Windows 8 and 8.1 Forums


Random BSOD Crashes, please help

  1. #1

    Random BSOD Crashes, please help


    Getting random crashes sometimes within minutes after booting up with the actions of navigating Firefox websites. Would appreciate the help fixing the issue.

      My System SpecsSystem Spec

  2. #2


    Loading Dump File [C:\Users\blk_d_000\Desktop\SFdebugFiles\040515-32140-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available


    ************* Symbol Path validation summary **************
    Response Time (ms) Location
    Deferred srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
    Machine Name:
    Kernel base = 0xfffff802`5b60c000 PsLoadedModuleList = 0xfffff802`5b8e5250
    Debug session time: Sun Apr 5 06:31:31.719 2015 (UTC - 4:00)
    System Uptime: 0 days 0:18:44.539
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..................................................
    Loading User Symbols
    Loading unloaded module list
    .......
    Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000007E, {ffffffffc0000005, fffff800c49aa12b, ffffd0017d75c1b8, ffffd0017d75b9c0}

    Probably caused by : atikmdag.sys ( atikmdag+c512b )

    Followup: MachineOwner
    ---------

    3: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff800c49aa12b, The address that the exception occurred at
    Arg3: ffffd0017d75c1b8, Exception Record Address
    Arg4: ffffd0017d75b9c0, Context Record Address

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP:
    atikmdag+c512b
    fffff800`c49aa12b 488b83a8060000 mov rax,qword ptr [rbx+6A8h]

    EXCEPTION_RECORD: ffffd0017d75c1b8 -- (.exr 0xffffd0017d75c1b8)
    ExceptionAddress: fffff800c49aa12b (atikmdag+0x00000000000c512b)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 00000000000006a8
    Attempt to read from address 00000000000006a8

    CONTEXT: ffffd0017d75b9c0 -- (.cxr 0xffffd0017d75b9c0;r)
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000001e00 rdi=0000000000000002
    rip=fffff800c49aa12b rsp=ffffd0017d75c3f0 rbp=ffffe000659fb060
    r8=0000000000000002 r9=000000f41035a000 r10=0000000000000000
    r11=fffff800c367d447 r12=ffffe00065dc0500 r13=ffffe000657f3480
    r14=ffffe00063c79740 r15=fffff800c48e5000
    iopl=0 nv up ei pl zr na po nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
    atikmdag+0xc512b:
    fffff800`c49aa12b 488b83a8060000 mov rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
    Last set context:
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000001e00 rdi=0000000000000002
    rip=fffff800c49aa12b rsp=ffffd0017d75c3f0 rbp=ffffe000659fb060
    r8=0000000000000002 r9=000000f41035a000 r10=0000000000000000
    r11=fffff800c367d447 r12=ffffe00065dc0500 r13=ffffe000657f3480
    r14=ffffe00063c79740 r15=fffff800c48e5000
    iopl=0 nv up ei pl zr na po nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
    atikmdag+0xc512b:
    fffff800`c49aa12b 488b83a8060000 mov rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: 00000000000006a8

    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8025b96f138
    unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
    00000000000006a8

    FOLLOWUP_IP:
    atikmdag+c512b
    fffff800`c49aa12b 488b83a8060000 mov rax,qword ptr [rbx+6A8h]

