Windows 8 and 8.1 Forums


random bsods all the time need some help

  1. #1


    Posts : 8
    windows 8.1

    random bsods all the time need some help


    hello forum.

    ive tried many forums already but nowhere i get answers or some help.
    i get these many bsods all the time and its getting really annoying.
    here are most ofthem in the dumbfile. some specs : acer aspire v3-772G, Nvidia gforce gtx760m, intel i7-4702MQ
    .... if u need more just ask.

    i hepe somebody can help me fix this problem?
    (sorry for my bad english because my main langue is dutch)
    thank you in advance.
    greetings sander

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions

    While waiting for a reply, please:
    - try these free hardware diagnostics: Hardware Diagnostics
    - run Driver Verifier according to these instructions: Driver Verifier Settings
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    windows 8.1


    the hardware and the driver test i will run tomorrow.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Reports are incomplete. Please rerun the data gathering app and let it run for at least 15 minutes (or until the app itself tells you that it's done).
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    windows 8.1


    Quote Originally Posted by usasma View Post
    Reports are incomplete. Please rerun the data gathering app and let it run for at least 15 minutes (or until the app itself tells you that it's done).
    i hope this one is good

    i also have another question;
    the memorytest and the driver test how long does i need to run it?
    because im working over day but when back fo-rom work i need my laptop for work
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Both the memory test and the hard drive test can take a long time (the memory test is usually longer than the hard drive test).\
    I would run them overnight (while you're sleeping).

    Reports are still incomplete. This could be a Windows problem or a problem with the report generator.
    So, please try this (it generates the 2 most useful reports using Windows tools):
    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

    systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
    You have both Norton and McAfee running on the system. Please uninstall both of them and use the in-built Windows Defender and Windows Firewall to test the system. Once you've determined if it's the fault of Norton/McAfee (if the BSOD's stop), feel free to reinstall ONE of them. DO NOT install more than one antivirus or firewall (the Windows one's will self-disable when/if you reinstall your other product).

    Out of 11 memory dumps there were 4 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - dirt/dust/hair/fur/crud inside the case. Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
    - missing Windows Updates
    - compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    2 of the memory dumps specified hardware as a cause - so it's imperative that you complete the hardware diagnostics that I linked to previously ( Hardware Diagnostics )

    Also, just in case of a lower level software error, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Keyboard}</title> <meta content="" name="Search_category" /> <meta content="" name="Search_title" /> <style> /* BEGIN Messaging */ .message { background-color: #ffc; border-style: solid; border-radius: 4px; border-width: 1px; color: #000; padding: 6px 8px 6px
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

    LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Gamepanel Virtual HID Device Driver}http://www.logitech.com/index.cfm/su...oads/&cl=us,en
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Apr  6 17:07:26.106 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040615-24296-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:28:01.910
    *** WARNING: Unable to verify timestamp for k57nd60a.sys
    *** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
    Probably caused by :k57nd60a.sys ( k57nd60a+1e645 )
    BugCheck D1, {ffffffffffffffe0, 2, 0, fffff800042e0645}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: ffffffffffffffe0, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff800042e0645, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  netsession_win
    FAILURE_BUCKET_ID: AV_k57nd60a+1e645
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
      Baseboard Product             VA70_HW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr  6 16:38:50.446 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040615-26234-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:1 days 8:48:21.250
    Probably caused by :ntkrnlmp.exe ( nt!_report_gsfailure+25 )
    BugCheck F7, {ffffd00021ec59c0, 821a75f5938c, ffff7de58a0a6c73, 0}
    BugCheck Info: DRIVER_OVERRAN_STACK_BUFFER (f7)
    Arguments: 
    Arg1: ffffd00021ec59c0, Actual security check cookie from the stack
    Arg2: 0000821a75f5938c, Expected security check cookie
    Arg3: ffff7de58a0a6c73, Complement of the expected security check cookie
    Arg4: 0000000000000000, zero
    BUGCHECK_STR:  0xF7
    DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME
    PROCESS_NAME:  audiodg.exe
    FAILURE_BUCKET_ID: 0xF7_MISSING_GSFRAME_nt!_report_gsfailure
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
      Baseboard Product             VA70_HW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr  5 07:50:02.593 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040515-23875-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 14:49:54.397
    Probably caused by :ntkrnlmp.exe ( nt!_report_gsfailure+25 )
    BugCheck F7, {ffffd000382bc9c0, 88632ab26437, ffff779cd54d9bc8, 0}
    BugCheck Info: DRIVER_OVERRAN_STACK_BUFFER (f7)
    Arguments: 
    Arg1: ffffd000382bc9c0, Actual security check cookie from the stack
    Arg2: 000088632ab26437, Expected security check cookie
    Arg3: ffff779cd54d9bc8, Complement of the expected security check cookie
    Arg4: 0000000000000000, zero
    BUGCHECK_STR:  0xF7
    DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME
    PROCESS_NAME:  audiodg.exe
    FAILURE_BUCKET_ID: 0xF7_MISSING_GSFRAME_nt!_report_gsfailure
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
      Baseboard Product             VA70_HW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr  4 16:59:43.508 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040415-24906-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 3:02:11.313
    Probably caused by :hardware ( dxgmms1+50b7 )
    BugCheck D1, {0, 6, 1, fffff8000262a0b7}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000006, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff8000262a0b7, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: IP_MISALIGNED_dxgmms1.sys
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
      Baseboard Product             VA70_HW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr  4 13:56:52.871 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040415-22703-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:06:26.691
    *** WARNING: Unable to verify timestamp for EX64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for EX64.SYS
    Probably caused by :EX64.SYS ( EX64+bc6a2 )
    BugCheck 50, {ffffc0000f014f50, 0, fffff800020ce6a2, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffc0000f014f50, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff800020ce6a2, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_EX64+bc6a2
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
      Baseboard Product             VA70_HW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr  4 13:49:52.427 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040415-23203-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:04:39.230
    *** WARNING: Unable to verify timestamp for EX64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for EX64.SYS
    Probably caused by :EX64.SYS ( EX64+bcf8d )
    BugCheck 50, {ffffc0000cb5e0ac, 1, fffff800020e4f8d, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffc0000cb5e0ac, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff800020e4f8d, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_EX64+bcf8d
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
      Baseboard Product             VA70_HW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Apr  1 16:57:01.481 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040115-25625-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 22:47:19.165
    Probably caused by :ntkrnlmp.exe ( nt!PpmCheckSnapAllUtility+389 )
    BugCheck 1E, {ffffffffc000001d, fffff802c49b4285, ffffe000083e9880, fffff802c6735b50}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc000001d, The exception code that was not handled
    Arg2: fffff802c49b4285, The address that the exception occurred at
    Arg3: ffffe000083e9880, Parameter 0 of the exception
    Arg4: fffff802c6735b50, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c000001d
    PROCESS_NAME:  Engine.exe
    FAILURE_BUCKET_ID: 0x1E_c000001d_BAD_IP_nt!PpmCheckSnapAllUtility
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
