Windows 8 and 8.1 Forums


BSOD when playing Steam Videos in Win8.1

  1. #1


    Posts : 8
    windows 8.1

    BSOD when playing Steam Videos in Win8.1


    Hi All
    I bought and assembled my pc from scratch about 9 months ago.
    Ive had BSOD when viewing Youtube, and Steam videos.
    It seems the Youtube issue has been fixed as there is some issue with Adobe Flash and the i7 chip

    Whenever I view videos in Steam I get a BSOD.
    I get code 0x00000124 caused by Hal.dll+37213 and ntoskrnl.exe+1c5f2d

    Its ok when I open Steam and playing games, just viewing videos.
    Normally spacks out within 0-15secs of starting a video.

    The search function from within top right of a window seems very slow as well.
    Results come up slow and the green bar is very slow.

    I've tried numerous things suggested by different sites but no luck. I believe all drivers and bios are up to date. I did roll back the video driver a few months as that was suggested as a potential cause and haven't reinstalled the latest one as yet. Ive run different stress tests but nothing sends it into BSOD.

    Please point me in the right direction...Thanks

      My System SpecsSystem Spec

  2. #2


    Trnava
    Posts : 683
    Win 8.1.1 Pro x64


    Youtube moved to HTML5, steam still uses flash. Try to disable GPU playback.

    https://forums.adobe.com/thread/891337
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    windows 8.1


    GPU playback has been disabled earlier. Thanks for the help though.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Please take screenshots of Health Tab and Error Scan (uncheck quick) with HD Tune. This might be a HDD issue.
    HD Tune website
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    windows 8.1
      My System SpecsSystem Spec

  6. #6


    Posts : 356
    Windows 8.1 Enterprise


    Hi,
    On below link you will find a tool, which you can download and run to diagnose problems:
    Intel® Processor Diagnostic Tool (64-bit)


    When done post screenshot with results.

    Code:
    ===============================================================================
    Common Platform Error Record @ ffffe0005982c028
    -------------------------------------------------------------------------------
    Record Id     : 01d03d1c1fd76c2e
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 1/31/2015 6:10:55 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0005982c0a8
    Section       @ ffffe0005982c180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000000
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0005982c0f0
    Section       @ ffffe0005982c240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : c3 06 03 00 00 08 10 00 - ff fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe0005982c240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0005982c138
    Section       @ ffffe0005982c2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 0 Bank 4)
      Status      : 0xba00000052000402

    Code:
    ===============================================================================
    Common Platform Error Record @ ffffe00030df6028
    -------------------------------------------------------------------------------
    Record Id     : 01d05c9916d1f081
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 3/28/2015 23:25:35 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00030df60a8
    Section       @ ffffe00030df6180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000004
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00030df60f0
    Section       @ ffffe00030df6240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000004
    CPU Id        : c3 06 03 00 00 08 10 04 - ff fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe00030df6240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00030df6138
    Section       @ ffffe00030df62c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 2 Bank 4)
      Status      : 0xba00000052000402

    Code:
    ===============================================================================Common Platform Error Record @ ffffe0017e5f7028
    -------------------------------------------------------------------------------
    Record Id     : 01d0710b397aab89
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 4/7/2015 8:33:03 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0017e5f70a8
    Section       @ ffffe0017e5f7180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000000
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0017e5f70f0
    Section       @ ffffe0017e5f7240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : c3 06 03 00 00 08 10 00 - ff fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe0017e5f7240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0017e5f7138
    Section       @ ffffe0017e5f72c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 0 Bank 4)
      Status      : 0xba00000052000402

    Code:
    ===============================================================================Common Platform Error Record @ ffffe001c10f9028
    -------------------------------------------------------------------------------
    Record Id     : 01cfe2059bf635bf
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 10/8/2014 8:31:39 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001c10f90a8
    Section       @ ffffe001c10f9180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000000
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001c10f90f0
    Section       @ ffffe001c10f9240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : c3 06 03 00 00 08 10 00 - ff fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe001c10f9240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001c10f9138
    Section       @ ffffe001c10f92c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 0 Bank 4)
      Status      : 0xba00000052000402

    Code:
    ===============================================================================Common Platform Error Record @ ffffe000172f9028
    -------------------------------------------------------------------------------
    Record Id     : 01d01f16c87140d9
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 12/25/2014 7:58:25 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000172f90a8
    Section       @ ffffe000172f9180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000004
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000172f90f0
    Section       @ ffffe000172f9240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000004
    CPU Id        : c3 06 03 00 00 08 10 04 - ff fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe000172f9240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000172f9138
    Section       @ ffffe000172f92c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 2 Bank 4)
      Status      : 0xba00000052000402
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    windows 8.1

    Intel Test OK


    Intel test came up OK as well.

    Attachment 61140
      My System SpecsSystem Spec

  8. #8


    Posts : 356
    Windows 8.1 Enterprise


    Hi,
    Please perform 2 more tests:
    Memory related problems can be an issue with this kind of errors.
    Diagnosing memory problems on your computer

    Another CPU "torture" program
    If prime95 fails you'll most likely get BSOD
    GIMPS - Free Prime95 software downloads - PrimeNet
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    windows 8.1


    It passed both of these tests without a BSOD..Prime Results below

    [Sun May 03 17:22:34 2015]
    Self-test 320K passed!
    Self-test 320K passed!
    Self-test 320K passed!
    Self-test 320K passed!
    Self-test 320K passed!
    Self-test 320K passed!
    Self-test 320K passed!
    Self-test 320K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    [Sun May 03 17:31:28 2015]
    Self-test 384K passed!
    Self-test 384K passed!
    Self-test 384K passed!
    Self-test 384K passed!
    Self-test 384K passed!
    Self-test 384K passed!
    Self-test 384K passed!
    Self-test 384K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    [Sun May 03 17:36:33 2015]
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 448K passed!
    [Sun May 03 17:41:38 2015]
    Self-test 448K passed!
    Self-test 448K passed!
    Self-test 448K passed!
    Self-test 448K passed!
    Self-test 448K passed!
    Self-test 448K passed!
    Self-test 448K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    [Sun May 03 17:46:39 2015]
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 512K passed!
    Self-test 512K passed!
    Self-test 512K passed!
    [Sun May 03 17:51:47 2015]
    Self-test 512K passed!
    Self-test 512K passed!
    Self-test 512K passed!
    Self-test 512K passed!
    Self-test 512K passed!
    Self-test 20K passed!
    Self-test 20K passed!
    Self-test 20K passed!
    Self-test 20K passed!
    Self-test 20K passed!
    Self-test 20K passed!
    Self-test 20K passed!
    [Sun May 03 17:57:51 2015]
    Self-test 20K passed!
    Self-test 640K passed!
      My System SpecsSystem Spec

  10. #10


    Posts : 356
    Windows 8.1 Enterprise


    Usually after these tests problem *should* be resolved.
    It's possible you have wrong drivers installed, because your driver versions do not match latest original versions.

    There are 2 different motherboard revisions, and I do not know of which revision is yours ( 1.1 or 1.2 )
    so please make sure to check your motherboard revision before downloading and installing.
    You do not need to update BIOS since your processor belongs to 4th generation Intel processors

    To understand what I'm talking about visit bellow link and scroll down to see obvious difference:
    What is the difference between revision 1.1 and revision 1.2 ? SCROLL DOWN TO SEE


    Once you fully understand the difference then choose one of the links below to (re)install correct stuff:
    GA-Z97X-UD3H (rev. 1.1)

    GA-Z97X-UD3H (rev. 1.2)
      My System SpecsSystem Spec

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