Windows 8 and 8.1 Forums


Computer Lock's up when gaming

  1. #1


    Posts : 55
    windows 8.1 pro

    BSOD while playing games


    Anytime i play a game like Grand Theft auto 5 , titanfall, ETC pc will 100% lock up where i have to hold the power button to restart or it will stay like that

    i included BSOD logs and a few other logs in the .ZIP file any help will be awesome.

    Thanks
    Last edited by rickyfk; 17 Apr 2015 at 05:28. Reason: Spelling, Names,added a few things

      My System SpecsSystem Spec

  2. #2


    Ft. Myers
    Posts : 104
    Windows 10 v.10049


    Hi Rick, the good news is all of your BSODs point to one culprit, the bad news is your CPU is likely going bad, probably the L2 Cache.

    Code:
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    PRIMARY_PROBLEM_CLASS:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache
    Code:
    9: kd> !errrec ffffe000acef3028
    ===============================================================================
    Common Platform Error Record @ ffffe000acef3028
    -------------------------------------------------------------------------------
    Record Id     : 01d07785ab0647f5
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 4/15/2015 16:41:13 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000acef30a8
    Section       @ ffffe000acef3180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 2
    CPU Version   : 0x00000000000306e4
    Processor ID  : 0x0000000000000009
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000acef30f0
    Section       @ ffffe000acef3240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000009
    CPU Id        : e4 06 03 00 00 08 20 09 - bf e3 be 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffe000acef3240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000acef3138
    Section       @ ffffe000acef32c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 9 Bank 20)
      Status      : 0xbe200000000b110a
      Address     : 0x0000000237664940
      Misc.       : 0xdcfe285088800086
    There are only a few things to rule out before we point all the blame on your CPU

    1. Ensure you are not overclocking in any way until we have a stable system. Check the inside of the PC and make sure you have proper airflow. Clean the inside out with a can of air or low powered vacuum to remove any built up dust. Monitor temperatures

    2. Restore your BIOS settings to default
    Note: This is not your PC but the instructions are similar to load BIOS defaults.
    How to Reset the System Setup (BIOS) back to Default on the Alienware X51 | Dell US

    I would consider removing Norton and enabling Windows Defender

    Use Revo to uninstall Norton
    Completely Uninstall Programs And More With Revo Uninstaller

    Enable Windows Defender
    Windows Defender - Turn On or Off in Windows 8

    With nearly all of your crash dumps pointing to the same problem, if the above doesn't work, I would replace the CPU
      My System SpecsSystem Spec

  3. #3


    Posts : 55
    windows 8.1 pro


    Thanks for replay I'm not Overclocking when i get home i will reset bios , remove nortons and try windows defender and see if that help's and my system is clean. i made sure befor posting here.
      My System SpecsSystem Spec

  4. #4


    Posts : 55
    windows 8.1 pro


    I have done eveything and when i get time tomorrow i will replay back ...

    side note i called dell as i have warranty still they keep saying " software issus "
    when we both know its hardware as i even goggled the info befor posting here
    but if this what you posted doesnt help i will amuse them.
    and reinstall OS and let them, install the drivers adn then tell them it crash's again.
      My System SpecsSystem Spec

  5. #5


    Posts : 55
    windows 8.1 pro


    Crashed again and did eveything i'm going to go the roue of contacting dell and let them "walk" me throu installing windows again yay for a 2ed ssd. and then let them update drivers and onces it crash's again.. they will know its hardware and not software like they are saying my windows is mestup..


    Crashed when on desktop this time .. im going to do what dell says just for them to send a new CPU!!! but if it happens after windows reinstall i will post again on Monday Afternoon
    Last edited by rickyfk; 18 Apr 2015 at 05:52.
      My System SpecsSystem Spec

  6. #6


    Ft. Myers
    Posts : 104
    Windows 10 v.10049


    Can you upload the dump file? It sucks that you have to go through their tech support..
      My System SpecsSystem Spec

  7. #7


    Posts : 55
    windows 8.1 pro


    Quote Originally Posted by Gator View Post
    Can you upload the dump file? It sucks that you have to go through their tech support..
    sure let me upload the new one i will edit this post[





    there is all of them and today's Thanks
      My System SpecsSystem Spec

  8. #8


    Ft. Myers
    Posts : 104
    Windows 10 v.10049


    Same BSOD, once again.