      Baseboard Product             VA70_HW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Mar 31 17:19:30.780 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\033115-21703-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 23:06:34.583
    Probably caused by :ntkrnlmp.exe ( nt!PpmCheckSnapAllUtility+389 )
    BugCheck 1E, {ffffffffc000001d, fffff802d739c285, ffffe000013ba080, fffff802d9130b50}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc000001d, The exception code that was not handled
    Arg2: fffff802d739c285, The address that the exception occurred at
    Arg3: ffffe000013ba080, Parameter 0 of the exception
    Arg4: fffff802d9130b50, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c000001d
    PROCESS_NAME:  Engine.exe
    FAILURE_BUCKET_ID: 0x1E_c000001d_BAD_IP_nt!PpmCheckSnapAllUtility
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
      Baseboard Product             VA70_HW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 30 18:12:29.895 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\033115-26468-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 3:16:14.699
    Probably caused by :hardware ( dxgmms1+50b7 )
    BugCheck D1, {0, 6, 1, fffff8000210a0b7}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000006, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff8000210a0b7, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: IP_MISALIGNED_dxgmms1.sys
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
      Baseboard Product             VA70_HW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 30 14:55:47.031 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\033015-30906-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:2 days 5:32:32.371
    Probably caused by :ntkrnlmp.exe ( nt!_report_gsfailure+25 )
    BugCheck F7, {ffffd0003866e9c0, 2939726dd3a3, ffffd6c68d922c5c, 0}
    BugCheck Info: DRIVER_OVERRAN_STACK_BUFFER (f7)
    Arguments: 
    Arg1: ffffd0003866e9c0, Actual security check cookie from the stack
    Arg2: 00002939726dd3a3, Expected security check cookie
    Arg3: ffffd6c68d922c5c, Complement of the expected security check cookie
    Arg4: 0000000000000000, zero
    BUGCHECK_STR:  0xF7
    DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME
    PROCESS_NAME:  audiodg.exe
    FAILURE_BUCKET_ID: 0xF7_MISSING_GSFRAME_nt!_report_gsfailure
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
      Baseboard Product             VA70_HW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Apr  6 17:07:26.106 2015 (UTC - 4:00)**************************
    LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
    btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
    LGSHidFilt.Sys              Thu May 30 11:16:33 2013 (51A76D51)
    LMDriver.sys                Tue Jul 16 14:58:57 2013 (51E597F1)
    RadioShim.sys               Tue Jul 16 14:58:57 2013 (51E597F1)
    nvlddmkm.sys                Thu Aug  1 08:18:35 2013 (51FA521B)
    nvpciflt.sys                Thu Aug  1 08:19:11 2013 (51FA523F)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    RTKVHD64.sys                Tue Aug 27 08:31:56 2013 (521C9C3C)
    RtsPStor.sys                Fri Aug 30 06:01:24 2013 (52206D74)
    iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
    igdkmd64.sys                Tue Oct  1 13:06:57 2013 (524B0131)
    k57nd60a.sys                Wed Oct 30 03:14:03 2013 (5270B1BB)
    SynTP.sys                   Wed Nov  6 23:58:15 2013 (527B1DE7)
    athwbx.sys                  Thu Dec 12 04:10:36 2013 (52A97D8C)
    btfilter.sys                Fri Dec 20 02:42:05 2013 (52B3F4CD)
    Smb_driver_Intel.sys        Mon Jan  6 11:31:35 2014 (52CADA67)
    SYMEVENT64x86.SYS           Wed May  7 22:18:49 2014 (536AE989)
    EagleX64.sys                Thu Jun  5 01:23:01 2014 (538FFEB5)
    SYMDS64.SYS                 Fri Aug  8 02:17:10 2014 (53E46B66)
    SYMEFA64.SYS                Mon Aug 11 13:19:13 2014 (53E8FB11)
    SYMNETS.SYS                 Tue Aug 12 18:15:11 2014 (53EA91EF)
    Ironx64.SYS                 Thu Aug 14 22:38:59 2014 (53ED72C3)
    ccSetx64.sys                Mon Aug 18 15:33:11 2014 (53F254F7)
    SRTSPX64.SYS                Tue Aug 26 02:36:42 2014 (53FC2AFA)
    TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
    mfehidk.sys                 Wed Sep 24 18:26:25 2014 (54234511)
    mfewfpk.sys                 Wed Sep 24 18:26:43 2014 (54234523)
    mfeavfk.sys                 Wed Sep 24 18:27:42 2014 (5423455E)
    mfefirek.sys                Wed Sep 24 18:29:05 2014 (542345B1)
    UimFIO.SYS                  Thu Oct 23 18:34:49 2014 (54498289)
    UimBus.sys                  Thu Oct 23 18:34:54 2014 (5449828E)
    uim_im.sys                  Thu Oct 23 18:35:21 2014 (544982A9)
    uim_devim.sys               Thu Oct 23 18:35:25 2014 (544982AD)
    ndisrfl.sys                 Fri Oct 31 01:04:58 2014 (5453187A)
    nettap630.sys               Fri Oct 31 01:05:24 2014 (54531894)
    EX64.SYS                    Sat Nov 15 04:14:03 2014 (5467195B)
    ENG64.SYS                   Sat Nov 15 04:15:33 2014 (546719B5)
    nvvad64v.sys                Thu Nov 20 10:33:54 2014 (546E09E2)
    HWiNFO64A.SYS               Sun Nov 23 11:24:07 2014 (54720A27)
    eeCtrl64.sys                Tue Nov 25 15:15:44 2014 (5474E370)
    EraserUtilRebootDrv.sys     Tue Nov 25 15:15:44 2014 (5474E370)
    SRTSP64.SYS                 Wed Nov 26 20:27:56 2014 (54767E1C)
    NvStreamKms.sys             Mon Jan 12 12:56:42 2015 (54B40ADA)
    BHDrvx64.sys                Thu Jan 22 19:46:20 2015 (54C199DC)
    IDSvia64.sys                Tue Mar 17 19:43:19 2015 (5508BC17)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr  6 16:38:50.446 2015 (UTC - 4:00)**************************
    ccSetx64.sys                Mon Jul 29 15:50:14 2013 (51F6C776)
    
