Windows 8 and 8.1 Forums

Random Freezes, minidump via verifier

  1. #1

    Posts : 1
    windows 8

    Random Freezes, minidump via verifier

    Hi guys,

    I've had this PC since the end of 2008. Every so often the system would hang, sometimes with months between (my computer is on every day). Lately it's been happening very, very frequently. I'm on my 3rd windows re-install. SSD is new and so is the video card.

    I've never been able to get a minidump, even with verifier. After the last re-install of windows I was finally able to get a minidump.

    WhoCrashed seems to think usbport.sys is the culprit. BluescreenView thinks it's BasicDisplay.sys.

    Note (if it makes a difference): I moved some mouse and keyboard wireless recievers to different ports in the back, and I've disconnected the battery backup usb from the computer (when I got the minidump they were all connected). Since I've disconnected the battery I haven't had a freeze, but then again it hasn't been that long.

    Sorry for rambling, but I'm at my whit's end with this. Thanks!

    In addition the zip attached, here is the output from OSR:

    Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (
    Online Crash Dump Analysis Service
    See for more information
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.17251.amd64fre.win8_gdr.150128-1514
    Machine Name:
    Kernel base = 0xfffff800`bb479000 PsLoadedModuleList = 0xfffff800`bb744b00
    Debug session time: Mon Apr 13 23:24:48.398 2015 (UTC - 4:00)
    System Uptime: 0 days 0:16:16.177
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Memory was referenced after it was freed.
    This cannot be protected by try-except.
    When possible, the guilty driver's name (Unicode string) is printed on
    the bugcheck screen and saved in KiBugCheckDriver.
    Arg1: fffff9800a862fdc, memory referenced
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg3: fffff88006475f51, if non-zero, the address which referenced memory.
    Arg4: 0000000000000000, (reserved)
    Debugging Details:
    Could not read faulting driver name
    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800bb7d0168
    GetUlongFromAddress: unable to read from fffff800bb7d01f8
    Unable to get PFN database address fffff800bb7d0170
    fffff880`06475f51 448b411c        mov     r8d,dword ptr [rcx+1Ch]
    PROCESS_NAME:  System
    TRAP_FRAME:  fffff88002de12d0 -- (.trap 0xfffff88002de12d0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000240016 rbx=0000000000000000 rcx=fffff9800a862fc0
    rdx=fffff9800abf6fc0 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88006475f51 rsp=fffff88002de1468 rbp=0000000000000016
     r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
    r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    fffff880`06475f51 448b411c        mov     r8d,dword ptr [rcx+1Ch] ds:fffff980`0a862fdc=????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff800bb593ea1 to fffff800bb4d3440
    fffff880`02de10e8 fffff800`bb593ea1 : 00000000`00000050 fffff980`0a862fdc 00000000`00000000 fffff880`02de12d0 : nt!KeBugCheckEx
    fffff880`02de10f0 fffff800`bb50dadb : 00000000`00000000 fffff980`0a862fdc fffffa80`09f45980 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x32b2b
    fffff880`02de1190 fffff800`bb4d0eee : 00000000`00000000 fffff980`0abf6fc0 fffff800`bb718400 fffff880`02de12d0 : nt!MmAccessFault+0x55b
    fffff880`02de12d0 fffff880`06475f51 : fffff880`064750d7 00000000`70627375 fffff880`01125665 00000000`00000280 : nt!KiPageFault+0x16e
    fffff880`02de1468 fffff880`064750d7 : 00000000`70627375 fffff880`01125665 00000000`00000280 00000000`000000f0 : USBPORT!OK_to_insert+0x11
    fffff880`02de1470 fffff880`0647702d : 00000000`00000010 fffff980`13ddcf10 fffff880`02de1540 fffff980`0aa24970 : USBPORT!Deallocate_endpoint_budget+0x1cf
    fffff880`02de1500 fffff880`064854af : 00000000`0000001e fffff980`0aa24970 fffff980`0b82adf0 fffffa80`0dac61a0 : USBPORT!USBPORT_FreeBandwidthUSB20+0xf1
