BSOD during heavy downloading NETIO.sys system_service_exc

kot0005

New Member
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8
Just keep getting these BSOD's during downloading torrents, downloading music on Spotify and games on steam.


I have attached the minidump files.

thanks.
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    PC/Desktop
can someone look at my minidump files please:)

Hi kot0005 & Welcome to the forums ^_^,

Please wait as we help the people on a first come first help basis. It is already 4 AM in the morning here now but there are loads of threads lined up before you. I will reply to the thread tomorrow.

In the mean time, kindly post a reply to this thread so that it gets added to my notifications list :)

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
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    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
I checked out the files using windb64 and I think the file is telling me that AVG anti virus is the one causing bsod but am not 100% sure about it.
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    PC/Desktop
I checked out the files using windb64 and I think the file is telling me that AVG anti virus is the one causing bsod but am not 100% sure about it.
Hi kot0005 ^_^,

I have been very late to respond to this topic :( . Sadly, everyone is busy with life and there has been a sudden increase in new users requesting help.
I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Let's check the stack -
Code:
7: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffffd000`fc965328 fffff802`1bbcf4e9 nt!KeBugCheckEx
01 ffffd000`fc965330 fffff802`1bbcedfc nt!KiBugCheckDispatch+0x69
02 ffffd000`fc965470 fffff802`1bbcaeed nt!KiSystemServiceHandler+0x7c
03 ffffd000`fc9654b0 fffff802`1bb31b25 nt!RtlpExecuteHandlerForException+0xd
04 ffffd000`fc9654e0 fffff802`1bb35ede nt!RtlDispatchException+0x1a5
05 ffffd000`fc965bb0 fffff802`1bbcf5c2 nt!KiDispatchException+0x646
06 ffffd000`fc9662a0 fffff802`1bbcdd14 nt!KiExceptionDispatch+0xc2
07 ffffd000`fc966480 fffff800`32c4c7ec nt!KiPageFault+0x214
08 ffffd000`fc966610 fffff800`330e69de NETIO!FwppCopyStreamDataToBuffer+0xa8
09 ffffd000`fc966660 fffff800`323c17ea fwpkclnt!FwpsCopyStreamDataToBuffer0+0x3e
0a ffffd000`fc966690 ffffe000`777f1640 [COLOR=#FF0000][U][B]avgwfpa[/B][/U][/COLOR]+0x87ea
0b ffffd000`fc966698 ffffd000`fc966690 0xffffe000`777f1640
0c ffffd000`fc9666a0 ffff00f5`c3845147 0xffffd000`fc966690
0d ffffd000`fc9666a8 7fffffff`fffffffc 0xffff00f5`c3845147
0e ffffd000`fc9666b0 ffffe000`6fbecac0 0x7fffffff`fffffffc
0f ffffd000`fc9666b8 ffffe000`732ae320 0xffffe000`6fbecac0
10 ffffd000`fc9666c0 00000000`00000000 0xffffe000`732ae320
According to the stack, your analysis was also correct regarding the AVG Driver being the culprit. Kindly remove AVG using this **TOOL** and see if the system becomes stable or not.

Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Uninstalled AVG and so far no BSOD's. I'll prob do a fresh win install anyway. thank you for the help.
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    PC/Desktop
Hi kot0005 ^_^,

My exams are over, do you still need help with this problem? In case of a Yes, kindly post back a reply to this thread and I would reply within 48 hours and will be notified via email.


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi, I don't have a blue screen issue anymore. It was my ssd that was causing them. But I am having some display driver stopped responding issue. I cant seem to isolate the component that's causing it. would you be able to check the mini dump file please?
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    PC/Desktop
Hey, I attached a file of my sfc /scannow and the details of the error below. I tried sfc fix and Dism /Online /Cleanup-Image /RestoreHealth but it doesn't fix the problem. Its a fresh installed OS btw.
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.
C:\Windows\system32>findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\
Desktop\sfcdetails.txt"
C:\Windows\system32>
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    PC/Desktop
Hi kot0005 ^_^,

Really sorry for the delayed response :( . If you are experiencing the Display Driver Not Responding problem, could you please see if the below post solves your problem or not?
TDR Fix (For AMD & NVIDIA Users) - OMG Debugging!!!

Also, in case you are still facing the problem, please re-run the Diagnostic Utility and upload the ZIP File with your next post.


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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