    BUGCHECK_STR: AV

    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

    LAST_CONTROL_TRANSFER: from 0000000000000010 to fffff800c49aa12b

    STACK_TEXT:
    ffffd001`7d75c3f0 00000000`00000010 : 00000000`00000246 ffffd001`7d75c418 00000000`00000018 ffffe000`63c79740 : atikmdag+0xc512b
    ffffd001`7d75c3f8 00000000`00000246 : ffffd001`7d75c418 00000000`00000018 ffffe000`63c79740 fffff800`c4a0945f : 0x10
    ffffd001`7d75c400 ffffd001`7d75c418 : 00000000`00000018 ffffe000`63c79740 fffff800`c4a0945f 00000000`00000000 : 0x246
    ffffd001`7d75c408 00000000`00000018 : ffffe000`63c79740 fffff800`c4a0945f 00000000`00000000 00000000`00000000 : 0xffffd001`7d75c418
    ffffd001`7d75c410 ffffe000`63c79740 : fffff800`c4a0945f 00000000`00000000 00000000`00000000 00000000`00000000 : 0x18
    ffffd001`7d75c418 fffff800`c4a0945f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffe000`63c79740
    ffffd001`7d75c420 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x12445f


    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: atikmdag+c512b

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: atikmdag

    IMAGE_NAME: atikmdag.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 53572763

    STACK_COMMAND: .cxr 0xffffd0017d75b9c0 ; kb

    FAILURE_BUCKET_ID: AV_atikmdag+c512b

    BUCKET_ID: AV_atikmdag+c512b

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:av_atikmdag+c512b

    FAILURE_ID_HASH: {2fcea8d7-0bb3-85b3-1c64-7fe7ccbc474a}

    Followup: MachineOwner
    ---------

    3: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff800c49aa12b, The address that the exception occurred at
    Arg3: ffffd0017d75c1b8, Exception Record Address
    Arg4: ffffd0017d75b9c0, Context Record Address

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP:
    atikmdag+c512b
    fffff800`c49aa12b 488b83a8060000 mov rax,qword ptr [rbx+6A8h]

    EXCEPTION_RECORD: ffffd0017d75c1b8 -- (.exr 0xffffd0017d75c1b8)
    ExceptionAddress: fffff800c49aa12b (atikmdag+0x00000000000c512b)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 00000000000006a8
    Attempt to read from address 00000000000006a8

    CONTEXT: ffffd0017d75b9c0 -- (.cxr 0xffffd0017d75b9c0;r)
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000001e00 rdi=0000000000000002
    rip=fffff800c49aa12b rsp=ffffd0017d75c3f0 rbp=ffffe000659fb060
    r8=0000000000000002 r9=000000f41035a000 r10=0000000000000000
    r11=fffff800c367d447 r12=ffffe00065dc0500 r13=ffffe000657f3480
    r14=ffffe00063c79740 r15=fffff800c48e5000
    iopl=0 nv up ei pl zr na po nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
    atikmdag+0xc512b:
    fffff800`c49aa12b 488b83a8060000 mov rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
    Last set context:
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000001e00 rdi=0000000000000002
    rip=fffff800c49aa12b rsp=ffffd0017d75c3f0 rbp=ffffe000659fb060
    r8=0000000000000002 r9=000000f41035a000 r10=0000000000000000
    r11=fffff800c367d447 r12=ffffe00065dc0500 r13=ffffe000657f3480
    r14=ffffe00063c79740 r15=fffff800c48e5000
    iopl=0 nv up ei pl zr na po nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
    atikmdag+0xc512b:
    fffff800`c49aa12b 488b83a8060000 mov rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: 00000000000006a8

    READ_ADDRESS: 00000000000006a8

    FOLLOWUP_IP:
    atikmdag+c512b
    fffff800`c49aa12b 488b83a8060000 mov rax,qword ptr [rbx+6A8h]

