Windows 8 and 8.1 Forums


BSOD while playing GTAV SYSTEM_SERVICE_EXCEPTION

  1. #1


    Posts : 4
    Windows 8.1 Pro 64-Bit

    BSOD while playing GTAV SYSTEM_SERVICE_EXCEPTION


    I've been receiving the SYSTEM_SERVICE_EXCEPTION BSOD while playing GTAV. I suspected that the new beta catalyst drivers (15.4) from AMD were the cause of the issue, so I uninstalled the drivers using the Display Driver Uninstaller program in Safe Mode and reinstalled the 14.12 catalyst drivers. I am still receiving the BSOD after going back to the stable drivers.

    I also had a Canon CanoScan LiDE 70 scanner that technically isn't supported by Windows 8.1, but I had drivers/software working through Windows 7 compatibility mode. I uninstalled the drivers and software, then unplugged the hardware, to see if that was causing the issue, but still have the same problem.

    I used BlueScreenView to determine the crash is caused by driver ntoskrnl.exe 0x0000003b.

    Attached is my .zip created from the DM Log Collector Tool. Any help is appreciated.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Ragnakak & welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes -

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Code:
    4: kd> knL
     # Child-SP          RetAddr           Call Site
    00 ffffd000`25b0f3e8 fffff801`21f5e7e9 nt!KeBugCheckEx
    01 ffffd000`25b0f3f0 fffff801`21f5e0fc nt!KiBugCheckDispatch+0x69
    02 ffffd000`25b0f530 fffff801`21f5a1ed nt!KiSystemServiceHandler+0x7c
    03 ffffd000`25b0f570 fffff801`21ecb0a5 nt!RtlpExecuteHandlerForException+0xd
    04 ffffd000`25b0f5a0 fffff801`21ecf45e nt!RtlDispatchException+0x1a5
    05 ffffd000`25b0fc70 fffff801`21f5e8c2 nt!KiDispatchException+0x646
    06 ffffd000`25b10360 fffff801`21f5cdfe nt!KiExceptionDispatch+0xc2
    07 ffffd000`25b10540 fffff801`21eec7a0 nt!KiGeneralProtectionFault+0xfe
    08 ffffd000`25b106d0 fffff801`21ec47e8 nt!KxWaitForLockOwnerShipWithIrql+0x14
    09 ffffd000`25b10700 fffff801`60d5a379 nt!ExAcquireResourceExclusiveLite+0x218
    0a ffffd000`25b10770 fffff801`60d5a0a3 dxgmms1!VidSchiSubmitCommandPacketToQueue+0x69
    0b ffffd000`25b107e0 fffff801`61098796 dxgmms1!VidSchSubmitCommand+0x333
    0c ffffd000`25b10900 fffff801`6108d8ca dxgkrnl!DXGCONTEXT::SubmitPresent+0x4a6
    0d ffffd000`25b10ec0 fffff801`6108ef70 dxgkrnl!DXGCONTEXT::Present+0xa6a
    0e ffffd000`25b118b0 fffff801`21f5e4b3 dxgkrnl!DxgkPresent+0x3e0
    0f ffffd000`25b11a80 00007ffa`d546173a nt!KiSystemServiceCopyEnd+0x13
    10 00000051`feefe898 00000000`00000000 0x00007ffa`d546173a
    We see that we enter the kernel mode with the second last instruction. Then the DirectX performs some operations which causes the Windows Kernel to acquire an exclusive lock on a resource but since the resource is not available for *exclusive* access, it needs to wait which in turn causes an exception which ultimately leads to the system crash