    fffff880`02de1540 fffff880`064689c9 : fffffa80`0dac6050 fffff980`0aa24970 00000000`00000000 00000000`00000001 : USBPORT!MPx_FreeBandwidth+0x1318f
    fffff880`02de1580 fffff880`0646977e : 00000000`00000000 fffff980`0ad6afc8 fffff980`0aa24970 fffffa80`0dac6050 : USBPORT!USBPORT_CloseEndpoint+0xd9
    fffff880`02de15c0 fffff880`06482ea8 : 00000000`00000000 fffff980`0adcafb0 fffff980`0adcafa0 00000000`00000001 : USBPORT!USBPORT_ClosePipe+0x15e
    fffff880`02de1610 fffff880`0647ebc4 : fffff980`0b82adf0 00000000`00000000 fffffa80`0dac6050 00000000`00000001 : USBPORT!USBPORT_InternalCloseConfiguration+0x15c
    fffff880`02de1650 fffff880`06477de1 : fffff980`0bc2efb0 fffff980`0b82adf0 00000000`00000001 00000000`00000001 : USBPORT!USBPORT_NeoRemoveDevice+0xd0
    fffff880`02de1690 fffff880`0571e4d2 : fffff980`0b82adf0 fffffa80`0ddab020 fffff880`056e8701 fffff880`0570592a : USBPORT!USBPORTBUSIF_RemoveUsbDevice+0x5d
    fffff880`02de16d0 fffff880`05748405 : fffffa80`0ddaa050 fffffa80`0ddab020 fffffa80`0ddaa918 fffffa80`77485353 : usbhub!Usbh_HubRemoveUsbDevice+0x2a
    fffff880`02de1700 fffff880`0571cda0 : fffffa80`32506c75 00000000`00000001 fffffa80`0dd981a8 fffffa80`0ddaa050 : usbhub!UsbhUnlinkPdoDeviceHandle+0x5fd05
    fffff880`02de1750 fffff880`0573b10a : fffffa80`0ddaa050 00000000`00000018 fffffa80`0ddaaa78 fffffa80`10b18e90 : usbhub!UsbhDeregisterPdo+0x190
    fffff880`02de17b0 fffff880`0571b036 : fffffa80`0ddaa050 fffffa80`0ddaaa78 00000000`76525366 00000000`7250444f : usbhub!Usbh_Disconnect_PdoEvent+0x29cca
    fffff880`02de17f0 fffff880`0573866a : fffffa80`0ddaa050 fffff800`bb4afc00 fffffa80`0ddaaa78 fffffa80`0ddaf3c0 : usbhub!Usbh_PCE_BusDisconnect_Action+0x1a2
    fffff880`02de1840 fffff880`056f5817 : 00000000`ffffffff fffffa80`0ddaa050 00000000`50447170 00000000`00000001 : usbhub!UsbhDispatch_PortChangeQueueEventEx+0x3a3fa
    fffff880`02de18a0 fffff880`0571c0b7 : fffffa80`0ddafa00 00000000`3e447067 fffff880`05757110 fffff800`bb4bb2f8 : usbhub!UsbhDispatch_PortChangeQueueNullEvent+0x27
    fffff880`02de1900 fffff880`057183ae : 00000000`00000004 fffffa80`0ddaaa78 00000000`00000000 fffff880`00000000 : usbhub!UsbhPCE_BusDisconnect+0x93
    fffff880`02de1940 fffff880`05734f67 : fffffa80`0ddaa050 00000000`00000000 00000000`00000004 00000000`00000000 : usbhub!UsbhBusDisconnect_Action+0x66
    fffff880`02de1980 fffff880`056f5a60 : fffffa80`53507362 00000000`00000004 fffffa80`0ddaa050 fffff980`2518cfd0 : usbhub!Usbh_BS_BusPause+0x3d007
    fffff880`02de1a40 fffff880`05717fda : 00000000`2d2d7362 fffffa80`0ddaaa78 00000001`05060000 fffff880`02de1af8 : usbhub!UsbhDispatch_BusEvent+0x1d0
    fffff880`02de1ae0 fffff880`05720364 : 00000000`00000000 fffffa80`0ddaa1a0 fffffa80`0ddaaa78 fffffa80`0ddaa1a0 : usbhub!UsbhSyncBusDisconnect+0x42
    fffff880`02de1b20 fffff880`057207f0 : 00000000`00000000 00000000`55517372 00000000`00000014 00000000`00000003 : usbhub!UsbhHardReset_Action+0xe0
    fffff880`02de1bb0 fffff880`05741f88 : fffffa80`0ddaa050 00000000`00000004 fffffa80`0ddaaa78 fffffa80`0ddaa1a0 : usbhub!Usbh_HRS_Queued+0x124
    fffff880`02de1bf0 fffff800`bb521367 : fffff980`2d2d7372 fffffa80`0ddaa050 fffff800`bb4dcde4 00000001`65cb1700 : usbhub!UsbhDispatch_HardResetEvent+0x5bc68
    fffff880`02de1c50 fffff800`bb510a21 : fffff800`bb6fe190 fffffa80`09f45980 fffff800`bb521308 fffff980`0aa60f00 : nt!IopProcessWorkItem+0x5f
    fffff880`02de1cc0 fffff800`bb4a5f71 : 00000000`00000000 00000000`00000080 fffff800`bb5108e0 fffffa80`09f45980 : nt!ExpWorkerThread+0x142
    fffff880`02de1d50 fffff800`bb55a326 : fffff880`01a5d180 fffffa80`09f45980 fffff880`01a68f40 fffffa80`09f2e940 : nt!PspSystemThreadStartup+0x59
    fffff880`02de1da0 00000000`00000000 : fffff880`02de2000 fffff880`02ddc000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    fffff880`06475f51 448b411c        mov     r8d,dword ptr [rcx+1Ch]
    SYMBOL_NAME:  USBPORT!OK_to_insert+11
    FOLLOWUP_NAME:  MachineOwner
    FAILURE_BUCKET_ID:  X64_0xD5_VRF_USBPORT!OK_to_insert+11
    BUCKET_ID:  X64_0xD5_VRF_USBPORT!OK_to_insert+11
    Followup: MachineOwner

