Windows 8 and 8.1 Forums


BSOD during heavy downloading NETIO.sys system_service_exc

  1. #1


    Posts : 8
    win 8.1

    BSOD during heavy downloading NETIO.sys system_service_exc


    Just keep getting these BSOD's during downloading torrents, downloading music on Spotify and games on steam.


    I have attached the minidump files.

    thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 8
    win 8.1


    can someone look at my minidump files please
      My System SpecsSystem Spec

  3. #3


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by kot0005 View Post
    can someone look at my minidump files please
    Hi kot0005 & Welcome to the forums ^_^,

    Please wait as we help the people on a first come first help basis. It is already 4 AM in the morning here now but there are loads of threads lined up before you. I will reply to the thread tomorrow.

    In the mean time, kindly post a reply to this thread so that it gets added to my notifications list

    -Pranav
      My System SpecsSystem Spec

  4. #4


    Posts : 8
    win 8.1


    sweet, thank!
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    win 8.1


    I checked out the files using windb64 and I think the file is telling me that AVG anti virus is the one causing bsod but am not 100% sure about it.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by kot0005 View Post
    I checked out the files using windb64 and I think the file is telling me that AVG anti virus is the one causing bsod but am not 100% sure about it.
    Hi kot0005 ^_^,

    I have been very late to respond to this topic . Sadly, everyone is busy with life and there has been a sudden increase in new users requesting help.
    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Let's check the stack -
    Code:
    7: kd> knL
     # Child-SP          RetAddr           Call Site
    00 ffffd000`fc965328 fffff802`1bbcf4e9 nt!KeBugCheckEx
    01 ffffd000`fc965330 fffff802`1bbcedfc nt!KiBugCheckDispatch+0x69
    02 ffffd000`fc965470 fffff802`1bbcaeed nt!KiSystemServiceHandler+0x7c
    03 ffffd000`fc9654b0 fffff802`1bb31b25 nt!RtlpExecuteHandlerForException+0xd
    04 ffffd000`fc9654e0 fffff802`1bb35ede nt!RtlDispatchException+0x1a5
    05 ffffd000`fc965bb0 fffff802`1bbcf5c2 nt!KiDispatchException+0x646
    06 ffffd000`fc9662a0 fffff802`1bbcdd14 nt!KiExceptionDispatch+0xc2
    07 ffffd000`fc966480 fffff800`32c4c7ec nt!KiPageFault+0x214
    08 ffffd000`fc966610 fffff800`330e69de NETIO!FwppCopyStreamDataToBuffer+0xa8
    09 ffffd000`fc966660 fffff800`323c17ea fwpkclnt!FwpsCopyStreamDataToBuffer0+0x3e
    0a ffffd000`fc966690 ffffe000`777f1640 avgwfpa+0x87ea
    0b ffffd000`fc966698 ffffd000`fc966690 0xffffe000`777f1640
    0c ffffd000`fc9666a0 ffff00f5`c3845147 0xffffd000`fc966690
    0d ffffd000`fc9666a8 7fffffff`fffffffc 0xffff00f5`c3845147
    0e ffffd000`fc9666b0 ffffe000`6fbecac0 0x7fffffff`fffffffc
    0f ffffd000`fc9666b8 ffffe000`732ae320 0xffffe000`6fbecac0
    10 ffffd000`fc9666c0 00000000`00000000 0xffffe000`732ae320
    According to the stack, your analysis was also correct regarding the AVG Driver being the culprit. Kindly remove AVG using this **TOOL** and see if the system becomes stable or not.

    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    win 8.1


    Uninstalled AVG and so far no BSOD's. I'll prob do a fresh win install anyway. thank you for the help.
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    win 8.1


    Attachment 61419 Hi, there seems to be a new problem. The operating system is freshly installed.

    I have attached the mini dump file.
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi kot0005 ^_^,

    My exams are over, do you still need help with this problem? In case of a Yes, kindly post back a reply to this thread and I would reply within 48 hours and will be notified via email.


    -Pranav
      My System SpecsSystem Spec

  10. #10


    Posts : 8
    win 8.1


    Hi, I don't have a blue screen issue anymore. It was my ssd that was causing them. But I am having some display driver stopped responding issue. I cant seem to isolate the component that's causing it. would you be able to check the mini dump file please?
      My System SpecsSystem Spec

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BSOD during heavy downloading NETIO.sys system_service_exc
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