Windows 8 and 8.1 Forums


Computer Lock's up when gaming

  1. #11


    Ft. Myers
    Posts : 104
    Windows 10 v.10049


    OK Im interested in what they have to say. I doubt seriously that a consistent BSOD pointing to a specific cause every time is going to be a software issue. The dumps would display at least some randomness and throw up a false flag here or there.

      My System SpecsSystem Spec

  2. #12


    Posts : 55
    windows 8.1 pro


    heck i will try to get a call audio recording and i iwll have to edit some stuff like names / etc but i can post or pm it to you. i will know more monday sometime

    Quote Originally Posted by Gator View Post
    OK Im interested in what they have to say. I doubt seriously that a consistent BSOD pointing to a specific cause every time is going to be a software issue. The dumps would display at least some randomness and throw up a false flag here or there.
      My System SpecsSystem Spec

  3. #13


    Ft. Myers
    Posts : 104
    Windows 10 v.10049


    No thats ok you don't have to do all that just the direction they try to take this and how long they want to act like its not a hardware problem.
      My System SpecsSystem Spec

  4. #14


    Posts : 55
    windows 8.1 pro


    knowing dell a long time they used to be good but next time i get a new pc . well i will custum build or go with someone eles for gaming system's
      My System SpecsSystem Spec

  5. #15


    Posts : 55
    windows 8.1 pro


    called them.. they made me change something in bios and they person as a ton helpful and for me to stresh test my system to try to make it crash. if it does they will send a tech next day and give me a new mobo/ cpu and hhd and ram even new cpu water pump witch i know its fine

    Quote Originally Posted by Gator View Post
    No thats ok you don't have to do all that just the direction they try to take this and how long they want to act like its not a hardware problem.
      My System SpecsSystem Spec

  6. #16


    Ft. Myers
    Posts : 104
    Windows 10 v.10049


    Thats good, lets hope for the best.

    A BIOS setting can do that but we reset it to default so technically that shouldn't matter. We shall see.
      My System SpecsSystem Spec

  7. #17


    Posts : 55
    windows 8.1 pro


    doesnt matter it just crashed again so off to email them back


    Quote Originally Posted by Gator View Post
    Thats good, lets hope for the best.

    A BIOS setting can do that but we reset it to default so technically that shouldn't matter. We shall see.
      My System SpecsSystem Spec

  8. #18


    Posts : 55
    windows 8.1 pro


    Don’t worry I’m going to talk to my supervisor, I need to request the authorization from him, and after that I’ll place the dispatch for you
    Regards,

    so yay its getting there why does this seem to easy...



    Quote Originally Posted by Gator View Post
    Thats good, lets hope for the best.

    A BIOS setting can do that but we reset it to default so technically that shouldn't matter. We shall see.
      My System SpecsSystem Spec

  9. #19


    Posts : 55
    windows 8.1 pro


    yay a big update


    Thank you for your recent contact!

    As we have already discussed, it has been determined that we will set up an onsite technician visit to repair your system.

    Here are all of the details that you should know in order to make this process as smooth as possible.

    1. The part(s) will ship directly to the Onsite technician within the next 2 business days depending on the location coverage and as long as the part(s) are in stock.

    2. Once the parts have been picked up by the Onsite technician, he will call you to arrange a time for the service to take place. Please note that the Onsite technician will only be able to work on the system during business days from 8am to 5pm.

    3. Additionally, the Onsite technician will need a space in which to work on the PC.
    (Example: a well-lit, flat surface with a towel or similar to protect the system from scratches.)

    4. Once the repairs are completed, the technician will return the defective and/or unused parts back to Dell.

    If you would like to check the service call status, please visit our online status tool:



    Here is the information required for you to check on the service:
    Dispatch Number:

    Need any additional assistance? Reply to this and the Alienware Resolution department will contact you as soon as possible.

    Thank you for choosing Alienware Support.



    Quote Originally Posted by Gator View Post
    Thats good, lets hope for the best. \
    A BIOS setting can do that but we reset it to default so technically that shouldn't matter. We shall see.
      My System SpecsSystem Spec

  10. #20


    Ft. Myers
    Posts : 104
    Windows 10 v.10049


    Thats pretty good service if you ask me. Hope it all works out for you.
      My System SpecsSystem Spec

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Computer Lock's up when gaming
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