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Verifier says it's something USB - so that's the first thing to look at. What's left connected to the system that's USB?

    Your UEFI/BIOS dates from 2010. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the UEFI/BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one) - that is much more forgiving than the traditional (floppy drive) flash method.

    Any particular reason that you haven't updated to Win8.1? I'm uncertain of the number of updates for Win8, so please visit Windows Update repeatedly until you get no further updates available from there. Feel free to skip the Skype update if you'd like, but get all the others.

    This device is disabled in Device Manager. Is this deliberate? If so, why? Are you sure that the hard drives aren't connected to the RAID controller?
    RAID Controller PCI\VEN_11AB&DEV_6440&SUBSYS_82E41043&REV_02\4&18D9E9AB&0&00E3 This device is disabled.
    Please enable this device and update it's drivers. If it's not needed, feel free to disable it once the drivers have been updated.

    Lot's of Windows Updates failures in the WER section of the MSINFO32 report. If the problems continue, please post over in the for further expert assistance with this issue.

    If verifier is still on, please turn it off. To do this, open up verifier.exe and select "Delete existing settings", then click on Finish and reboot for the changes to take effect.

    Older Marvell controller drivers had issues in Windows in previous versions of the OS. I wouldn't be surprised to see these same errors in Win8/8.1 Please update the Marvell controller drivers to the latest, Win8 compatible version.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    mv61xxmm.sys Wed Feb 9 04:28:40 2011 (4D525E48)
    Marvell 61xx RAID controller}OEM - none at: Marvell - Support - Driver Downloads

    mv61xx.sys Wed Feb 9 04:28:49 2011 (4D525E51)
    Marvell Thor Windows Driver}Marvell - Support

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Let us know the results and we can move on from there.

    The following is for informational purposes only.
    **************************Mon Apr 13 23:24:48.398 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041315-14258-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.17251.amd64fre.win8_gdr.150128-1514
    System Uptime:0 days 0:16:16.177
    Probably caused by :USBPORT.SYS ( USBPORT!OK_to_insert+11 )
    BugCheck D5, {fffff9800a862fdc, 0, fffff88006475f51, 0}
    Arg1: fffff9800a862fdc, memory referenced
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg3: fffff88006475f51, if non-zero, the address which referenced memory.
    Arg4: 0000000000000000, (reserved)
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Mon Apr 13 23:24:48.398 2015 (UTC - 4:00)**************************
    mv61xxmm.sys                Wed Feb  9 04:28:40 2011 (4D525E48)
    mv61xx.sys                  Wed Feb  9 04:28:49 2011 (4D525E51)
    ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    nvhda64v.sys                Thu Oct  9 13:02:27 2014 (5436BFA3)
    nvlddmkm.sys                Thu Feb  5 13:01:37 2015 (54D3B001)
      My System SpecsSystem Spec

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