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BSOD WHEA_UNCORRECTABLE_ERROR on a new build...please help

  1. #1


    Posts : 1
    windows 8.1

    BSOD WHEA_UNCORRECTABLE_ERROR on a new build...please help


    Hello Everybody!

    I'm in need of some help... I just built my first computer about 2 weeks ago and it has been running like a champ till now. When gaming or 3D modeling my computer BSOD with WHEA_UNCORRECTABLE_ERROR. Now I have done my research i'm not overlocking, update all hardware-related drivers, update the motherboard BIOS, my pc is at 22 C. When I get to the stress test is where I run into a problem, prime95 will run for a min and BSOD on me. What can/should I do?

    Minidump Files:
    Microsoft services

    My Build:
    CPU: Intel Core i7-4790K 4.0GHz Quad-Core OEM/Tray Processor
    CPU Cooler: Corsair H100i 77.0 CFM Liquid CPU Cooler
    Motherboard: ASRock Fatal1ty Z97X Killer ATX LGA1150 Motherboard
    Memory: Kingston Beast 16GB (2 x 8GB) DDR3-2133 Memory
    Storage: Crucial MX100 512GB 2.5" Solid State Drive
    Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive
    Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive
    Video Card: Zotac GeForce GTX 970 4GB AMP! Extreme Core Edition Video Card
    Case: Corsair 500R White ATX Mid Tower Case
    Power Supply: EVGA SuperNOVA NEX 650W 80+ Gold Certified Fully-Modular ATX Power Supply
    Operating System: Microsoft Windows 8.1 Pro - 64-bit
    Monitor: Acer S240HL Abid 60Hz 24.0" Monitor

    thanks,
    llama

      My System SpecsSystem Spec

  2. #2


    Posts : 356
    Windows 8.1 Enterprise


    Hi,
    Are you still having this issue?
    If so please follow bellow link to provide missing information:
    BSOD - Posting Instructions


    Following apply if the processor is based on the x64 architecture, or the x86 architecture that has the MCA feature available (for example, Intel Pentium Pro, Pentium IV, or Xeon)


    Code:
    4: kd> !cpuinfoCP  F/M/S Manufacturer  MHz PRCB Signature    MSR 8B Signature Features
     4  6,60,3 GenuineIntel 3999 0000001a00000000                   3d193fff
                          Cached Update Signature 0000001a00000000
                         Initial Update Signature 0000001a00000000
    Dump 1:

    Code:
    7: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000df73c028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000058000402, Low order 32-bits of the MCi_STATUS value.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    PROCESS_NAME:  System
    
    
    CURRENT_IRQL:  f
    
    
    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
    
    
    STACK_TEXT:  
    ffffd000`2075adf8 fffff800`ae5df213 : 00000000`00000124 00000000`00000000 ffffe000`df73c028 00000000`ba000000 : nt!KeBugCheckEx
    ffffd000`2075ae00 fffff800`adfd9f2d : 00000000`00000001 ffffe000`db6afa40 ffffe000`db6afa40 ffffe000`df73c028 : hal!HalBugCheckSystem+0xcf
    ffffd000`2075ae40 fffff800`ae5df6a0 : 00000000`00000728 00000000`00000007 ffffd000`2075b230 00000000`00000000 : nt!WheaReportHwError+0x22d
    ffffd000`2075aea0 fffff800`ae5dfa0d : ffffe000`00000010 ffffe000`db6afa40 ffffd000`2075b048 ffffe000`db6afa40 : hal!HalpMcaReportError+0x50
    ffffd000`2075aff0 fffff800`ae5df8f8 : ffffe000`db6af010 00000000`00000001 00000000`00000007 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
    ffffd000`2075b040 fffff800`ae5dfb42 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
    ffffd000`2075b080 fffff800`ae5dfccf : ffffe000`db6af010 ffffd000`2075b2b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
    ffffd000`2075b0b0 fffff800`adf6f7bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffffd000`2075b0e0 fffff800`adf6f571 : 00000000`00000000 fffff800`adf6f4f2 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    ffffd000`2075b220 fffff800`51d2e214 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
    ffffd000`2077b8e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x18
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: GenuineIntel
    
    
    IMAGE_NAME:  GenuineIntel
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    
    IMAGE_VERSION:  
    
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
    
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
    
    
    ANALYSIS_SOURCE:  KM
    
    
    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_mae
    
    
    FAILURE_ID_HASH:  {7c95de0c-286c-8226-45c2-422b4de101d6}
    
    
    Followup: MachineOwner
    ---------
    
    
    7: kd> !errrec ffffe000df73c028
    ===============================================================================
    Common Platform Error Record @ ffffe000df73c028
    -------------------------------------------------------------------------------
    Record Id     : 01d07db3a52b51a6
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 4/23/2015 11:15:29 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000df73c0a8
    Section       @ ffffe000df73c180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000007
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000df73c0f0
    Section       @ ffffe000df73c240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000007
    CPU Id        : c3 06 03 00 00 08 10 07 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe000df73c240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000df73c138
    Section       @ ffffe000df73c2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 7 Bank 4)
      Status      : 0xba00000058000402

    Dump 2:

    Code:
    5: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000f499d028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000058000402, Low order 32-bits of the MCi_STATUS value.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    PROCESS_NAME:  prime95.exe
    
    
    CURRENT_IRQL:  f
    
    
    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
    
    
    STACK_TEXT:  
    ffffd000`58060df8 fffff802`c8c49213 : 00000000`00000124 00000000`00000000 ffffe000`f499d028 00000000`ba000000 : nt!KeBugCheckEx
    ffffd000`58060e00 fffff802`c8e47f2d : 00000000`00000001 ffffe000`f08af760 ffffe000`f08af760 ffffe000`f499d028 : hal!HalBugCheckSystem+0xcf
    ffffd000`58060e40 fffff802`c8c496a0 : 00000000`00000728 00000000`00000005 ffffd000`58061230 00000000`00000000 : nt!WheaReportHwError+0x22d
    ffffd000`58060ea0 fffff802`c8c49a0d : ffffe000`00000010 ffffe000`f08af760 ffffd000`58061048 ffffe000`f08af760 : hal!HalpMcaReportError+0x50
    ffffd000`58060ff0 fffff802`c8c498f8 : ffffe000`f08aeeb0 00000000`00000001 00000000`00000005 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
    ffffd000`58061040 fffff802`c8c49b42 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
    ffffd000`58061080 fffff802`c8c49ccf : ffffe000`f08aeeb0 ffffd000`580612b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
    ffffd000`580610b0 fffff802`c8ddd7bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffffd000`580610e0 fffff802`c8ddd571 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    ffffd000`58061220 00000001`41b0d951 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
    00000000`043ce5f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00000001`41b0d951
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: GenuineIntel
    
    
    IMAGE_NAME:  GenuineIntel
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    
    IMAGE_VERSION:  
    
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
    
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
    
    
    ANALYSIS_SOURCE:  KM
    
    
    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_mae
    
    
    FAILURE_ID_HASH:  {7c95de0c-286c-8226-45c2-422b4de101d6}
    
    
    Followup: MachineOwner
    ---------
    
    
    5: kd> !errrec ffffe000f499d028
    ===============================================================================
    Common Platform Error Record @ ffffe000f499d028
    -------------------------------------------------------------------------------
    Record Id     : 01d07e21ec41e1c2
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 4/24/2015 1:14:17 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000f499d0a8
    Section       @ ffffe000f499d180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000005
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000f499d0f0
    Section       @ ffffe000f499d240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000005
    CPU Id        : c3 06 03 00 00 08 10 05 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe000f499d240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000f499d138
    Section       @ ffffe000f499d2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 5 Bank 4)
      Status      : 0xba00000058000402
    Code:
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000bbdc3028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000058000402, Low order 32-bits of the MCi_STATUS value.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    PROCESS_NAME:  prime95.exe
    
    
    CURRENT_IRQL:  f
    
    
    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
    
    
    STACK_TEXT:  
    ffffd001`dd456df8 fffff803`bebdb213 : 00000000`00000124 00000000`00000000 ffffe000`bbdc3028 00000000`ba000000 : nt!KeBugCheckEx
    ffffd001`dd456e00 fffff803`be5d5f2d : 00000000`00000001 ffffe000`b7cae5f0 ffffe000`b7cae5f0 ffffe000`bbdc3028 : hal!HalBugCheckSystem+0xcf
    ffffd001`dd456e40 fffff803`bebdb6a0 : 00000000`00000728 00000000`00000004 ffffd001`dd457230 00000000`00000000 : nt!WheaReportHwError+0x22d
    ffffd001`dd456ea0 fffff803`bebdba0d : ffffe000`00000010 ffffe000`b7cae5f0 ffffd001`dd457048 ffffe000`b7cae5f0 : hal!HalpMcaReportError+0x50
    ffffd001`dd456ff0 fffff803`bebdb8f8 : ffffe000`b7cade00 00000000`00000001 00000000`00000004 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
    ffffd001`dd457040 fffff803`bebdbb42 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
    ffffd001`dd457080 fffff803`bebdbccf : ffffe000`b7cade00 ffffd001`dd4572b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
    ffffd001`dd4570b0 fffff803`be56b7bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffffd001`dd4570e0 fffff803`be56b571 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    ffffd001`dd457220 00000001`41b73850 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
    00000000`043de620 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00000001`41b73850
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: GenuineIntel
    
    
    IMAGE_NAME:  GenuineIntel
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    
    IMAGE_VERSION:  
    
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
    
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
    
    
    ANALYSIS_SOURCE:  KM
    
    
    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_mae
    
    
    FAILURE_ID_HASH:  {7c95de0c-286c-8226-45c2-422b4de101d6}
    
    
    Followup: MachineOwner
    ---------
    
    
    4: kd> !errrec ffffe000bbdc3028
    ===============================================================================
    Common Platform Error Record @ ffffe000bbdc3028
    -------------------------------------------------------------------------------
    Record Id     : 01d07e197e004987
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 4/23/2015 23:19:44 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000bbdc30a8
    Section       @ ffffe000bbdc3180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000004
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000bbdc30f0
    Section       @ ffffe000bbdc3240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000004
    CPU Id        : c3 06 03 00 00 08 10 04 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe000bbdc3240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000bbdc3138
    Section       @ ffffe000bbdc32c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 4 Bank 4)
      Status      : 0xba00000058000402
    As you can see errors are happening on random processor cores, 2 of which caused by Mersenne Prime "torture" tests

    Before we continue you need to provide missing input.
      My System SpecsSystem Spec

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