Windows 8 and 8.1 Forums

Assorted BSODs

  1. #1


    Posts : 67
    Windows 8.1

    Assorted BSODs


    Let me begin by apologizing because I suspect I'm not supplying enough information to be awfully helpful to you. I assure you that I will gather more info if you tell me what you need and how to get it.

    I've read the rules about BSOD posts and have run the dm_log_collector twice. Both times, it looked as if it was working fine but both times, the end result is an empty zip file. I have no idea why. I've also updated my system specs as best I can but I suspect I haven't supplied enough detail. I *think* many of the questions are irrelevant since I am using a laptop but I will supply details of exactly what cooling fans I have or the motherboard model (etc. etc.) if you can tell me how to find them. I've been in IT a long time, including mainframe, but I've never been very good with hardware issues; I'm a software guy (database and application programming). I certainly understand why the details of various components can be helpful to you and will happily get them for you if I can but I really don't know where to look for that information.

    I currently have 32 minidumps in C:\Windows\Minidumps. They are a mix of two main types: KERNEL_DATA_INPAGE_ERROR (sometimes with a module name like VOLMGRX.SYS or SPACEPORT.SYS and sometimes with no module name) and CRITICAL_PROCESS_DIED. My BSODs usually have a "" at the top but sometimes not; when the "" is present, I do not get a Hex code. On the rare occasion when I don't get the "", there is a hex code. I believe that hex code was always either 0xC00000135 or 0xC00000185. I have no idea how to read the minidumps - Windows won't let me open them in WordPad - but I did write down the hex codes and the KERNEL_DATA_INPAGE_ERROR/CRITICAL_PROCESS_DIED when they happened. I also got a Windows Boot Manager error this morning when rebooting from one of my BSODs but the details disappeared as I started to write down the details; it seemed to reboot itself automatically after displaying the information for a minute or so. All I caught was that the file in error was in a path that started with EFI.

    The computer is working reasonably well for the moment but it could crash at any time so I'm doing this first before I get back to what I really need to be doing.

    A few basics before I forget. This laptop has worked fine since I got it just over 2 years ago. However, I have tripped over the power cord several times and it may have caused some damage in that corner of the laptop: that may be the ultimate cause of my problems. The BSODs started a few weeks back and are getting more frequent; sometimes I BSOD while rebooting from the last BSOD.

    I really do not know what is failing or what I can do about it. I'd appreciate any help you can give me in diagnosing and resolving this problem.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Please zip the dump files up and post the zipped file here. Make sure you have enough free space available and all available Windows Updates installed.
    Open msinfo32.nfo and save it. Attach it within the requested zip file.
      My System SpecsSystem Spec

  3. #3


    Posts : 67
    Windows 8.1


    The zip files are EMPTY. The entire file is just 22 bytes, which I assume is overhead for the zip file. Is that going to be any use to anyone?

    Shouldn't we be trying to figure out why the zip file might be empty and then sort that out so that you have a meaningful zip file to aid the diagnosis?
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    No, you got me wrong. I want you to go to your minidump folder and copy its contents onto the desktop and then zip up those files (manually, not by using tools) and upload them. I know that tool sometimes doesn't work properly.
    Do you have enough free space?
      My System SpecsSystem Spec

  5. #5


    Posts : 67
    Windows 8.1


    Thanks for the clarification!

    I tried what you suggested but the files won't zip up. I got a message that said something about "file permissions wrong or file empty". Just for the heck of it, I tried creating a zip file of some other documents I had in a folder and that worked fine so clearly the basic zipping mechanism works: it just doesn't like zipping minidumps.

    I put them in a library and then tried to view an individual minidump but it said I didn't have permission to read my own file on my own computer so I expect it won't let you read it either if I upload it.

    What else can I try?
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    That happened before. Please edit your permissions to be able to do that. Minidumps are necessary to carry out analysis of the problem and hopefully fix it.
      My System SpecsSystem Spec

  7. #7


    Posts : 67
    Windows 8.1


    I'm more than happy to do what you ask but I'm darned if I know how to do it. As far as I can tell, the entire Minidump folder gives all authority, including READ, WRITE, Full Control, Modify and List folder contents to me, SYSTEM, and Administrators. The only thing NOT checked is "special authority", whatever that does.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    That's fine, but is your Username listed? If it's not, please give it permission.
      My System SpecsSystem Spec

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