    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, ffffe001ca777028, be200000, b110a}
    
    Probably caused by : GenuineIntel
    
    Followup: Processing initial command '!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;!thread'
    MachineOwner
    ---------
    
    8: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;!thread
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001ca777028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000000b110a, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    SYSTEM_SKU:  Aurora-R4
    
    SYSTEM_VERSION:  00
    
    BIOS_DATE:  11/26/2013
    
    BASEBOARD_PRODUCT:  0FPV4P
    
    BASEBOARD_VERSION:  A00
    
    BUGCHECK_P1: 0
    
    BUGCHECK_P2: ffffe001ca777028
    
    BUGCHECK_P3: be200000
    
    BUGCHECK_P4: b110a
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CPU_COUNT: c
    
    CPU_MHZ: d48
    
    CPU_VENDOR:  GenuineIntel
    
    CPU_FAMILY: 6
    
    CPU_MODEL: 3e
    
    CPU_STEPPING: 4
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  Skype.exe
    
    CURRENT_IRQL:  f
    
    ANALYSIS_VERSION: 10.0.10041.3 amd64fre
    There are very few software issues that can cause this error. If you have any driver/bios utilities installed, remove them. Other than that and resetting the BIOS which you've done, this is going to be a CPU or system board failure. I would demand both to be replaced.

    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001ca777138
    Section       @ ffffe001ca7772c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 8 Bank 20)
      Status      : 0xbe200000000b110a
      Address     : 0x00000002573c1600
      Misc.       : 0xe0fe285088800086
      My System SpecsSystem Spec

  9. #9


    Posts : 55
    windows 8.1 pro


    I will monday when they call i will tell them i took it to a comp place adn they said its CPU/mobo

    Quote Originally Posted by Gator View Post
    Same BSOD, once again.


    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, ffffe001ca777028, be200000, b110a}
    
    Probably caused by : GenuineIntel
    
    Followup: Processing initial command '!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;!thread'
    MachineOwner
    ---------
    
    8: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;!thread
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001ca777028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000000b110a, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    SYSTEM_SKU:  Aurora-R4
    
    SYSTEM_VERSION:  00
    
    BIOS_DATE:  11/26/2013
    
    BASEBOARD_PRODUCT:  0FPV4P
    
    BASEBOARD_VERSION:  A00
    
    BUGCHECK_P1: 0
    
    BUGCHECK_P2: ffffe001ca777028
    
    BUGCHECK_P3: be200000
    
    BUGCHECK_P4: b110a
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CPU_COUNT: c
    
    CPU_MHZ: d48
    
    CPU_VENDOR:  GenuineIntel
    
    CPU_FAMILY: 6
    
    CPU_MODEL: 3e
    
    CPU_STEPPING: 4
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  Skype.exe
    
    CURRENT_IRQL:  f
    
    ANALYSIS_VERSION: 10.0.10041.3 amd64fre
    There are very few software issues that can cause this error. If you have any driver/bios utilities installed, remove them. Other than that and resetting the BIOS which you've done, this is going to be a CPU or system board failure. I would demand both to be replaced.

    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001ca777138
    Section       @ ffffe001ca7772c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 8 Bank 20)
      Status      : 0xbe200000000b110a
      Address     : 0x00000002573c1600
      Misc.       : 0xe0fe285088800086
      My System SpecsSystem Spec

  10. #10


    Posts : 55
    windows 8.1 pro


    Will report back Monday if i have any other issu and i read the DMP log and its different i will post here or inbox you have a good rest of the weekend


    Quote Originally Posted by Gator View Post
    Same BSOD, once again.


    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, ffffe001ca777028, be200000, b110a}
    
    Probably caused by : GenuineIntel
    
    Followup: Processing initial command '!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;!thread'
    MachineOwner
    ---------
    
    8: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;!thread
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001ca777028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000000b110a, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    SYSTEM_SKU:  Aurora-R4
    
    SYSTEM_VERSION:  00
    
    BIOS_DATE:  11/26/2013
    
    BASEBOARD_PRODUCT:  0FPV4P
    
    BASEBOARD_VERSION:  A00
    
    BUGCHECK_P1: 0
    
    BUGCHECK_P2: ffffe001ca777028
    
    BUGCHECK_P3: be200000
    
    BUGCHECK_P4: b110a
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CPU_COUNT: c
    
    CPU_MHZ: d48
    
    CPU_VENDOR:  GenuineIntel
    
    CPU_FAMILY: 6
    
    CPU_MODEL: 3e
    
    CPU_STEPPING: 4
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  Skype.exe
    
    CURRENT_IRQL:  f
    
    ANALYSIS_VERSION: 10.0.10041.3 amd64fre
    There are very few software issues that can cause this error. If you have any driver/bios utilities installed, remove them. Other than that and resetting the BIOS which you've done, this is going to be a CPU or system board failure. I would demand both to be replaced.

    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001ca777138
    Section       @ ffffe001ca7772c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 8 Bank 20)
      Status      : 0xbe200000000b110a
      Address     : 0x00000002573c1600
      Misc.       : 0xe0fe285088800086
      My System SpecsSystem Spec

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Computer Lock's up when gaming
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