Windows 8 and 8.1 Forums


BSOD issues on Windows 8.1, said to be due to ntoskrnl.exe

  1. #1


    Posts : 11
    Windows 8.1

    BSOD issues on Windows 8.1, said to be due to ntoskrnl.exe


    Around the start of the year and the end of last year, I was having frequent BSOD errors which would also cause the computer to go into a loop of turning off, trying to turn on, then beeping as it turns back off. I am using an Alienware x51 PC. Back when this was happening, I posted this post to the forums, only to be informed that I must install plenty of drivers and update whatever else. I have since done that, and reinstalled none except for updating the tablet driver. A month ago I got one BSOD, but it was only once so I didn't care much. I got two today, with only one showing an error, being "PFN_LIST_CORRUPT." I tried uninstalling the tablet driver on the first BSOD, but that clearly didn't work.

    Here is the dump log: Attachment 60846

    I'm assuming this is the same thing as last time. If anyone can help, can you also help with how to avoid this in the future? Thank you.

      My System SpecsSystem Spec

  2. #2


    Posts : 356
    Windows 8.1 Enterprise


    Hi,
    It could help if you in addition to provided files can perform a memory test:


    • Open Memory Diagnostics Tool by opening Control Panel. In the search box, type Memory, and then click Diagnose your computer's memory problems.* If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    • Choose when to run the tool.


    Select an option to reboot your PC and wait for completion then post results.
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8.1


    Quote Originally Posted by Addictive Gamer View Post
    Hi,
    It could help if you in addition to provided files can perform a memory test:


    • Open Memory Diagnostics Tool by opening Control Panel. In the search box, type Memory, and then click Diagnose your computer's memory problems.* If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    • Choose when to run the tool.

    Select an option to reboot your PC and wait for completion then post results.
    Sorry for taking so long to respond.
    I just had it run next time I turned on the computer last night and turned it on again today, where do I find the results and if it even ended up working?
      My System SpecsSystem Spec

  4. #4


    Posts : 356
    Windows 8.1 Enterprise


    First time you turn on PC after enabling memory check, the memory check will automatically start.
    It will take some time to complete, you can either sit in from of your PC and watch or leave it alone.

    See this if you choose 2nd option:
    Memory Diagnostics Tool - Read Event Viewer Log - Windows 7 Help Forums
      My System SpecsSystem Spec

  5. #5


    Posts : 11
    Windows 8.1


    Quote Originally Posted by Addictive Gamer View Post
    First time you turn on PC after enabling memory check, the memory check will automatically start.
    It will take some time to complete, you can either sit in from of your PC and watch or leave it alone.

    See this if you choose 2nd option:
    Memory Diagnostics Tool - Read Event Viewer Log - Windows 7 Help Forums
    The results I got were that no errors were detected in the diagnostic, for both parts that it did.
      My System SpecsSystem Spec

  6. #6


    Posts : 356
    Windows 8.1 Enterprise


    OK,
    We'll perform another test.
    Here is a link to download a tool from Intel website:
    Intel® Processor Diagnostic Tool (64-bit)

    On the above link you need to accept the agreement, download and install the tool by performing these steps:
    1. Close all programs you currently have opened
    2. Run installer and it will show you following:
    Attachment 60922

    3. Hit OK to start extraction and setup will start ( Next, accept and so on )
    4. Once setup is complete leave the check box enabled like in image bellow click "Finish" and test will run.

    Attachment 60923

    6, Take a screenshot of test results and paste it here like I did mine bellow:

    Attachment 60924
      My System SpecsSystem Spec

  7. #7


    Posts : 11
    Windows 8.1


    Quote Originally Posted by Addictive Gamer View Post
    OK,
    We'll perform another test.
    Here is a link to download a tool from Intel website:
    Intel® Processor Diagnostic Tool (64-bit)

    On the above link you need to accept the agreement, download and install the tool by performing these steps:
    1. Close all programs you currently have opened
    2. Run installer and it will show you following:
    (image)
    3. Hit OK to start extraction and setup will start ( Next, accept and so on )
    4. Once setup is complete leave the check box enabled like in image bellow click "Finish" and test will run.
    (image)
    6, Take a screenshot of test results and paste it here like I did mine bellow:
    (image)
    This program looks shady, but whatever it seems real enough.
    Here are my results.

    Attachment 60925
      My System SpecsSystem Spec

  8. #8


    Posts : 356
    Windows 8.1 Enterprise


    OK, First Please tell or better give a link where you downloaded your drivers.

    For now I can only say to uninstall Avast! antivirus, it's known to cause BSOD's with Windows 8.1
    Windows defender will activate it self automatically so you don't need to worry about AV. Windows defender is updated by using Windows updates so update Windows afterwards.
      My System SpecsSystem Spec

  9. #9


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    You have 3 .dmp files. 2 crashes were caused by: steamwebhelper process which is part of steam and the third crash was caused by memory corruption.

    I suggest to turn off steam by disabling it from startup and also turn off avg as suggested above.
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by topgundcp View Post
    You have 3 .dmp files. 2 crashes were caused by: steamwebhelper process which is part of steam and the third crash was caused by memory corruption.

