having kernel-power error 41(63)

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Sk1f

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Hello,

I got problem same as many people on this forum. System reboot without any warning or blue screen. Happened to me only when playing CS:GO, game uses a lot of CPU and I have seen 50-60 degrees. Tried to install all new updates for bios and gpu but is still not working, even worse - now I got restarts after 5 min of game.

Please find report attached.

Probably will go back to windows 7, but I got this spec only from December and I dont think it has anything to do with power supply. But im very new in hardware and software. Would like to ask for possible solutions.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4590 (4 CPUs) ~3.3GHz
    Motherboard
    gigabyte B85M-D2V
    Memory
    G.Skill x2 8gp ripjaws
    Graphics Card(s)
    NVIDIA GeForce GTX 970 DDR5
    Monitor(s) Displays
    24" Acer predator 144Hz
    Screen Resolution
    1920x1080
    Hard Drives
    SSD sk hynix 128GB + 500GB
    Case
    Zalman Z9
    Mouse
    razer deathadder 1800 dpi
    Other Info
    BIOS Date: 06/19/14 22:49:02 Ver: 04.06.05
Is there anyone who can advice what i should do about it? I dont have any ideas what to do.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4590 (4 CPUs) ~3.3GHz
    Motherboard
    gigabyte B85M-D2V
    Memory
    G.Skill x2 8gp ripjaws
    Graphics Card(s)
    NVIDIA GeForce GTX 970 DDR5
    Monitor(s) Displays
    24" Acer predator 144Hz
    Screen Resolution
    1920x1080
    Hard Drives
    SSD sk hynix 128GB + 500GB
    Case
    Zalman Z9
    Mouse
    razer deathadder 1800 dpi
    Other Info
    BIOS Date: 06/19/14 22:49:02 Ver: 04.06.05
All desktop specs are in the report if needed.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4590 (4 CPUs) ~3.3GHz
    Motherboard
    gigabyte B85M-D2V
    Memory
    G.Skill x2 8gp ripjaws
    Graphics Card(s)
    NVIDIA GeForce GTX 970 DDR5
    Monitor(s) Displays
    24" Acer predator 144Hz
    Screen Resolution
    1920x1080
    Hard Drives
    SSD sk hynix 128GB + 500GB
    Case
    Zalman Z9
    Mouse
    razer deathadder 1800 dpi
    Other Info
    BIOS Date: 06/19/14 22:49:02 Ver: 04.06.05
I would like to ask for any free hardware test program or way to do it, if possible please.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4590 (4 CPUs) ~3.3GHz
    Motherboard
    gigabyte B85M-D2V
    Memory
    G.Skill x2 8gp ripjaws
    Graphics Card(s)
    NVIDIA GeForce GTX 970 DDR5
    Monitor(s) Displays
    24" Acer predator 144Hz
    Screen Resolution
    1920x1080
    Hard Drives
    SSD sk hynix 128GB + 500GB
    Case
    Zalman Z9
    Mouse
    razer deathadder 1800 dpi
    Other Info
    BIOS Date: 06/19/14 22:49:02 Ver: 04.06.05

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
sorry for impatience. Yes, i did posted in that topic as well.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4590 (4 CPUs) ~3.3GHz
    Motherboard
    gigabyte B85M-D2V
    Memory
    G.Skill x2 8gp ripjaws
    Graphics Card(s)
    NVIDIA GeForce GTX 970 DDR5
    Monitor(s) Displays
    24" Acer predator 144Hz
    Screen Resolution
    1920x1080
    Hard Drives
    SSD sk hynix 128GB + 500GB
    Case
    Zalman Z9
    Mouse
    razer deathadder 1800 dpi
    Other Info
    BIOS Date: 06/19/14 22:49:02 Ver: 04.06.05
---------------------------
--- Testing Processor 1 ---
---------------------------




--- IPDT64 - rev 2.20.0.0.W.MP ---




--- Start Time: 04/05/2015 15:26:31---




--- Skipping Config ---




--- Reading CPU Manufacturer ---


Expected --> GenuineIntel
Detected --> GenuineIntel
Found --- Genuine Intel Processor ---


--- Temperature Test ---


Temperature Test Passed!!!




