Windows 8 and 8.1 Forums

BSOD - More info in thread

  1. #1

    BSOD - More info in thread


    so i followed the BSOD- Posting Instructions, and attached the ZIP. if you need any other information, let me know.

    so basically from what I've seen, when i close my laptop(not shutting down) and leave it overnight sometimes it would shut down. and i have some instances where when i turn on my laptop usually i have this spinning thing that tells me its loading but it would take forever to boot up the laptop. i have a lenovo g500.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Kupo & Welcome to the forums ^_^,

    First of all, your avatar looks very cool. May I know what it is? Any chance it is inspired by Metal Gear? Anyways, I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Code:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe001c5798060, Physical Device Object of the stack
    Arg3: fffff803260b4960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe001c992abd0, The blocked IRP
    So, the system is crashing because an Input/output Request Packet is being blocked by some driver. Let's see if we get anything on analysing the blocked IRP which caused the system crash -
    Code:
    0: kd> !irp ffffe001c5798060
    IRP signature does not match, probably not an IRP.  Use any flag to force.
    0: kd> !irp ffffe001c992abd0
    Irp is active with 4 stacks 3 is current (= 0xffffe001c992ad30)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 ffffe001c57eb050 00000000 fffff80324591efc-ffffe001c9725f00 Success Error Cancel pending
           *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
     \Driver\iaStorA nt!PopRequestCompletion
       Args: 00014400 00000001 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe001c9725f00    
       Args: 00000000 00000000 00000000 00000000
    Weee, and finally the guilty has been found. It is the Intel Rapid Storage driver. Sometime back, this driver wrecked havoc on multiple systems.
    Kindly follow the wonderful guide below written by Patrick -
    Uninstalling the Intel(R) Rapid Storage Technology driver - Microsoft Community

    This should resolve the problem. Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  3. #3


    thanks for the help, ill try it out and will let you know how it goes. also, it says "Do note you should only be using this method if updating the driver from your manufacturer's website does not help!" so am i suppose to try and update first from lenovo's website or uninstall it & replace? and should i even go to lenovo's website for the intel RST drivers? or go straight to intel for it?
    my avatar is a moogle from the final fantasy franchise. and yes hes wearing metal gear clothing lol
    Last edited by kupo; 10 Apr 2015 at 14:15.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by kupo View Post
    thanks for the help, ill try it out and will let you know how it goes. also, it says "Do note you should only be using this method if updating the driver from your manufacturer's website does not help!" so am i suppose to try and update first from lenovo's website or uninstall it & replace? and should i even go to lenovo's website for the intel RST drivers? or go straight to intel for it?
    my avatar is a moogle from the final fantasy franchise. and yes hes wearing metal gear clothing lol
    Hi Kupo ^_^,

    If you are not using RAID then I would suggest you to completely uninstall the Intel Rapid Storage and not install it again. The utility does not provide any valuable performance gain in case the system is not setup with RAID mode. So, it would be much better to remove it completely and not install the driver again.

    Seems like I am good at recognizing characters :0). It has been long since I played video games on a console.


    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  5. #5


    Attachment 60492
    am i suppose to check that box?

    when i did, i uninstalled it and restarted, it wouldnt restart properly , automatic repair came up i had to restore to b4 i had it uninstalled
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi kupo ^_^,

    Have you tried doing it without ticking that checkbox? Also, have you tried installing the latest version from Lenovo?

    Laptops and netbooks :: Lenovo G Series laptops :: Lenovo G500 Notebook - Lenovo Support (US)



    -Pranav
      My System SpecsSystem Spec

  7. #7


    i have tried installing from lenovo, and no i havnt tried without unchecking it. i will try that next
      My System SpecsSystem Spec

  8. #8


    im following the guide and i cannot find Non-plug and play Drivers.
    Attachment 60578
      My System SpecsSystem Spec

  9. #9


    i think i figured it out, so we'll see. thanks for the help blueelvis!!!!
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by kupo View Post
    i think i figured it out, so we'll see. thanks for the help blueelvis!!!!
    Hi Kupo ^_^,


    Let me know how it goes ^_^. In case of any further problems, please do not hesitate to post back ^_^


    -Pranav
      My System SpecsSystem Spec

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