Windows 8 and 8.1 Forums


BSOD and Freezes when downloading

  1. #1


    Posts : 9
    Windows 8.1

    BSOD and Freezes when downloading


    Hello, my computer is freezing when i'm downloading something, I have to close the computer by pressing the power button and open it again, I am also getting BSOD when downloading, I have linked the dmp file, the code name of the bsod is "whea uncorrectable error"


    if you need more infos let me know, btw I have exchanged my motherboard twice and its still doing it.


    I cannot upload the dmp file, so i took a picture of it : Gyazo - 73addd835091d75e8581259383d2e94a.png


    SPECS:
    Windows 8.1 64 bit
    i7-2600 3.40ghz
    P8Z77-V LK
    GTX 770 4GB Zotac
    8 GB RAM
    Attachment 60223

      My System SpecsSystem Spec

  2. #2


    Posts : 9
    Windows 8.1 64bit


    Try these two items:

    Winkey plus 'X'
    Choose Command Prompt (Admin)
    Type sfc /scannow, then press the enter key.

    when it finishes, reboot, then open a CMD window in administrator mode again, and do:

    Dism /Online /Cleanup-Image /RestoreHealth

    Reboot

    Then once again do the sfc /scannow in a administrative CMD window. It should report zero errors.

    Then try your downloads again. If it still BSOD's, then you most likely have a hardware issue. Start with the most common, and easiest to test, memory. Go to RAM - Test with Memtest86+ - Windows 7 Help Forums and follow the steps to test your memory. Let it run at least 8 times. If no errors are reported, then move on to Video testing, using 3DMark benchmarks - see the current range of this popular PC graphics card test - you want to let the test run as high as possible, to stress test the video card, and your cooling.

    If those pass, or you receive any power errors, then most likely your power supply is having an issue.

    But truly, in order for the wizards here to help best, you need to go Blue Screen of Death (BSOD) Posting Instructions and follow those steps, and post the system and log information, so that they can trouble shoot with as much information as possible.
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8.1


    Quote Originally Posted by kokoro View Post
    Try these two items:

    Winkey plus 'X'
    Choose Command Prompt (Admin)
    Type sfc /scannow, then press the enter key.

    when it finishes, reboot, then open a CMD window in administrator mode again, and do:

    Dism /Online /Cleanup-Image /RestoreHealth

    Reboot

    Then once again do the sfc /scannow in a administrative CMD window. It should report zero errors.

    Then try your downloads again. If it still BSOD's, then you most likely have a hardware issue. Start with the most common, and easiest to test, memory. Go to RAM - Test with Memtest86+ - Windows 7 Help Forums and follow the steps to test your memory. Let it run at least 8 times. If no errors are reported, then move on to Video testing, using 3DMark benchmarks - see the current range of this popular PC graphics card test - you want to let the test run as high as possible, to stress test the video card, and your cooling.

    If those pass, or you receive any power errors, then most likely your power supply is having an issue.

    But truly, in order for the wizards here to help best, you need to go Blue Screen of Death (BSOD) Posting Instructions and follow those steps, and post the system and log information, so that they can trouble shoot with as much information as possible.
    Hello, sorry I forgot to add what I have tried so far, this is what ive tried

    What I have done so far.
    Tried a different GPU, system still freeze with different gpu's
    did a memtest of 10 hours, everything passed
    did a prime95 test, everything passed
    tried using a different nvidia drivevers, still freezing
    Format AGAIN, not luck
    change ram, no luck
    change psu, no luck
    disabling NVSTREAM.EXE from my services, no luck sadly but its did remove the millions errors from my events viewer
    Bought a new motherboard and so far 1 freeze, might not be related though (http://www.asus.com/...ards/P8Z77V_LK/)
    formated AGAIN on windows 8.1 64 bit this time
    changing sata cables and re-applying thermal paste didnt work
    removing the HDD competently didn't work.

