Windows 8 and 8.1 Forums


Random BSOD on Brand New Computer Killng Me

  1. #11


    LA
    Posts : 18
    Windows 8.1 64-bit


    My computer goes into Sleep mode just fine, whether done manually or by the sleep time, always has. The issue is the when I wake the computer (jiggle the mouse) I sometimes soon after get a BSOD and/or the Event Log shows Errors with the time exactly matching the "wake" time. When I disable Sleep I do not get BSODs or errors in the Event Log.

    So far with the graphics card removed the computer has not generated any errors or BSODs upon waking. I think this points to a problem with the graphics card driver. I have the most recent driver. My thoughts are to try earlier driver versions. I don't know what else to do if I want to use the Windows Sleep feature.

    Attached is the energy report however, I don't think it will reveal anything related to why the computer has problems waking with the graphic card/driver installed.

      My System SpecsSystem Spec

  2. #12


    Posts : 356
    Windows 8.1 Enterprise


    Following is just a speculation and does not need to true,

    Nvidia GTX 960 uses PCI Express 3

    And energy-report reports an error:
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
    Not sure sure if the above error has to do anything with Nvidia card and drawing any conclusion without testing various drivers.
    Preventing PC to go into sleep mode to see if that makes any change over some time is what I would do with latest Nvidia driver installed ( assuming driver is not guilty, because it was not caught in dumps )

    Nvidia is a nice piece of hardware and I would not give up from testing just to ensure that driver is OK.
      My System SpecsSystem Spec

  3. #13


    Posts : 356
    Windows 8.1 Enterprise


    Your BIOS seems to out of date, please keep in mind that failed BIOS update may result in machine being unusable.
    So follow instructions, download manual and before all ensure you type correct model number into following website:

    Hopefully an update could solve this:
    GIGABYTE - Support
      My System SpecsSystem Spec

  4. #14


    LA
    Posts : 18
    Windows 8.1 64-bit

    May Have Isolated the Problem to NVidia Graphics Card


    I see.

    I did physically remove the graphics card and the Windows Sleep feature was present and is working. To recap the current state, my rig is running with Sleep enabled and without a graphics card installed. In this configuration it as of this moment not having any issues when waking up from Sleep, ie. no BSODs or Errors in the Event Log

    Per you request I am including the energy report.

    Please let me know if what I am reporting makes sense and is complete.

    Best,
      My System SpecsSystem Spec

  5. #15


    LA
    Posts : 18
    Windows 8.1 64-bit


    Oops, sorry for my duplicate post. I didn't realize there was a page-2 here,
      My System SpecsSystem Spec

  6. #16


    LA
    Posts : 18
    Windows 8.1 64-bit


    I have run the rig for 1 week with Sleep disabled and there were zero (0) BSODs or Error in the Event Log.
    I'm not sure what I'm reading with
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
    Does that point to the graphics card, and/or driver?

    I can update my Bios. I'm not sure how but I will read up on it. There is a new NVidia driver as of 4/13/15. I was running the one dated 347.88 dated March 17, 2015

    I'm running Bios F7 and there is an F8 but F8 says you can't go back once you install it. That's scary.

    I do really appreciate your effort. I'd be stuck without your help
      My System SpecsSystem Spec

  7. #17


    Posts : 356
    Windows 8.1 Enterprise


    Both reports look the same so obviously these errors have nothing to do with Nvidia.
    And since you said BSOD's are gone on wake up, what I would to is to wait a day or 2 to see if this is not false positive, and then put the card back and test different drivers.

    There is always a chance to find a beta drivers on Nvidia website
    At this moment I'm out of ideas without new dumps.


    Edit:
    Yes download this one, it's probably beta driver and it could work
    Last edited by Addictive Gamer; 30 Apr 2015 at 16:53. Reason: edit
      My System SpecsSystem Spec

  8. #18


    LA
    Posts : 18
    Windows 8.1 64-bit


    I removed the NVidia card and removed all associated drivers. Sleep is an option and the computer goes into Sleep just fine as it always did. However, even with the card removed I continue to get occasional BSODs.

    What now?
      My System SpecsSystem Spec

  9. #19


    Posts : 356
    Windows 8.1 Enterprise


    Hi,
    In your first post you said that manufacturer replaced most of the hardware and problem still persist, and that you run no additional software except Windows itself and drivers on your PC.
    You also said you get new BSOD's, ( paste them all here, including system info )

    Therefore we have 2 options:
    1. enabling driver verifier against manufacturers drivers.
    2. booting into safe mode and observing system behavior for a while.

    Note: In worst case scenario driver verifier might prevent you from booting into system, so system restore point is recommended.
    Creating bootable USB stick or DVD installation media.
      My System SpecsSystem Spec

  10. #20


    LA
    Posts : 18
    Windows 8.1 64-bit


    I'm back

    To answer the above question, yes I was able to Sleep the computer after removal of the NVidia graphics card. However and unfortunately I still occasionally get BSODs. I also notice errors in the Event Log at the exact time when returning from Sleep. It seems that the computer is not happy about Sleep mode. When I disable Sleep the Event Log is free of Errors and no BSODs.

    Not exactly sure where that leaves me. Can this somehow be BIOS related as in there are setting that need to be changed?

    Thanks
      My System SpecsSystem Spec

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