BSOD WHEA_UNCORRECTABLE_ERROR on a new build...please help

R

radioactivelama

New Member
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Hello Everybody!

I'm in need of some help... I just built my first computer about 2 weeks ago and it has been running like a champ till now. When gaming or 3D modeling my computer BSOD with WHEA_UNCORRECTABLE_ERROR. Now I have done my research i'm not overlocking, update all hardware-related drivers, update the motherboard BIOS, my pc is at 22 °C. When I get to the stress test is where I run into a problem, prime95 will run for a min and BSOD on me. What can/should I do?

Minidump Files:
Microsoft services

My Build:
CPU: Intel Core i7-4790K 4.0GHz Quad-Core OEM/Tray Processor
CPU Cooler: Corsair H100i 77.0 CFM Liquid CPU Cooler
Motherboard: ASRock Fatal1ty Z97X Killer ATX LGA1150 Motherboard
Memory: Kingston Beast 16GB (2 x 8GB) DDR3-2133 Memory
Storage: Crucial MX100 512GB 2.5" Solid State Drive
Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive
Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive
Video Card: Zotac GeForce GTX 970 4GB AMP! Extreme Core Edition Video Card
Case: Corsair 500R White ATX Mid Tower Case
Power Supply: EVGA SuperNOVA NEX 650W 80+ Gold Certified Fully-Modular ATX Power Supply
Operating System: Microsoft Windows 8.1 Pro - 64-bit
Monitor: Acer S240HL Abid 60Hz 24.0" Monitor

thanks,
llama
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
Hi,
Are you still having this issue?
If so please follow bellow link to provide missing information:
BSOD - Posting Instructions


Following apply if the processor is based on the x64 architecture, or the x86 architecture that has the MCA feature available (for example, Intel Pentium Pro, Pentium IV, or Xeon)


Code: 
[COLOR=#ff0000][/COLOR]4: kd> ![COLOR=#ff0000]cpuinfo[/COLOR]CP  F/M/S Manufacturer  MHz PRCB Signature    MSR 8B Signature Features
 4  6,60,3 [COLOR=#ff0000]GenuineIntel[/COLOR] 3999 0000001a00000000                   3d193fff
                      Cached Update Signature 0000001a00000000
                     Initial Update Signature 0000001a00000000

Dump 1:

Code: 
7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


[B]WHEA_UNCORRECTABLE_ERROR (124)[/B]
[COLOR=#ff0000]A fatal hardware error has occurred.[/COLOR] [COLOR=#ff0000]Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.[/COLOR]
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000df73c028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000058000402, Low order 32-bits of the MCi_STATUS value.


Debugging Details:
------------------




BUGCHECK_STR:  0x124_GenuineIntel


CUSTOMER_CRASH_COUNT:  1


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT


PROCESS_NAME:  System


CURRENT_IRQL:  f


ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre


STACK_TEXT:  
ffffd000`2075adf8 fffff800`ae5df213 : 00000000`00000124 00000000`00000000 ffffe000`df73c028 00000000`ba000000 : nt!KeBugCheckEx
ffffd000`2075ae00 fffff800`adfd9f2d : 00000000`00000001 ffffe000`db6afa40 ffffe000`db6afa40 ffffe000`df73c028 : hal!HalBugCheckSystem+0xcf
ffffd000`2075ae40 fffff800`ae5df6a0 : 00000000`00000728 00000000`00000007 ffffd000`2075b230 00000000`00000000 : nt!WheaReportHwError+0x22d
ffffd000`2075aea0 fffff800`ae5dfa0d : ffffe000`00000010 ffffe000`db6afa40 ffffd000`2075b048 ffffe000`db6afa40 : hal!HalpMcaReportError+0x50
ffffd000`2075aff0 fffff800`ae5df8f8 : ffffe000`db6af010 00000000`00000001 00000000`00000007 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
ffffd000`2075b040 fffff800`ae5dfb42 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
ffffd000`2075b080 fffff800`ae5dfccf : ffffe000`db6af010 ffffd000`2075b2b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffffd000`2075b0b0 fffff800`adf6f7bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffffd000`2075b0e0 fffff800`adf6f571 : 00000000`00000000 fffff800`adf6f4f2 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffffd000`2075b220 fffff800`51d2e214 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
ffffd000`2077b8e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x18