Temperature = 54 degrees C below maximum.




--- Reading Brand String ---


Detected Brand String:
Intel Core i5-4590 3.30GHz




Brand String Test Passed!!!




--- Reading CPU Frequency ---


Expected CPU Frequency is --> 3.30




Detected CPU Frequency is --> 3.54477


CPU Frequency Test Passed!!!


Expected frequency - The highest frequency at which the tested processor was manufactured to operate
Detected frequency - The frequency at which the tested processor is currently operating
Power management modes can create marginally higher or lower detected frequency
than expected frequency. Small variations in clock frequencies are common.


--- FSB NOT Supported on this Processor ---




--- Running Base Clock test ---




Detected Base Clock --> 101
Base Clock test Pass ---
..QPI rate Test not supported..
..Skipping QPI rate Test..


Skipping QPI rate Test




--- Running Floating Point test ---




Million Floating Points per Second, MFLOPS --> 417.6
Floating Point Test Pass ---


--- Running Prime Number Generation Test ---




Operation Per Second--> 4.65205e+006
Prime Number Generation Test Pass ---


--- Reading Cache Size ---


- Detected L1 Data Cache Size --> 4 x 32
- Detected L1 Inst Cache Size --> 4 x 32


- Detected L2 Cache Size --> 1024
- Detected L3 Cache Size --> 6144




Cache Size Test Passed!!!




--- Determining MMX - SSE capabilities ---




--- CPU FEATURES DETECTION FOR ---
--- MMX SSE ---
MMX - MMX Supported --> Yes
SSE - SSE Supported --> Yes
SSE2 - SSE2 Supported --> Yes
SSE3 - SSE3 Supported --> Yes
SSSE3 - SSSE3 Supported --> Yes
SSE4.1 - SSE4.1 Supported --> Yes
SSE4.2 - SSE4.2 Supported --> Yes
--- MMX SSE - capabilities check complete ---


MMX Test Result --- PASS
SSE Test Result --- PASS
SSE2 Test Result --- PASS
SSE3 Test Result --- PASS
SSSE3 Test Result --- PASS
SSE4.1 Test Result --- PASS
SSE4.2 Test Result --- PASS
MMX SSE Testing Passed !!


--- Determining AVX AES PCLMULQDQ capabilities ---




--- CPU FEATURES DETECTION FOR ---
--- AVX/AES/PCLMULQDQ ---
AVX - Advanced Vector Extensions Supported --> Yes
AVX OS Support - AVX Operating System Supported --> Yes
AES - Advanced Encryption Standard Supported --> Yes
PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes
--- AVX AES PCLMULQDQ capabilities check complete ---


AVX Compare Test Result --- PASS
AES Test Result --- PASS
PCLMULQDQ Test Result --- PASS
AVX AES PCLMULQDQ Testing Passed !!


--- Reading Memory Size ---




Detected Memory Size is --> 16.00GB




--- Integrated Memory Controller Stress Test ---




--- Integrated Memory Controller Stress Test Pass!!! ---




Integrated Memory Controller Test Pass!!!




Chipset : B85 SKU


2 device connected to PCI Express Port 0
1 : NVIDIA Miracast Audio
2 : High Definition Audio Controller


No device connected to PCI Express Port 1


1 device connected to PCI Express Port 3
1 : Realtek PCIe GBE Family Controller


3 device connected to SATA Controller 1
1 : ST500DM002-1BD142
2 : HFS128G32MNB-2202A
3 : PIONEER DVD-RW DVR-215


3USB devices detected
1 : USB Input Device
2 : Razer DeathAdder
3 : USB Composite Device


1 device connected to Intel High Definition Audio Controller
1 : Realtek High Definition Audio


--- Platform Controller Hub Test Completed!!! ---




..
..Query 2..
..
--- Querying for Intel(R) Integrated Graphics Device (IGD) ---
..Did not detect Intel(R) Integrated Graphics Device (IGD).
..This could be that the test platform is using a discrete graphics card.
..To test IGD, verify that there is an onboard video connector,
..shutdown the test platform, remove the graphics card, and
..move video cable from graphics card to onboard video connector
..Skipping Intel(R) Integrated Graphics Device Presence Test..
..