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LMDriver.sys
    http://www.carrona.org/drivers/driver.php?id=RadioShim.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=EagleX64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    http://www.carrona.org/drivers/driver.php?id=UimFIO.SYS
    http://www.carrona.org/drivers/driver.php?id=UimBus.sys
    http://www.carrona.org/drivers/driver.php?id=uim_im.sys
    http://www.carrona.org/drivers/driver.php?id=uim_devim.sys
    ndisrfl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    nettap630.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    windows 8.1


    Quote Originally Posted by usasma View Post
    You have both Norton and McAfee running on the system. Please uninstall both of them and use the in-built Windows Defender and Windows Firewall to test the system. Once you've determined if it's the fault of Norton/McAfee (if the BSOD's stop), feel free to reinstall ONE of them. DO NOT install more than one antivirus or firewall (the Windows one's will self-disable when/if you reinstall your other product).

    Out of 11 memory dumps there were 4 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - dirt/dust/hair/fur/crud inside the case. Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
    - missing Windows Updates
    - compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    2 of the memory dumps specified hardware as a cause - so it's imperative that you complete the hardware diagnostics that I linked to previously ( Hardware Diagnostics )

    Also, just in case of a lower level software error, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Keyboard}</title> <meta content="" name="Search_category" /> <meta content="" name="Search_title" /> <style> /* BEGIN Messaging */ .message { background-color: #ffc; border-style: solid; border-radius: 4px; border-width: 1px; color: #000; padding: 6px 8px 6px
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

    LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Gamepanel Virtual HID Device Driver}http://www.logitech.com/index.cfm/su...oads/&cl=us,en
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys

    - on the outside nothing is broken, i wont go inside my laptop because i dont know much about it.
    - its still standard. and it dont get really hot.
    - i clean once a month everywhere my laptop need air.
    - my laptop is updated on all windows updates. although i have one question about the 2 red updates: i see those are from logitec, the only logytec software i have installed is logitec gaming software i can delete this i need so but i installed this a couple days ago and bsods where already there befor instal.
    - this is the Original system software that i installed again trough the factory reset option.
    - i scan my laptop every 2 weeks with malwarebites and ccleaner.

    i redid the dm log collector i see that the size of the log is bigger i hope its good now
    because when i do the when i do the msinfo32 its says that it cant get acces to the windows management instrumatation software, possible that the files are moved or deleted
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It appears that there are some serious problems with your Windows installation (as you cannot get WMI to work).
    Only 2 reports have any significant information in them (of the 19 reports that were generated)
    Your event viewer log entries go back to January of 2014
    Your WIndows Update log entries go back to March of 2015

    When did you last reset your computer?
    How did you do it?
    Did you use the Reset or the Refresh option?
    Did you use the Acer Recovery media/option?

    Uninstall the Logitech software. This is only temporary and you can feel free to reinstall it whenever you'd like. Removing it will give us one less thing to worry about.

    Have you uninstalled the antivirus software that I asked?
    Did that stop the BSOD's?

    Have you run the hardware diagnostics that I suggested?
    Have you run Driver Verifier as I suggested?
      My System SpecsSystem Spec

random bsods all the time need some help
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