    Below is a list of 3rd party drivers present on your system -
    Code:
    **************************Sun Apr 19 22:53:10.330 2015 (UTC + 5:30)**************************
    AsUpIO.sys                  Tue Aug  3 08:17:59 2010 (4C57835F)
    Rt630x64.sys                Mon Jul 30 21:33:12 2012 (5016B040)
    AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
    npf.sys                     Fri Mar  1 07:01:24 2013 (513004EC)
    cmudaxp.sys                 Mon Jul 22 06:54:04 2013 (51EC89B4)
    AODDriver2.sys              Tue Feb 11 16:36:52 2014 (52FA044C)
    usbfilter.sys               Mon Feb 17 11:53:43 2014 (5301AAEF)
    rzpmgrk.sys                 Fri Apr 18 01:06:12 2014 (53502D2C)
    mwac.sys                    Wed Jun 18 07:37:00 2014 (53A0F444)
    mbam.sys                    Wed Sep  3 23:20:25 2014 (540754E1)
    amd_sata.sys                Tue Sep 23 12:36:57 2014 (54211C11)
    amd_xata.sys                Tue Sep 23 12:36:59 2014 (54211C13)
    rzpnk.sys                   Sat Oct 18 01:08:10 2014 (54417022)
    amdkmpfd.sys                Tue Oct 28 04:56:38 2014 (544ED4AE)
    AMDACPKSL.SYS               Sun Dec 21 09:08:02 2014 (5496409A)
    AtihdWB6.sys                Sun Dec 21 09:08:19 2014 (549640AB)
    rzendpt.sys                 Tue Dec 30 15:02:47 2014 (54A2713F)
    rzudd.sys                   Tue Dec 30 15:02:50 2014 (54A27142)
    MBAMSwissArmy.sys           Fri Jan  9 08:15:43 2015 (54AF40D7)
    atikmpag.sys                Wed Apr  1 01:39:30 2015 (551AFEFA)
    atikmdag.sys                Wed Apr  1 02:01:21 2015 (551B0419)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sun Apr 19 03:09:36.136 2015 (UTC + 5:30)**************************
    AMDACPKSL.SYS               Sun Jun 22 08:01:43 2014 (53A6400F)
    AtihdWB6.sys                Sun Jun 22 08:02:00 2014 (53A64020)
    atikmpag.sys                Fri Nov 21 07:38:54 2014 (546E9EB6)
    atikmdag.sys                Fri Nov 21 08:00:27 2014 (546EA3C3)
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
    http://www.carrona.org/drivers/driver.php?id=mwac.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

    Kindly remove the ASUS Bloatware (Drivers are highlighted in RED) as they are known to cause problems like system crashes.

    Till the time we are troubleshooting the system, kindly physically detach the Razer devices attached with the system as the Razer drivers are known to cause problems.

    Are you experiencing the problem with only GTA V ? Is this happening with other games as well? Have you monitored your temperatures (If not then, give CoreTemp a try)? Could you tell me the temperatures when you are running GTA V?

    Have you tried the drivers which came with the media disc along with the Graphics card?


    Let me know how it goes ^_^

    -Pranav
    Last edited by blueelvis; 23 Apr 2015 at 14:47. Reason: Forgot adding more information
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1 Pro 64-Bit


    I had to remove the two ASUS drivers manually, which I was able to do without any problems. I uninstalled the razer software and swapped out the keyboard and mouse with an older microsoft mouse and keyboard.

    I played GTA for about two hours when the game froze, went to an all red screen with no text and then the system restarted.

    Core Temp was reporting a temperature of 62c, which seems abnormally high.

    I checked BlueScreenView and it reported atikmdag.sys+56e07 as cause of the crash.

    I'm assuming this is now an overheating issue. I'll check inside my case and components for any blockages.

    edit: I checked inside my case and there are no blockages in any of the case, cpu or gpu fans.
      My System SpecsSystem Spec

  4. #4


    Code:
    4: kd> .trap ffffd000`25b10540
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=ffffd00025b10720
    rdx=0200000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80121eec7a0 rsp=ffffd00025b106d0 rbp=0000000000000001
     r8=ffffd00025b10770  r9=0000000000000000 r10=0000000000000002
    r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up di pl zr na po nc
    nt!KxWaitForLockOwnerShipWithIrql+0x14:
    fffff801`21eec7a0 48890a          mov     qword ptr [rdx],rcx ds:02000000`00000000=????????????????
    
