Windows 8 and 8.1 Forums

Black screen

  1. #1


    Posts : 1
    windows 8

    Black screen


    Ive already looked at other threads which contain similar problems to mine but they are not exactly like mine so i need some help. Ive installed windows 8 on my hp touchsmart iq500 and it runs smoothly without any problems, except one big one. When i start up my pc or do a restart it loads up the start screen like normal, but if i leave it without moving my mouse, after about 30 seconds the screen goes completely black and the computer fan starts whirring quite loudly. The screen also goes completely blank if I leave my pc running without opening up a programme or moving the mouse and is stuck like that, ctrl, alt+del doesnt work so i have to manually switch off my pc by holding the power button and rebooting it again.The problem with the screen going black and blank doesnt always happen but its preety consistent with when i load up my pc without moving the mouse or loading up a programme. if i do load a programme the pc seems to work fine.

    Also I have installed the windows updates and also removed them to see if this helps but the problem still occurs.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'd suggest opening a text file in Notepad each time that you startup - and do it by adding a shortcut (to the text file) to your startup menu.
    It's a workaround, but it should help while we try to fix this for you.

    The usual fix for black screen issues is to update your drivers and programs. I'd especially look for any drivers that have been released for Win8 - or any recently released Win7 drivers.

    Please post back with these reports (even though you're not having BSOD's) and we'll see if they suggest anything: https://www.eightforums.com/crashes-d...tructions.html
      My System SpecsSystem Spec

  3. #3


    Posts : 1
    windows 8


    I had this problem with the customer preview. The fix was to disable the NVidia display driver. Since then I had no problems, although video performance is sluggish. Unfortunately, in the release preview, the screen goes black during setup and there is no way to get in and disable the driver - so I'm stuck on the customer preview until I can find a way around this.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I heard in another post that nVidia was supposed to be releasing new video drivers for Win8 Release Preview soon.
    Keep an eye out at World Leader in Visual Computing Technologies | NVIDIA
      My System SpecsSystem Spec

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