    I copy pasted this from another post I did a while ago.
      My System SpecsSystem Spec

  4. #4


    Posts : 9
    Windows 8.1 64bit


    When you changed ram and power supply, did you stay with the new ones, or went back to the original ones? Other than the base Windows 8.1, what devices, device drivers, and software are you installing?
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    Windows 8.1


    Quote Originally Posted by kokoro View Post
    When you changed ram and power supply, did you stay with the new ones, or went back to the original ones? Other than the base Windows 8.1, what devices, device drivers, and software are you installing?
    I dont really understand what you're trying to say?
      My System SpecsSystem Spec

  6. #6


    Posts : 9
    Windows 8.1 64bit


    Quote Originally Posted by Nico1533 View Post
    Quote Originally Posted by kokoro View Post
    When you changed ram and power supply, did you stay with the new ones, or went back to the original ones? Other than the base Windows 8.1, what devices, device drivers, and software are you installing?
    I dont really understand what you're trying to say?
    You stated that you have changed ram, power supply, video card and motherboard. When you changed out the RAM, and ran the test, did you leave the new ram in, or swap back to the old ram? Same with the power supply, video card and motherboard.

    Is the computer you are having the problem with have any of the same parts in it as the computer that you were using when the problem started?

    You say you reinstalled windows. After you reinstalled windows, what else did you install before trying the download test?

    Also, please go to this link: Blue Screen of Death (BSOD) Posting Instructions and download the DM Log tool, run it, and upload the zip file that it creates.
      My System SpecsSystem Spec

  7. #7


    Posts : 9
    Windows 8.1


    Quote Originally Posted by kokoro View Post
    Quote Originally Posted by Nico1533 View Post
    Quote Originally Posted by kokoro View Post
    When you changed ram and power supply, did you stay with the new ones, or went back to the original ones? Other than the base Windows 8.1, what devices, device drivers, and software are you installing?
    I dont really understand what you're trying to say?
    You stated that you have changed ram, power supply, video card and motherboard. When you changed out the RAM, and ran the test, did you leave the new ram in, or swap back to the old ram? Same with the power supply, video card and motherboard.

    Is the computer you are having the problem with have any of the same parts in it as the computer that you were using when the problem started?

    You say you reinstalled windows. After you reinstalled windows, what else did you install before trying the download test?

    Also, please go to this link: Blue Screen of Death (BSOD) Posting Instructions and download the DM Log tool, run it, and upload the zip file that it creates.
    Hi, I did memtest for both ram, I did the same tests on my GPUs and yes,

    and yes, the CPU is still the same

    After re-installing windows I went to the support website of my motherboard and installed the drivers for my motherboard.

    I already uploaded that, check my first post its under my system specs and also, I still have not done what you asked

    Winkey plus 'X'
    Choose Command Prompt (Admin)
    Type sfc /scannow, then press the enter key.

    when it finishes, reboot, then open a CMD window in administrator mode again, and do:

    Dism /Online /Cleanup-Image /RestoreHealth

    Reboot

    Then once again do the sfc /scannow in a administrative CMD window. It should report zero errors.
    I will do it today!
      My System SpecsSystem Spec

  8. #8


    Posts : 9
    Windows 8.1 64bit


    Going through the information leads me to ask to look at the CPU closer. There are a couple of drivers that are iffy, and have been known to cause problems, but primarily they stress the CPU and GPU. The ESEADriver2 is one of these. But most importantly, the stress factor to the CPU, and that being the only piece of hardware you have not changed yet.

    Do you have any temperature monitoring software installed? What is the temp of your CPU at rest, and when you begin downloading before it crashes?

    If you don't currently have anything, get Open Hardware Monitor - Core temp, fan speed and voltages in a free software gadget - the items you want to watch are the temp of the CPU, and the voltages of the CPU as well. The error bits to the WHEA error usually indicate CPU failure due to under/over voltage. If you are overclocking, then set it back to default as well.

    Once you have installed the Open Hardware Monitor, go under Options, and turn on Logging of the sensors. Then see if you can generate the BSOD. Once you have done that, please upload the Open Hardware Monitor log here.
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    Windows 8.1


    I am currently to put as much pressure on the CPU as I can, yesterday I was downloading a very huge game, I am currently trying to download 2 smaller games and see if its freeze will post back
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    Windows 8.1


    Alright, I couldn't reproduce any BSOD or freezes and I can't find the log, any ideas where its located?

    My computer doesn't crash instantly when i'm downloading, my computer freeze randomly, but yesterday I was downloading GTA 5, its 60G, My computer never froze back to back so much, every 15 min its was freezing, When I was done downloading, the computer stopped freezing and I could start using the computer normally again,


    the temps are fine, at reste is around 29 - 35 and downloading its at 40 overall


    but not sure if its normal but when I check the CPU perfomance in my task manager its goes to 3.50Ghz when its a 3.40 Ghz CPU and its locked and I didn't overclock it
      My System SpecsSystem Spec

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