Windows 8 and 8.1 Forums


BSOD when copying many files to external USB drive

  1. #1


    Posts : 4
    Windows 8 64 Bit

    BSOD when copying many files to external USB drive


    Hi all! This is my first post here. I hope my English is not too bad, it isn't my first language.

    Anyway, I have recently thought about reformatting my computer. I decided to back up my files to my external hard drive (WD Elements Portable 2TB). I would start the copy operations late at night when I head to bed, but then I wake up to a BSOD (it never restarts; it just sits there at 100% complete for gathering data and I have to manually turn it off and back on).

    I recently went through three BSODs. One was from using Teracopy on most of my C drive to my I (external) drive, the second was from using a robocopy script to copy folders to my external drive, and the third (most recent) was from me simply copying everything from my Program Files (x86) folder using the default select, Ctrl+C, Ctrl+V operations.
    Sometimes, it'll take only a minute just after starting the copy that it'll BSOD. Sometimes it'll take a few hours. I don't know.

    Dump files:
    First: https://onedrive.live.com/redir?resi...int=file%2cdmp
    Second: https://onedrive.live.com/redir?resi...int=file%2cdmp
    Third: https://onedrive.live.com/redir?resi...int=file%2cdmp

    This is getting quite annoying, and I hope it will be fixed soon. Any help is greatly appreciated! Thank you!

      My System SpecsSystem Spec

  2. #2


    Posts : 4
    Windows 8 64 Bit


    Second post: I just read the instructions where I had to upload a zip.
    Here it is attached.
    Attachment 60307
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    Do you still need help with this problem?
    I will be notified if you reply to this topic and will respond within 48 hours.
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8 64 Bit


    Quote Originally Posted by usasma View Post
    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    Do you still need help with this problem?
    I will be notified if you reply to this topic and will respond within 48 hours.
    Yes, the problem still occurs whenever I try to copy my files to my external hard drive.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Unfortunately, your OneDrive links don't contain dump files, and the uploaded zip file is empty.
    Please run the data collection app again and follow the instructions to upload the results.
    Check to be sure that the zip file has something in it before uploading it (by opening the zip file yourself).

    If that doesn't work, try these things:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2

    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

    systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8 64 Bit


    Hi! Thanks for replying. I reuploaded the dump files to my dropbox account. Hopefully these links work!

    https://dl.dropboxusercontent.com/u/...5-60296-01.dmp

    https://dl.dropboxusercontent.com/u/...5-56515-01.dmp

    https://dl.dropboxusercontent.com/u/...5-46953-01.dmp

    I also tried the disk log collector, but after it finished, it still put an empty zip file onto my desktop. Don't know why.
      My System SpecsSystem Spec

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