STACK_COMMAND:  kb


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: GenuineIntel


IMAGE_NAME:  GenuineIntel


DEBUG_FLR_IMAGE_TIMESTAMP:  0


IMAGE_VERSION:  


FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE


BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE


ANALYSIS_SOURCE:  KM


FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_mae


FAILURE_ID_HASH:  {7c95de0c-286c-8226-45c2-422b4de101d6}


Followup: MachineOwner
---------


[COLOR=#ff0000]7[/COLOR]: kd> !errrec ffffe000df73c028
===============================================================================
Common Platform Error Record @ ffffe000df73c028
-------------------------------------------------------------------------------
Record Id     : 01d07db3a52b51a6
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/23/2015 11:15:29 (UTC)
Flags         : 0x00000000


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe000df73c0a8
Section       @ ffffe000df73c180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal


Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=#ff0000]Error Type    : Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000007


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe000df73c0f0
Section       @ ffffe000df73c240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal


Local APIC Id : 0x0000000000000007
CPU Id        : c3 06 03 00 00 08 10 07 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ ffffe000df73c240


===============================================================================
Section 2     : x86/[COLOR=#ff0000]x64 MCA[/COLOR]
-------------------------------------------------------------------------------
Descriptor    @ ffffe000df73c138
Section       @ ffffe000df73c2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
[COLOR=#ff0000]Severity      : Fatal


Error         : Internal unclassified (Proc 7 Bank 4)[/COLOR]
  Status      : 0xba00000058000402


Dump 2:

Code: 
5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


[B]WHEA_UNCORRECTABLE_ERROR (124)[/B]
[COLOR=#ff0000]A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.[/COLOR]
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000f499d028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000058000402, Low order 32-bits of the MCi_STATUS value.


Debugging Details:
------------------




BUGCHECK_STR:  0x124_GenuineIntel


CUSTOMER_CRASH_COUNT:  1


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT


PROCESS_NAME:  prime95.exe


CURRENT_IRQL:  f


ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre


STACK_TEXT:  
ffffd000`58060df8 fffff802`c8c49213 : 00000000`00000124 00000000`00000000 ffffe000`f499d028 00000000`ba000000 : nt!KeBugCheckEx
ffffd000`58060e00 fffff802`c8e47f2d : 00000000`00000001 ffffe000`f08af760 ffffe000`f08af760 ffffe000`f499d028 : hal!HalBugCheckSystem+0xcf
ffffd000`58060e40 fffff802`c8c496a0 : 00000000`00000728 00000000`00000005 ffffd000`58061230 00000000`00000000 : nt!WheaReportHwError+0x22d
ffffd000`58060ea0 fffff802`c8c49a0d : ffffe000`00000010 ffffe000`f08af760 ffffd000`58061048 ffffe000`f08af760 : hal!HalpMcaReportError+0x50
ffffd000`58060ff0 fffff802`c8c498f8 : ffffe000`f08aeeb0 00000000`00000001 00000000`00000005 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
ffffd000`58061040 fffff802`c8c49b42 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
ffffd000`58061080 fffff802`c8c49ccf : ffffe000`f08aeeb0 ffffd000`580612b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffffd000`580610b0 fffff802`c8ddd7bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffffd000`580610e0 fffff802`c8ddd571 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffffd000`58061220 00000001`41b0d951 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
00000000`043ce5f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00000001`41b0d951




STACK_COMMAND:  kb


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: GenuineIntel


IMAGE_NAME:  GenuineIntel


DEBUG_FLR_IMAGE_TIMESTAMP:  0


IMAGE_VERSION:  


FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE


BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE


ANALYSIS_SOURCE:  KM


FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_mae


FAILURE_ID_HASH:  {7c95de0c-286c-8226-45c2-422b4de101d6}


Followup: MachineOwner
---------


[COLOR=#ff0000]5[/COLOR]: kd> !errrec ffffe000f499d028
===============================================================================
Common Platform Error Record @ ffffe000f499d028
-------------------------------------------------------------------------------
Record Id     : 01d07e21ec41e1c2
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/24/2015 1:14:17 (UTC)
Flags         : 0x00000000


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe000f499d0a8
Section       @ ffffe000f499d180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal


Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=#ff0000]Error Type    : Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000005


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe000f499d0f0
Section       @ ffffe000f499d240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal


Local APIC Id : 0x0000000000000005
CPU Id        : c3 06 03 00 00 08 10 05 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ ffffe000f499d240


===============================================================================
Section 2     : x86/[COLOR=#ff0000]x64 MCA[/COLOR]
-------------------------------------------------------------------------------
Descriptor    @ ffffe000f499d138
Section       @ ffffe000f499d2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
[COLOR=#ff0000]Severity      : Fatal


Error         : Internal unclassified (Proc 5 Bank 4)[/COLOR]
  Status      : 0xba00000058000402

Code: 
[COLOR=#ff0000]4[/COLOR]: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


[B]WHEA_UNCORRECTABLE_ERROR (124)[/B]
[COLOR=#ff0000]A fatal hardware error has occurred. Parameter 1 identifies the type of error[/COLOR]
[COLOR=#ff0000]source that reported the error. Parameter 2 holds the address of the[/COLOR]
[COLOR=#ff0000]WHEA_ERROR_RECORD structure that describes the error conditon.[/COLOR]
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000bbdc3028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000058000402, Low order 32-bits of the MCi_STATUS value.


Debugging Details:
------------------




BUGCHECK_STR:  0x124_GenuineIntel


CUSTOMER_CRASH_COUNT:  1


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT


PROCESS_NAME:  prime95.exe


CURRENT_IRQL:  f


ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre


STACK_TEXT:  
ffffd001`dd456df8 fffff803`bebdb213 : 00000000`00000124 00000000`00000000 ffffe000`bbdc3028 00000000`ba000000 : nt!KeBugCheckEx
ffffd001`dd456e00 fffff803`be5d5f2d : 00000000`00000001 ffffe000`b7cae5f0 ffffe000`b7cae5f0 ffffe000`bbdc3028 : hal!HalBugCheckSystem+0xcf
ffffd001`dd456e40 fffff803`bebdb6a0 : 00000000`00000728 00000000`00000004 ffffd001`dd457230 00000000`00000000 : nt!WheaReportHwError+0x22d
ffffd001`dd456ea0 fffff803`bebdba0d : ffffe000`00000010 ffffe000`b7cae5f0 ffffd001`dd457048 ffffe000`b7cae5f0 : hal!HalpMcaReportError+0x50
ffffd001`dd456ff0 fffff803`bebdb8f8 : ffffe000`b7cade00 00000000`00000001 00000000`00000004 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
ffffd001`dd457040 fffff803`bebdbb42 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
ffffd001`dd457080 fffff803`bebdbccf : ffffe000`b7cade00 ffffd001`dd4572b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffffd001`dd4570b0 fffff803`be56b7bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffffd001`dd4570e0 fffff803`be56b571 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffffd001`dd457220 00000001`41b73850 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
00000000`043de620 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00000001`41b73850




STACK_COMMAND:  kb


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: GenuineIntel


IMAGE_NAME:  GenuineIntel


DEBUG_FLR_IMAGE_TIMESTAMP:  0


IMAGE_VERSION:  


FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE


BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE


ANALYSIS_SOURCE:  KM


FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_mae


FAILURE_ID_HASH:  {7c95de0c-286c-8226-45c2-422b4de101d6}


Followup: MachineOwner
---------


[COLOR=#ff0000]4[/COLOR]: kd> !errrec ffffe000bbdc3028
===============================================================================
Common Platform Error Record @ ffffe000bbdc3028
-------------------------------------------------------------------------------
Record Id     : 01d07e197e004987
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/23/2015 23:19:44 (UTC)
Flags         : 0x00000000


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe000bbdc30a8
Section       @ ffffe000bbdc3180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal


Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=#ff0000]Error Type    : Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe000bbdc30f0
Section       @ ffffe000bbdc3240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal


Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ ffffe000bbdc3240


===============================================================================
Section 2     : x86/[COLOR=#ff0000]x64 MCA[/COLOR]
-------------------------------------------------------------------------------
Descriptor    @ ffffe000bbdc3138
Section       @ ffffe000bbdc32c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
[COLOR=#ff0000]Severity      : Fatal


Error         : Internal unclassified (Proc 4 Bank 4)[/COLOR]
  Status      : 0xba00000058000402

As you can see errors are happening on random processor cores, 2 of which caused by Mersenne Prime "torture" tests

Before we continue you need to provide missing input.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
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