    4: kd> !pte 0200000000000000
                                               VA 0200000000000000
    PXE at FFFFF6FB7DBED000    PPE at FFFFF6FB7DA00000    PDE at FFFFF6FB40000000    PTE at FFFFF68000000000
    contains 04300000305D0867  contains 197000003B0A2867  contains 0000000000000000
    GetUlongFromAddress: unable to read from fffff8012216510c
    pfn 305d0     ---DA--UWEV  pfn 3b0a2     ---DA--UWEV  not valid
    The actual ERESOURCE routine tried to acquire the lock with exclusive access, but was passed a bad pointer, thus the exception.

    Quote Originally Posted by blueelvis View Post
    We see that we enter the kernel mode with the second last instruction. Then the DirectX performs some operations which causes the Windows Kernel to acquire an exclusive lock on a resource but since the resource is not available for *exclusive* access, it needs to wait which in turn causes an exception which ultimately leads to the system crash

    The second function that is displayed in the stack nt!KiSystemServiceCopyEnd indicates the transition to Kernel mode, if that's what you mean.
    It's not that the resource isn't available, it's that it simply hasn't been pointed to in the correct way, by passing a bad pointer, it accessed the wrong memory.
    Given that this is a minidump, we don't know what the actual shared resource is.

    Code:
    4: kd> lmvm atikmdag
    start             end                 module name
    fffff801`618df000 fffff801`62bbe000   atikmdag   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Mar 31 21:31:21 2015 (551B0419)
        CheckSum:         01277AAA
        ImageSize:        012DF000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    I don't know if you've tried a display driver update, but I highly recommend it if you haven't, it's most likely a driver error.
    Given that the error is consistent with trying to acquire a lock, it's almost indefinately bad programming code passing bad pointers.
    As for the red screen, I'm not sure, it could be a bad card, but I've seen display drivers cause all kinds of strange errors.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1 Pro 64-Bit


    Quote Originally Posted by Mysers Briggs View Post
    I don't know if you've tried a display driver update, but I highly recommend it if you haven't, it's most likely a driver error.
    Given that the error is consistent with trying to acquire a lock, it's almost indefinately bad programming code passing bad pointers.
    As for the red screen, I'm not sure, it could be a bad card, but I've seen display drivers cause all kinds of strange errors.
    Right now, I am using the latest beta drivers from AMD (Catalyst 15.4.) The beta drivers came out with performance improvements for GTAV. The latest stable release is 14.12. Should I try to downgrade to the stable driver and see if that helps? Could the temperatures I reported be causing the video card driver crash?
      My System SpecsSystem Spec

  6. #6


    Quote Originally Posted by Ragnakak View Post
    Quote Originally Posted by Mysers Briggs View Post
    I don't know if you've tried a display driver update, but I highly recommend it if you haven't, it's most likely a driver error.
    Given that the error is consistent with trying to acquire a lock, it's almost indefinately bad programming code passing bad pointers.
    As for the red screen, I'm not sure, it could be a bad card, but I've seen display drivers cause all kinds of strange errors.
    Right now, I am using the latest beta drivers from AMD (Catalyst 15.4.) The beta drivers came out with performance improvements for GTAV. The latest stable release is 14.12. Should I try to downgrade to the stable driver and see if that helps? Could the temperatures I reported be causing the video card driver crash?
    That would be your best bet, yes.
    No, it's unlikely, 62C while it is above some people's comfortable level, it is still cool enough for it to function properly with little risk of damage. Some GPUs can be stable up to 100C.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1 Pro 64-Bit


    I went back to the 14.12 Catalyst drivers, started up gtav again and crashed again after about an hour of play. BlueScreenViewer is showing the crash was caused this time by dxgmms1.sys (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED).
      My System SpecsSystem Spec

BSOD while playing GTAV SYSTEM_SERVICE_EXCEPTION
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