Windows 8 and 8.1 Forums


BSOD when playing Steam Videos in Win8.1

  1. #11


    Posts : 8
    windows 8.1

    Updated drivers. Still crashing


    Had a look at the Motherboard and I have Ver 1.0. I have downloaded and installed the drivers for that version.
    Rebooted and tried Steam videos again, still crashed. I have attached another zip file which will contain the latest dump file in case it shows anything different.

      My System SpecsSystem Spec

  2. #12


    Posts : 356
    Windows 8.1 Enterprise


    There is no difference, error is always the same, interpreting this kind of error is not possible without consulting Intel documentation, because error type is not publicly available.
    Each section below narrows type of error, but the exact error is "Internal unclassified" as you can see below.

    We can only assume what the error could be, WHEA_UNCORRECTABLE_ERROR is usually a hardware error.
    Which graphics card is active on your PC? Nvidia or Intel HD?

    Try below driver for graphic card and or disabling either of these 2 cards.
    https://downloadcenter.intel.com/dow...7-8-8-1-64-bit



    Code:
    BugCheck 124, {0, ffffe0018d824028, ba000000, 52000402}
    
    Probably caused by : GenuineIntel
    
    
    Followup: MachineOwner
    ---------
    
    
    0: kd> !errrec ffffe0018d824028
    ===============================================================================
    Common Platform Error Record @ ffffe0018d824028
    -------------------------------------------------------------------------------
    Record Id     : 01d08585e07eb1c8
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 5/3/2015 10:04:39 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0018d8240a8
    Section       @ ffffe0018d824180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000000
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0018d8240f0
    Section       @ ffffe0018d824240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : c3 06 03 00 00 08 10 00 - ff fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe0018d824240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0018d824138
    Section       @ ffffe0018d8242c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 0 Bank 4)
      Status      : 0xba00000052000402
      My System SpecsSystem Spec

  3. #13


    Posts : 8
    windows 8.1


    I didnt have the onboard intel disabled in the BIOS. Must have missed that when I put it together. Running on the Nvidia card. Updated the Intel driver anyway. Still no difference.
      My System SpecsSystem Spec

  4. #14


    Posts : 356
    Windows 8.1 Enterprise


    Hi,
    I'm sorry you have this issue, what you can try is to re flush BIOS.
    4 possible causes are:
    BIOS
    chipset drivers
    processor
    motherboard

    processor / motherboard would have to be tested separately to determine which one is faulty if so.
      My System SpecsSystem Spec

  5. #15


    Posts : 2,480
    Windows 10 Pro x64


    Test your RAM for eight passes per stick with Memtest86+ as well.
      My System SpecsSystem Spec

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BSOD when playing Steam Videos in Win8.1
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