Windows 8 and 8.1 Forums

having kernel-power error 41(63)

  1. #1

    Posts : 10
    windows 8.1

    having kernel-power error 41(63)


    I got problem same as many people on this forum. System reboot without any warning or blue screen. Happened to me only when playing CS:GO, game uses a lot of CPU and I have seen 50-60 degrees. Tried to install all new updates for bios and gpu but is still not working, even worse - now I got restarts after 5 min of game.

    Please find report attached.

    Probably will go back to windows 7, but I got this spec only from December and I dont think it has anything to do with power supply. But im very new in hardware and software. Would like to ask for possible solutions.

      My System SpecsSystem Spec

  2. #2

    Posts : 10
    windows 8.1

    Is there anyone who can advice what i should do about it? I dont have any ideas what to do.
      My System SpecsSystem Spec

  3. #3

    Posts : 10
    windows 8.1

    All desktop specs are in the report if needed.
      My System SpecsSystem Spec

  4. #4

    Posts : 10
    windows 8.1

    I would like to ask for any free hardware test program or way to do it, if possible please.
      My System SpecsSystem Spec

  5. #5

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Free diagnostics: Hardware Diagnostics

    I understand that this is a very important problem for you and that you'd like it solved as soon as is possible. But there are other circumstances that you may not be aware of. Please read the first post in this pinned topic about waiting for a response: Have you been waiting for a response?
      My System SpecsSystem Spec

  6. #6

    Posts : 10
    windows 8.1

    sorry for impatience. Yes, i did posted in that topic as well.
      My System SpecsSystem Spec

  7. #7

    Posts : 10
    windows 8.1

    --- Testing Processor 1 ---

    --- IPDT64 - rev ---

    --- Start Time: 04/05/2015 15:26:31---

    --- Skipping Config ---

    --- Reading CPU Manufacturer ---

    Expected --> GenuineIntel
    Detected --> GenuineIntel
    Found --- Genuine Intel Processor ---

    --- Temperature Test ---

    Temperature Test Passed!!!

    Temperature = 54 degrees C below maximum.

    --- Reading Brand String ---

    Detected Brand String:
    Intel Core i5-4590 3.30GHz

    Brand String Test Passed!!!

    --- Reading CPU Frequency ---

    Expected CPU Frequency is --> 3.30

    Detected CPU Frequency is --> 3.54477

    CPU Frequency Test Passed!!!

    Expected frequency - The highest frequency at which the tested processor was manufactured to operate
    Detected frequency - The frequency at which the tested processor is currently operating
    Power management modes can create marginally higher or lower detected frequency
    than expected frequency. Small variations in clock frequencies are common.

    --- FSB NOT Supported on this Processor ---

    --- Running Base Clock test ---

    Detected Base Clock --> 101
    Base Clock test Pass ---
    ..QPI rate Test not supported..
    ..Skipping QPI rate Test..

    Skipping QPI rate Test

    --- Running Floating Point test ---

    Million Floating Points per Second, MFLOPS --> 417.6
    Floating Point Test Pass ---

    --- Running Prime Number Generation Test ---

    Operation Per Second--> 4.65205e+006
    Prime Number Generation Test Pass ---

    --- Reading Cache Size ---

    - Detected L1 Data Cache Size --> 4 x 32
    - Detected L1 Inst Cache Size --> 4 x 32

    - Detected L2 Cache Size --> 1024
    - Detected L3 Cache Size --> 6144

    Cache Size Test Passed!!!

    --- Determining MMX - SSE capabilities ---

    --- MMX SSE ---
    MMX - MMX Supported --> Yes
    SSE - SSE Supported --> Yes
    SSE2 - SSE2 Supported --> Yes
    SSE3 - SSE3 Supported --> Yes
    SSSE3 - SSSE3 Supported --> Yes
    SSE4.1 - SSE4.1 Supported --> Yes
    SSE4.2 - SSE4.2 Supported --> Yes
    --- MMX SSE - capabilities check complete ---

    MMX Test Result --- PASS
    SSE Test Result --- PASS
    SSE2 Test Result --- PASS
    SSE3 Test Result --- PASS
    SSSE3 Test Result --- PASS
    SSE4.1 Test Result --- PASS
    SSE4.2 Test Result --- PASS
    MMX SSE Testing Passed !!