    I suggest to turn off steam by disabling it from startup and also turn off avg as suggested above.
    Not really.
    Just because a process is running at the time of the crash, it doesn't mean that was the cause.

    Without a Kernel dump for those two 0x101 CLOCK_WATCHDOG_TIMEOUT bugchecks, we'll never know.
    The latest crash isn't helpful because of the minidump's size.

    Code:
    0: kd> .bugcheck
    Bugcheck code 0000004E
    Arguments 00000000`0000009a 00000000`0007a58b 00000000`00000006 00000000`00000011
    
    0: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`324dc778 fffff802`a367a737 nt!KeBugCheckEx
    ffffd000`324dc780 fffff802`a34c0032 nt!MiBadRefCount+0x4f //Bad PFN count
    ffffd000`324dc7c0 fffff802`a34bfd21 nt!MiInsertNonPagedPoolOnSlist+0x2e2 //Insert a non paged pool memory onto a singly linked list
    ffffd000`324dc820 fffff802`a34bf8c2 nt!MiFreePoolPages+0x5d
    ffffd000`324dc850 fffff802`a3720bcc nt!ExFreeLargePool+0x492
    ffffd000`324dc8f0 fffff802`a3840f20 nt!ExFreePoolWithTag+0x72c
    ffffd000`324dc9e0 fffff802`a3a84eae nt!PfpFlushBuffers+0x24c
    ffffd000`324dca90 fffff802`a357d36c nt!PfTLoggingWorker+0x156 
    ffffd000`324dcc00 fffff802`a35d42c6 nt!PspSystemThreadStartup+0x58
    ffffd000`324dcc60 00000000`00000000 nt!KiStartSystemThread+0x16
    
    0: kd> !pfn
    Unable to get PFN database address fffff802a37e00f0
    It looks like a driver has referenced memory which has been locked on a list, meaning that it shouldn't be accessing the PFN because it is preforming I/O work. What driver? Impossible to tell with a minidump because the context prior to this trap frame hasn't been saved in this dump.

    When you next get a crash, go to C:\Windows\MEMORY.dmp copy it to the desktop, compress it in a .zip folder and upload it to a file sharing site. If it's a 0x101, it should help us find out what has gone wrong. Could be a memory issue, could be a bad processor, or even a failing motherboard. Impossible to tell unless you can find your motherboard manual, identify what the beeps were when you started up your PC and identify what they mean.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
BSOD issues on Windows 8.1, said to be due to ntoskrnl.exe
Related Threads
Solved Windows 8.1 BSOD ntoskrnl in BSOD Crashes and Debugging
Hi, my Asus laptop been having bsod for almost a week. Usually it happens when I left it idle for a few minutes, can even happen on the login screen. Been searching around for the remedy , such as drive verifier, but it ends up bsod as well when enabled and I need to disable the drive verifier....
BSOD Windows 8 ntoskrnl.exe in BSOD Crashes and Debugging
Hi I've been having BSODs for about a month now. Typical ntoskrnl.exe, I've memtested, HDD tested, driver verified, scanned for viruses and malware, updated all my windows updates, ran furmark, ran several sfc /scannows, and I've gotten no leads. BUT just today I got this little error on the bottom...
Been getting a lot of BSOD messages recently on my very new Windows 8.1 machine (both hardware and software), a lot of them are not creating dumps. Mainly related to ntoskrnl.exe but a number of crashes related to possible driver issues. Have run/tried the following: Malwarebytes - Not a...
BSOD issues ntoskrnl.exe+14dca0 in BSOD Crashes and Debugging
Like the title says, I have been having numerous BSOD issues, whether the system sits idle or running games such as Dota 2. Looks like bug check code 0x000000109 is the most common with random other codes thrown in. Any help or input would be greatly appreciated. Hope I included everything needed!...
Solved windows 8 bsod ntoskrnl.exe+7a040 in BSOD Crashes and Debugging
Hi all, This is my first post here, so greeting to you folks. Anyway, my problem is that I recently installed Windows 8 Pro on my Acer Aspire One netbook 722 with AMD processor. And I got a BSOD today. I uploaded my dmp file to mediafire 021613-24913-01.dmp I have no idea how to proceed...
Windows 8 ntoskrnl.exe BSoD in BSOD Crashes and Debugging
Hello, my machine is bluescreening about every 15 - 20 minutes. I am pretty certain its a driver issue as I have been running in safe mode for a couple of days now but I have no idea how to interpret the crashdumps. Whocrash keeps mentioning ntoskrnl.exe. Anyway I have posted the PCHF tool...
Windows 8 BSOD - Ntoskrnl.exe? in BSOD Crashes and Debugging
I recently installed Windows 8 RTM and am having tons of BSOD's. The machine is still mostly usable, though, as the errors seem to be occurring randomly. Generally, it boots fine, and plays games/other strenuous things fine. Usually the BSOD's occur when idle or when browsing in Chrome. Before I...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook