Windows 8 and 8.1 Forums

BSOD Bad Pool Caller HP 1000 notebook

  1. #1

    Posts : 1
    Windows 8

    BSOD Bad Pool Caller HP 1000 notebook

    Hi, I get the bad pool caller error every time i open something like youtube. Sorry for the lack of information but thats all i know.

    Attachment 60639

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Vallras & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc. I checked the Pool using !pool but did not find anything. Let's see if our beloved stack finds something -
    3: kd> knL
     # Child-SP          RetAddr           Call Site
    00 ffffd000`2698d798 fffff802`0dea8ff2 nt!KeBugCheckEx
    01 ffffd000`2698d7a0 fffff801`b03a691f nt!ExAllocatePoolWithTag+0x1102
    02 ffffd000`2698d890 fffff801`b0534824 NETIO!NetioFreeMdl+0x20d7f
    03 ffffd000`2698d8e0 fffff801`b03788c1 tcpip!FlpReturnNetBufferListChain+0x87094
    04 ffffd000`2698d930 fffff801`b06bc792 NETIO!NetioDereferenceNetBufferList+0xc1
    05 ffffd000`2698d9b0 fffff801`b06bd30d fwpkclnt!FwppDereferenceNetioNetBufferList+0x46
    06 ffffd000`2698da00 fffff801`b06bd466 fwpkclnt!FwpsDereferenceNetBufferList0+0x25
    07 ffffd000`2698da30 fffff801`b13503e1 fwpkclnt!FwpsFreeCloneNetBufferList0+0x106
    08 ffffd000`2698da70 ffffe001`ce487880 iSafeNetFilter+0x13e1
    09 ffffd000`2698da78 ffffe001`cecd1730 0xffffe001`ce487880
    0a ffffd000`2698da80 00000000`00000001 0xffffe001`cecd1730
    0b ffffd000`2698da88 00000000`00000008 0x1
    0c ffffd000`2698da90 ffffe001`cecd1730 0x8
    0d ffffd000`2698da98 fffff801`b1354e55 0xffffe001`cecd1730
    0e ffffd000`2698daa0 ffffe001`cecd1730 iSafeNetFilter+0x5e55
    0f ffffd000`2698daa8 ffffe001`ce19add0 0xffffe001`cecd1730
    10 ffffd000`2698dab0 00000000`00000000 0xffffe001`ce19add0
    So, the problem was that the Wireless driver freed a Net Buffer List which in turn freed a pool which was already freed. That caused the Windows to crash the system. The driver highlighted in RED is the YAC (Yet Another Cleaner) Rogueware which is causing the problem. This program is an Adware which is bundled with various other software. I would suggest you to uninstall this software ASAP.

    Follow the below wonderful guide to remove this application -
    How to remove iSafe AntiVirus (Uninstall Instructions)

    Let me know how it goes ^_^

      My System SpecsSystem Spec

BSOD Bad Pool Caller HP 1000 notebook
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