Windows 8 and 8.1 Forums


BSOD when connecting USB Mobile Internet Dongle

  1. #1


    Posts : 4
    Windows 8.1

    BSOD when connecting USB Mobile Internet Dongle


    Hi,

    I get a BSOD "Driver power state failure" whenever I connect my Vodafone ZTE K4201I USB Mobile Internet Dongle. I am using a dell Inspiron 15R laptop with Windows 8.1 64 bit. While the dongle does light up, it does not show as 'detected' and the BSOD pops up within a minute or two after connecting. Usually, when it restarts after the BSOD, there is a message that 'no AMD graphics driver is installed'. If I try to update the USB Mobile Broadband driver without the dongle connected (on WiFi) it says that the best driver is installed.

    Also, these days even without connecting the dongle, the laptop takes a long time to boot - there is the starting Dell screen, which then goes blank for a while, then again the Dell screen appears, and only after it the login page (with face recognition / password) appears. In Device manager, the face recognition driver shows as disabled saying that it malfunctioned and has hence been disabled.

    Can anyone help?
    Last edited by Dharamrajan; 23 Apr 2015 at 23:53.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Dharamrajan ^_^,

    I am really sorry for the delayed response . There are not many analysts around and hence the delay. Do you still require help with this problem? If yes, then kindly respond to this thread and I would be notified via email about your reply. I will also try my best to reply within 48 hours.


    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Hi Pranav,

    Yes, it would be really helpful if you could, I have not found any solution. I have tried updating drivers, but nothing works...Just as I connect the dongle, the entire system freezes after a few minutes.

    Also, nowadays Windows takes reaaaaallly long to boot up..I have tried using DriverMax to update my drivers but it is not of much help.
      My System SpecsSystem Spec

  4. #4


    Posts : 1
    windows 8.1


    Can you please reply here blueelvis instead of by email, that way it will help others who have the same issue. I'm having the same problems too, my three dongle was working fine until i plugged in my other mobile device which happens to be vodafone and now everytime i try to connect using my three device my laptop basically crashes, a message pops up saying your PC has ran in to a problem and needs to restart, with another little pop up that reads driver power state failure. Please help me, i have no internet now while i'm out. Sorrry for hijacking your topic but i can't find a solution anywhere.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    Can someone reply...Thanks! Still continuing with the problem!
      My System SpecsSystem Spec

  6. #6


    Posts : 356
    Windows 8.1 Enterprise


    Hi,

    Vodafone USB driver does not work with this version of Windows.
    Vodafone support page doesn't even provide driver but they do has to say following:

    https://www.business.vodafone.com/si...stick_2row.jsp

    This device uses QuickStart. Check your local Vodafone support web site or contact your local customer care team if you have any problems with this product and the QuickStart application.

    Code:
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe001cea238c0, Physical Device Object of the stack
    Arg3: ffffd001c6d6c960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe001c60eb010, The blocked IRP
    
    
    Debugging Details:
    ------------------
    
    
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    
    DRIVER_OBJECT: ffffe001c9f2ce60
    
    
    IMAGE_NAME:  usbccgp.sys
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  53d0f1b3
    
    
    MODULE_NAME: usbccgp
    
    
    FAULTING_MODULE: fffff80110600000 usbccgp
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    BUGCHECK_STR:  0x9F
    
    
    PROCESS_NAME:  System
    
    
    CURRENT_IRQL:  2
    
    
    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
    
    
    DPC_STACK_BASE:  FFFFD001C6D73FB0
    
    
    STACK_TEXT:  
    ffffd001`c6d6c928 fffff803`1be1de3e : 00000000`0000009f 00000000`00000003 ffffe001`cea238c0 ffffd001`c6d6c960 : nt!KeBugCheckEx
    ffffd001`c6d6c930 fffff803`1be1dd5e : ffffe001`ceab6940 00000000`00000001 ffffe001`cf32a3f8 fffff803`1bcc8515 : nt!PopIrpWatchdogBugcheck+0xde
    ffffd001`c6d6c990 fffff803`1bcc9428 : 00000000`00000000 ffffd001`c6d6cae0 00000000`00000001 00000000`00000001 : nt!PopIrpWatchdog+0x32
    ffffd001`c6d6c9e0 fffff803`1bd694ea : ffffd001`c6d43180 ffffd001`c6d43180 ffffd001`c6d4f2c0 ffffe001`c65e5680 : nt!KiRetireDpcList+0x4f8
    ffffd001`c6d6cc60 00000000`00000000 : ffffd001`c6d6d000 ffffd001`c6d67000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    IMAGE_VERSION:  6.3.9600.17238
    
    
    FAILURE_BUCKET_ID:  0x9F_3_IMAGE_usbccgp.sys
    
    
    BUCKET_ID:  0x9F_3_IMAGE_usbccgp.sys
    
    
    ANALYSIS_SOURCE:  KM
    
    
    FAILURE_ID_HASH_STRING:  km:0x9f_3_image_usbccgp.sys
    
    
    FAILURE_ID_HASH:  {2240478d-2a07-44ce-f277-d13120a9d2d6}
    
    
    Followup: MachineOwner
    ---------
    
    
    3: kd> !irp ffffe001c60eb010
    Irp is active with 26 stacks 25 is current (= 0xffffe001c60eb7a0)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 ffffe001ceadd8c0 00000000 fffff8031bd33efc-ffffe001ceab6940 Success Error Cancel pending
               \Driver\usbccgp    nt!PopRequestCompletion
                Args: 00000000 00000001 00000001 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe001ceab6940    
    
    
                Args: 00000000 00000000 00000000 00000000
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1


    Hi,

    Thanks! Maybe I'll just have to throw away this dongle and find one that works
      My System SpecsSystem Spec

BSOD when connecting USB Mobile Internet Dongle
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