--- CPU Load ---




--- Load Level = 8




CPU Load Passed!!!




--- Temperature Test ---


Temperature Test Passed!!!




Temperature = 45 degrees C below maximum.




--- Test End Time: 04/05/2015 15:30:31---






System Information
------------------
Processor Name: Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz
Processor Information: Intel64 Family 6 Model 60 Stepping 3
Number of Physical Cores: 4
Number of Logical Cores: 4
Installed System Memory: 16 GB
Operating System: Microsoft Windows 8.1 Pro 64-bit
Graphics Information: NVIDIA GeForce GTX 970
System Product: B85M-D2V
System BIOS: FC
PASS
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4590 (4 CPUs) ~3.3GHz
    Motherboard
    gigabyte B85M-D2V
    Memory
    G.Skill x2 8gp ripjaws
    Graphics Card(s)
    NVIDIA GeForce GTX 970 DDR5
    Monitor(s) Displays
    24" Acer predator 144Hz
    Screen Resolution
    1920x1080
    Hard Drives
    SSD sk hynix 128GB + 500GB
    Case
    Zalman Z9
    Mouse
    razer deathadder 1800 dpi
    Other Info
    BIOS Date: 06/19/14 22:49:02 Ver: 04.06.05
There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

Please provide this report:
License Information (Windows 8)


  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Command prompt =>
  3. Inside the Command Prompt windows copy and paste the following command
    licensingdiag.exe -report "%userprofile%\Desktop\report.txt" -log "%userprofile%\Desktop\repfiles.cab"
  4. Once finished please go to your desktop -> You will see two files report.txt and repfiles.cab -> Please select both files and add them into a zip file
  5. Upload this zip file to your next reply
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Is not allowing me to enter .cab file, dunno why.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4590 (4 CPUs) ~3.3GHz
    Motherboard
    gigabyte B85M-D2V
    Memory
    G.Skill x2 8gp ripjaws
    Graphics Card(s)
    NVIDIA GeForce GTX 970 DDR5
    Monitor(s) Displays
    24" Acer predator 144Hz
    Screen Resolution
    1920x1080
    Hard Drives
    SSD sk hynix 128GB + 500GB
    Case
    Zalman Z9
    Mouse
    razer deathadder 1800 dpi
    Other Info
    BIOS Date: 06/19/14 22:49:02 Ver: 04.06.05
You must zip them up.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
done
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4590 (4 CPUs) ~3.3GHz
    Motherboard
    gigabyte B85M-D2V
    Memory
    G.Skill x2 8gp ripjaws
    Graphics Card(s)
    NVIDIA GeForce GTX 970 DDR5
    Monitor(s) Displays
    24" Acer predator 144Hz
    Screen Resolution
    1920x1080
    Hard Drives
    SSD sk hynix 128GB + 500GB
    Case
    Zalman Z9
    Mouse
    razer deathadder 1800 dpi
    Other Info
    BIOS Date: 06/19/14 22:49:02 Ver: 04.06.05
I was thinking thread was deleted. It is just vent down the list. Sorry.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4590 (4 CPUs) ~3.3GHz
    Motherboard
    gigabyte B85M-D2V
    Memory
    G.Skill x2 8gp ripjaws
    Graphics Card(s)
    NVIDIA GeForce GTX 970 DDR5
    Monitor(s) Displays
    24" Acer predator 144Hz
    Screen Resolution
    1920x1080
    Hard Drives
    SSD sk hynix 128GB + 500GB
    Case
    Zalman Z9
    Mouse
    razer deathadder 1800 dpi
    Other Info
    BIOS Date: 06/19/14 22:49:02 Ver: 04.06.05
Hi Sk1F,

Sadly, your system has got the symptoms that it is a pirated one. I checked the Logs and it appears you have KMS Service running. Please note that running counterfeit copy of Windows can lead to unexpected behaviour which is not normal. Plus, the forum rules do not permit this.

Please ensure that you are running a legal version of Windows. Thread has been requested for closure. Feel free to open another thread once you have a clean system.


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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