Windows 8 and 8.1 Forums


Windows explorer crashes radomly

  1. #11


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Postings some benchmarks used from AIDA64 if helpful, not sure if need to run Prime95 yet.

    Attachment 60299Attachment 60300Attachment 60301Attachment 60302Attachment 60303

    Yes i know only read speeds, what AIDA64 only had. Felt read speeds should be faster

      My System SpecsSystem Spec

  2. #12


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi jds63 ^_^,

    The diagnostics look good. If you are still facing the problem, could you please follow the below steps (Thanks usasma!) -
    Here's the DISM stuff:

    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Code:
    Code:
    Dism /Online /Cleanup-Image /ScanHealth
    Code:
    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
    Code:
    Code:
    Dism /Online /Cleanup-Image /RestoreHealth
    From this article: Repair a Windows Image

    Also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

    If after following the above instructions, you are still facing problems, kindly re-run the diagnostic tool and upload a freshly generated ZIP file.


    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  3. #13


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    I do not know if this resolved the issue, but i disabled a shell extension from Nero with CCleaner, also trying to disable a Logitech Download Assistant startup. Quite a pesky startup to disable, did it in task manager plus the software itself and still checks for updates as far as i see a log in User Temp folder still. Seems to run off a service host, puts a run32dll in Windows system32 folder.

    Nero Shell extension caused me a crash error only once in Event Viewer, reasons i disabled it to see if it helps. I felt Logitech Download Assistant might be causing an issue, so i tried that too. Every error i was getting was always due to Devrtl.dll.

    What i am trying to say now is the issue has not happened since and so far in last 2 days, last time it did it was only once . So this could be the issue i will keep an eye on it.

    I have ran DISM number of times only this one Dism /Online /Cleanup-Image /RestoreHealth
    Also sfc /scannow number of time and it found no integrity violations or corrupt files.

    I will try how you just showed me. Let you know how system is still doing. Thanks !!!
      My System SpecsSystem Spec

  4. #14


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Dism done

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>Dism /Online /Cleanup-Image /ScanHealth

    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031

    Image Version: 6.3.9600.17031

    [==========================100.0%==========================]
    No component store corruption detected.
    The operation completed successfully.

    C:\Windows\system32>Dism /Online /Cleanup-Image /CheckHealth

    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031

    Image Version: 6.3.9600.17031

    No component store corruption detected.
    The operation completed successfully.

    C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth

    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031

    Image Version: 6.3.9600.17031

    [==========================100.0%==========================]
    The restore operation completed successfully. The component store corruption was
    repaired.
    The operation completed successfully.

    C:\Windows\system32>
      My System SpecsSystem Spec

  5. #15


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Explorer crashes have not happened in 3 days, then today it happened once so far, same Devrtl.dll cause in Event Viewer. What diagnostics want me to re-run exactly. Recently updated Graphics card driver other day.

    Log Name: Application
    Source: Application Error
    Date: 4/15/2015 4:35:28 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DS
    Description:
    Faulting application name: Explorer.EXE, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
    Faulting module name: DEVRTL.dll, version: 6.3.9600.17415, time stamp: 0x5450429b
    Exception code: 0xc0000005
    Fault offset: 0x0000000000001475
    Faulting process id: 0xfbc
    Faulting application start time: 0x01d077ba331c2aeb
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\system32\DEVRTL.dll
    Report Id: f3274875-e3ae-11e4-82a9-fcaa1429fd76
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-15T20:35:28.000000000Z" />
    <EventRecordID>14033</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DS</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Explorer.EXE</Data>
    <Data>6.3.9600.17667</Data>
    <Data>54c6f7c2</Data>
    <Data>DEVRTL.dll</Data>
    <Data>6.3.9600.17415</Data>
    <Data>5450429b</Data>
    <Data>c0000005</Data>
    <Data>0000000000001475</Data>
    <Data>fbc</Data>
    <Data>01d077ba331c2aeb</Data>
    <Data>C:\Windows\Explorer.EXE</Data>
    <Data>C:\Windows\system32\DEVRTL.dll</Data>
    <Data>f3274875-e3ae-11e4-82a9-fcaa1429fd76</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>
      My System SpecsSystem Spec

  6. #16


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Trying Nir Soft ShellView feeling may be due to shell extension. One time error from a Nero Extension making explorer crash, so i disabled this one to see if the issue persists, take each one at a time as to know if any are causing me this problem. So far today no crashes yet, one only yesterday before disabling the extension.
      My System SpecsSystem Spec

  7. #17


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    No crash in 2 days since disabling Nero extension. As posted above since April 15 no crash, today April 17, see how it goes.
    Some updates have also been done since, last tuesday windows updates, some software updates and NVIDIA update.
      My System SpecsSystem Spec

  8. #18


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Received another crash on april 19, also noticed one from an Epson Scanner Service for my All-in-One printer,could not be started on boot.
    Could be due to fact the printer was off, but it usually is when PC is off, as i do not turn it on unless i am using it. This error never showed before in Event Viewer, so believing has nothing to do with printer not being on. The explorer crash was the same Devrtl.dll (faulting path module).

    Went to the Epson scanner settings app and opened it, then explorer crashed after clicking test button on it. now usually you can not test scanner service with printer off. Now i do not open this software app regularly to have realized this. Believe has something to do with network connections only.

    As what is done with a clean boot of disabling all non-microsoft software from running to determine the problem of the crash, i felt i will set this to manual see what happens, then take each other services i have till i can find if any of them are causing this crash, rather then all at once how it is regularly done.

    This was one of the first solutions of this type of crash suggested by Microsoft techs online, other can also be shell extension conflicts.
    As saying before that awhile back i had reinstalled windows 8.1 over another issue and it did it then, my thoughts on this was i had the same exact software and hardware i do now, no changes. So whatever is causing it can still be causing it again.

    I seem to be working at this alone now, but that is o.k., as i am learning in the process and also hope this post may help others with this issue as i have seen it to be a common problem.
      My System SpecsSystem Spec

  9. #19


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Epson scanner was not the issue as explorer crashed today again once, either feeling with Nero Shell Ext. always due to same Windows dll

    Log Name: Application
    Source: Application Error
    Date: 4/20/2015 4:20:17 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DS
    Description:
    Faulting application name: Explorer.EXE, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
    Faulting module name: DEVRTL.dll, version: 6.3.9600.17415, time stamp: 0x5450429b
    Exception code: 0xc0000005
    Fault offset: 0x0000000000001475
    Faulting process id: 0x73c
    Faulting application start time: 0x01d07ba551cc8fdc
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\system32\DEVRTL.dll
    Report Id: a883c3c4-e79a-11e4-82b2-fcaa1429fd76
    Faulting package full name:
    Faulting package-relative application ID:

    Guess try to disable all non-microsoft shell extensions, then work my way through same for services.
    Not many non-microsoft services.
      My System SpecsSystem Spec

  10. #20


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Using Autoruns which seems to identify more then Nir Soft shellview would. Find that shell extensions that were suppose to be disabled showed not in autoruns. Work with this program.
      My System SpecsSystem Spec

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Windows explorer crashes radomly
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