    --- Determining AVX AES PCLMULQDQ capabilities ---

    AVX - Advanced Vector Extensions Supported --> Yes
    AVX OS Support - AVX Operating System Supported --> Yes
    AES - Advanced Encryption Standard Supported --> Yes
    PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes
    --- AVX AES PCLMULQDQ capabilities check complete ---

    AVX Compare Test Result --- PASS
    AES Test Result --- PASS
    PCLMULQDQ Test Result --- PASS
    AVX AES PCLMULQDQ Testing Passed !!

    --- Reading Memory Size ---

    Detected Memory Size is --> 16.00GB

    --- Integrated Memory Controller Stress Test ---

    --- Integrated Memory Controller Stress Test Pass!!! ---

    Integrated Memory Controller Test Pass!!!

    Chipset : B85 SKU

    2 device connected to PCI Express Port 0
    1 : NVIDIA Miracast Audio
    2 : High Definition Audio Controller

    No device connected to PCI Express Port 1

    1 device connected to PCI Express Port 3
    1 : Realtek PCIe GBE Family Controller

    3 device connected to SATA Controller 1
    1 : ST500DM002-1BD142
    2 : HFS128G32MNB-2202A
    3 : PIONEER DVD-RW DVR-215

    3USB devices detected
    1 : USB Input Device
    2 : Razer DeathAdder
    3 : USB Composite Device

    1 device connected to Intel High Definition Audio Controller
    1 : Realtek High Definition Audio

    --- Platform Controller Hub Test Completed!!! ---

    ..Query 2..
    --- Querying for Intel(R) Integrated Graphics Device (IGD) ---
    ..Did not detect Intel(R) Integrated Graphics Device (IGD).
    ..This could be that the test platform is using a discrete graphics card.
    ..To test IGD, verify that there is an onboard video connector,
    ..shutdown the test platform, remove the graphics card, and
    ..move video cable from graphics card to onboard video connector
    ..Skipping Intel(R) Integrated Graphics Device Presence Test..

    --- CPU Load ---

    --- Load Level = 8

    CPU Load Passed!!!

    --- Temperature Test ---

    Temperature Test Passed!!!

    Temperature = 45 degrees C below maximum.

    --- Test End Time: 04/05/2015 15:30:31---

    System Information
    Processor Name: Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz
    Processor Information: Intel64 Family 6 Model 60 Stepping 3
    Number of Physical Cores: 4
    Number of Logical Cores: 4
    Installed System Memory: 16 GB
    Operating System: Microsoft Windows 8.1 Pro 64-bit
    Graphics Information: NVIDIA GeForce GTX 970
    System Product: B85M-D2V
    System BIOS: FC
      My System SpecsSystem Spec

  8. #8

    Posts : 5,139
    Win8.1Pro - Finally!!!

    There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

    Please provide this report:
    License Information (Windows 8)

    1. Right click on the button
    2. Click on Command prompt =>
    3. Inside the Command Prompt windows copy and paste the following command
      licensingdiag.exe -report "%userprofile%\Desktop\report.txt" -log "%userprofile%\Desktop\"
    4. Once finished please go to your desktop -> You will see two files report.txt and -> Please select both files and add them into a zip file
    5. Upload this zip file to your next reply
      My System SpecsSystem Spec

  9. #9

    Posts : 10
    windows 8.1

    Is not allowing me to enter .cab file, dunno why.
      My System SpecsSystem Spec

  10. #10

    Posts : 5,139
    Win8.1Pro - Finally!!!

    You must zip them up.
      My System SpecsSystem Spec

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having kernel-power error 41(63)
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