self-test 384K passed!
Self-test 384K passed!
Self-test 384K passed!
Self-test 384K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
[Sun May 03 17:36:33 2015]
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 448K passed!
[Sun May 03 17:41:38 2015]
Self-test 448K passed!
Self-test 448K passed!
Self-test 448K passed!
Self-test 448K passed!
Self-test 448K passed!
Self-test 448K passed!
Self-test 448K passed!
Self-test 16K passed!
Self-test 16K passed!
[Sun May 03 17:46:39 2015]
Self-test 16K passed!
Self-test 16K passed!
Self-test 16K passed!
Self-test 16K passed!
Self-test 16K passed!
Self-test 16K passed!
Self-test 512K passed!
Self-test 512K passed!
Self-test 512K passed!
[Sun May 03 17:51:47 2015]
Self-test 512K passed!
Self-test 512K passed!
Self-test 512K passed!
Self-test 512K passed!
Self-test 512K passed!
Self-test 20K passed!
Self-test 20K passed!
Self-test 20K passed!
Self-test 20K passed!
Self-test 20K passed!
Self-test 20K passed!
Self-test 20K passed!
[Sun May 03 17:57:51 2015]
Self-test 20K passed!
Self-test 640K passed!
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    i7 4790 3.6GHz
    Motherboard
    GA-Z97X-U3DH
    Memory
    2 X 8GB
    Graphics Card(s)
    Nvidia GTX770
    Browser
    firefox
    Antivirus
    Trend Micro
Usually after these tests problem *should* be resolved.
It's possible you have wrong drivers installed, because your driver versions do not match latest original versions.

There are 2 different motherboard revisions, and I do not know of which revision is yours ( 1.1 or 1.2 )
so please make sure to check your motherboard revision before downloading and installing.
You do not need to update BIOS since your processor belongs to 4th generation Intel processors

To understand what I'm talking about visit bellow link and scroll down to see obvious difference:
What is the difference between revision 1.1 and revision 1.2 ? SCROLL DOWN TO SEE


Once you fully understand the difference then choose one of the links below to (re)install correct stuff:
GA-Z97X-UD3H (rev. 1.1)

GA-Z97X-UD3H (rev. 1.2)
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Updated drivers. Still crashing

Had a look at the Motherboard and I have Ver 1.0. I have downloaded and installed the drivers for that version.
Rebooted and tried Steam videos again, still crashed. I have attached another zip file which will contain the latest dump file in case it shows anything different.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    i7 4790 3.6GHz
    Motherboard
    GA-Z97X-U3DH
    Memory
    2 X 8GB
    Graphics Card(s)
    Nvidia GTX770
    Browser
    firefox
    Antivirus
    Trend Micro
There is no difference, error is always the same, interpreting this kind of error is not possible without consulting Intel documentation, because error type is not publicly available.
Each section below narrows type of error, but the exact error is "Internal unclassified" as you can see below.

We can only assume what the error could be, WHEA_UNCORRECTABLE_ERROR is usually a hardware error.
Which graphics card is active on your PC? Nvidia or Intel HD?

Try below driver for graphic card and or disabling either of these 2 cards.
https://downloadcenter.intel.com/do...HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit



Code:
BugCheck 124, {0, ffffe0018d824028, ba000000, 52000402}

Probably caused by : GenuineIntel


Followup: MachineOwner
---------


0: kd> !errrec ffffe0018d824028
===============================================================================
Common Platform Error Record @ ffffe0018d824028
-------------------------------------------------------------------------------
Record Id     : 01d08585e07eb1c8
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 5/3/2015 10:04:39 (UTC)
Flags         : 0x00000000


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe0018d8240a8
Section       @ ffffe0018d824180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal


Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=#ff0000]Error Type    : Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000000


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe0018d8240f0
Section       @ ffffe0018d824240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal


Local APIC Id : 0x0000000000000000
CPU Id        : c3 06 03 00 00 08 10 00 - ff fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ ffffe0018d824240


===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe0018d824138
Section       @ ffffe0018d8242c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal


[COLOR=#ff0000]Error         : Internal unclassified (Proc 0 Bank 4)[/COLOR]
  Status      : 0xba00000052000402
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
I didnt have the onboard intel disabled in the BIOS. Must have missed that when I put it together. Running on the Nvidia card. Updated the Intel driver anyway. Still no difference.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    i7 4790 3.6GHz
    Motherboard
    GA-Z97X-U3DH
    Memory
    2 X 8GB
    Graphics Card(s)
    Nvidia GTX770
    Browser
    firefox
    Antivirus
    Trend Micro
Hi,
I'm sorry you have this issue, what you can try is to re flush BIOS.
4 possible causes are:
BIOS
chipset drivers
processor
motherboard

processor / motherboard would have to be tested separately to determine which one is faulty if so.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Test your RAM for eight passes per stick with Memtest86+ as well.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
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