    BUGCHECK_STR: AV

    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

    LAST_CONTROL_TRANSFER: from 0000000000000010 to fffff800c49aa12b

    STACK_TEXT:
    ffffd001`7d75c3f0 00000000`00000010 : 00000000`00000246 ffffd001`7d75c418 00000000`00000018 ffffe000`63c79740 : atikmdag+0xc512b
    ffffd001`7d75c3f8 00000000`00000246 : ffffd001`7d75c418 00000000`00000018 ffffe000`63c79740 fffff800`c4a0945f : 0x10
    ffffd001`7d75c400 ffffd001`7d75c418 : 00000000`00000018 ffffe000`63c79740 fffff800`c4a0945f 00000000`00000000 : 0x246
    ffffd001`7d75c408 00000000`00000018 : ffffe000`63c79740 fffff800`c4a0945f 00000000`00000000 00000000`00000000 : 0xffffd001`7d75c418
    ffffd001`7d75c410 ffffe000`63c79740 : fffff800`c4a0945f 00000000`00000000 00000000`00000000 00000000`00000000 : 0x18
    ffffd001`7d75c418 fffff800`c4a0945f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffe000`63c79740
    ffffd001`7d75c420 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x12445f


    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: atikmdag+c512b

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: atikmdag

    IMAGE_NAME: atikmdag.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 53572763

    STACK_COMMAND: .cxr 0xffffd0017d75b9c0 ; kb

    FAILURE_BUCKET_ID: AV_atikmdag+c512b

    BUCKET_ID: AV_atikmdag+c512b

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:av_atikmdag+c512b

    FAILURE_ID_HASH: {2fcea8d7-0bb3-85b3-1c64-7fe7ccbc474a}

    Followup: MachineOwner
    ---------
    Last edited by tremmel; 05 Apr 2015 at 06:43. Reason: forgot to redo symbol path
      My System SpecsSystem Spec

  3. #3


    nevermind on the help apperently windows decided it needed help checking for updates on new hardware drivers, sorry it took me so long to respond to this thread as easter plans took place and i was still unsure if i would crash or not but i havn't had a single crash since. thanks for viewing!
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi trammel & welcome to the forums ^_^,

    Glad to hear that you have solved the problem on your own. In case of any further problems, do not hesitate to post back and we would take a look on it


    -Pranav
      My System SpecsSystem Spec

Random BSOD Crashes, please help
Related Threads
Hi folks, My computer crashes randomly, sometimes when i'm using, sometimes when i'm not. When I do see it crash, it's always a BSOD that happens when I'm multitasking on intensive websurfing, and applications. Some examples, would be Virtual Box or Photoshop (it's not isolated to a single...
I've been on Windows 8 for a little over a year (never had a single crash/BSOD) and upgraded to 8.1 about 3 months ago. Just a couple weeks ago I started receiving some seemingly random crashes. I'm not getting a BSOD. Every time it happens the mouse cursor will start acting sporadically (very...
Random crashes, no BSOD in BSOD Crashes and Debugging
Hi all, I recently bought a SSD and installed windows 8.1 on it with my old HD unplugged. I started getting these random crashes after I plugged in and reformatted my old HD. Attached is the log dump. Thanks in advance.
W8 Random Crashes [w/o BSoD] in BSOD Crashes and Debugging
Hey guys, I'm coming here with a REALLY FRUSTRATING PROBLEM. Recently randomly while @ my PC, it freezes all of a sudden. I've run MemTest86+, my PC isn't overclocked, and here's my stats: Windows 8 x64 AMD Phenom x6 @ 2.88GHz Dual NVIDIA GeForce GTX 550 Ti's in SLI Patriot Gamer 2 Series...
Solved Random BSOD Crashes in BSOD Crashes and Debugging
Windows crashes every now and then, lately it has gotten too frequent. I can't seem to find a pattern. Ran AV Scan and memory diag tool. Thanks for your assistance.
Hi, i'm new to this forum and i hope you guy can help me :) So my laptop is relatively new, it's not even a month old. I guess i've been downloading a lot of stuff that caused this error. Now, i'm not a computer expert or any type of expert, so please bear with me :D Before i go on, here are...
Random BSOD crashes in BSOD Crashes and Debugging
I've been getting random BSOD crashes that happens anytime, from playing games or simply surfing the net. Sometimes, instead of a BSOD, it just hangs with the screen distorting. Any help is greatly appreciated.
Eight Forums Android App Eight Forums IOS App Follow us on Facebook