Windows 8 and 8.1 Forums


BSOD daily while YouTubing/browsing

  1. #1


    Posts : 1
    Windows 8.1 64-bit

    BSOD daily while YouTubing/browsing


    Hi, I purchased this HP 14-z002na laptop last month and since three days ago, the computer has restarted itself everyday with the error message: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED atikmdag.sys. It has happened while watching videos, playing Kingdom of Loathing, a browser-based game.

    I've followed the instructions to the best of my ability but I'm as slow as tar when it comes to computers so excuse me if I've omitted anything. I've downloaded that log collector tool and I believe I've attached the zip file of results below. *fingers crossed*

    I greatly appreciate you taking the time to help me out. Thank you very much. :)

    Attachment 59861

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    I would suggest you to uninstall the currently installed AMD Driver using the Display Driver Utility from this **LINK**. Once it has removed the drivers, reinstall the latest drivers from the manufacturer Website and see if the crashes persist or not.

    Code:
    WirelessButtonDriver64.sys Thu Aug 30 05:11:29 2012 (503ED9E1) 
    HP  wireless driver - 1st seen in Windows 8[br]Apparently related to various  keyboard functions and FN key 
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys 
    
    amdxata.sys Tue Jul  9 00:45:00 2013 (51DB40EC) 
    AMD storage controller driver - usually from the  Windows 7 DVD 
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys 
    
    amdsata.sys Tue Jul 9 00:54:38  2013 (51DB432E) 
    AMD AHCI 1.2 Device Driver 
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys 
    
    bcbtums.sys Thu Oct 17 22:45:30  2013 (52604C6A) 
    Broadcom Bluetooth Firmware Download Filter driver from  Broadcom Corporation. 
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys 
    
    AmdAS4.sys Thu Oct 24 07:59:23  2013 (5268B73B) 
    
    AmdAS4.sys - this driver hasn't been added to the DRT as of  this run. Please search Google/Bing for the driver if additional information is  needed. 
    
    amdkmpfd.sys Fri Dec 13 06:33:34 2013 (52AA9C2E) 
    AMD  PCI Root Bus Lower Filter 
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys 
    
    AMDACPKSL.SYS Wed Mar 12 00:49:44  2014 (531FA118) 
    included in the AMD/ATI Catalyst WDM drivers package 
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS 
    
    AtihdWB6.sys Wed Mar 12 00:50:02  2014 (531FA12A) 
    AMD High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys 
    
    amdpsp.sys Thu Apr 17 00:07:54  2014 (534EFF3A) 
    
    amdpsp.sys - this driver hasn't been added to the DRT as of  this run. Please search Google/Bing for the driver if additional information is  needed. 
    
    atikmpag.sys Fri Jun 6 03:31:25 2014 (539119ED) 
    ATI  Video driver (remove the Catalyst Control Center and only install the Display  Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    atikmdag.sys Fri Jun 6 04:31:01  2014 (539127E5) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    Apfiltr.sys Fri Jun 13 06:27:13  2014 (539A7DA1) 
    Alps pointing device 
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys 
    
    RTKVHD64.sys Tue Jul 8 13:08:35  2014 (53BBD133) 
    Realtek High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    bcmwl63a.sys Thu Jul 31 18:58:54  2014 (53DA75CE) 
    Broadcom 802.11 Network Adapter wireless driver 
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys 
    
    mfencbdc01.sys Sat Nov 8 18:35:49  2014 (545E5475) 
    McAfee Anti-Malware Core driver 
    http://www.carrona.org/drivers/driver.php?id=mfencbdc01.sys 
    
    mfencbdc02.sys Fri Jan 16  09:45:58 2015 (54B8CFC6) 
    McAfee Anti-Malware Core driver 
    http://www.carrona.org/drivers/driver.php?id=mfencbdc02.sys 
    
    mfencbdc.sys Fri Jan 16  09:45:58 2015 (54B8CFC6) 
    McAfee Event driver 
    http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys 
    
    mfehidk01.sys Wed Feb 11 22:52:39  2015 (54DBCF27) 
    McAfee unknown driver 
    http://www.carrona.org/drivers/driver.php?id=mfehidk01.sys 
    
    mfehidk.sys Wed Feb 11 22:52:39  2015 (54DBCF27) 
    McAfee Host Intrusion Detection Link Driver 
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys 
    
    mfewfpk.sys Wed Feb 11 22:52:51  2015 (54DBCF33) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys 
    
    mfedisk.sys Wed Feb 11 22:53:04  2015 (54DBCF40) 
    
    mfedisk.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    mfeavfk01.sys Wed Feb 11 22:53:26 2015 (54DBCF56)  
    McAfee Firewall Total Protection 2010 
    http://www.carrona.org/drivers/driver.php?id=mfeavfk01.sys 
    
    mfeavfk.sys Wed Feb 11 22:53:26  2015 (54DBCF56) 
    McAfee Anti-Virus File System Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys 
    
    mfefirek.sys Wed Feb 11 22:54:29  2015 (54DBCF95) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys 
    
    cfwids.sys Wed Feb 11 22:54:57  2015 (54DBCFB1) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=cfwids.sys 
    
    mfeaack01.sys Wed Feb 11 22:57:04  2015 (54DBD030) 
    
    mfeaack01.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    mfeaack.sys Wed Feb 11 22:57:04 2015 (54DBD030)  
    
    mfeaack.sys - this driver  hasn't been added to the DRT as of this run. Please search Google/Bing for the  driver if additional information is needed. 
    
    
    
    Debug session  time: Mon Mar 30 21:57:18.164 2015 (UTC + 2:00) 
    Loading Dump File  [D:\SysnativeBSODApps\033015-12640-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 0:04:15.122  
    *** ERROR: Module load completed but symbols could not be loaded for  atikmdag.sys 
    Probably caused by : atikmdag.sys ( atikmdag+c513b )  
    BugCheck 1000007E, {ffffffffc0000005, fffff8017093d13b, ffffd001b3142128,  ffffd001b3141930} 
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e) 
    Bugcheck code 1000007E 
    Arguments: 
    Arg1:  ffffffffc0000005, The exception code that was not handled 
    Arg2:  fffff8017093d13b, The address that the exception occurred at 
    Arg3:  ffffd001b3142128, Exception Record Address 
    Arg4: ffffd001b3141930, Context  Record Address 
    PROCESS_NAME: System 
    BUGCHECK_STR: AV  
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    FAILURE_BUCKET_ID:  AV_atikmdag+c513b 
    BiosVersion = F.02 
    BiosReleaseDate = 07/30/2014  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP Stream  Notebook PC 14  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Mon Mar 30 21:52:18.108 2015 (UTC + 2:00) 
    Loading  Dump File [D:\SysnativeBSODApps\033015-12078-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days  15:38:45.088 
    *** ERROR: Module load completed but symbols could not be  loaded for atikmdag.sys 
    Probably caused by : atikmdag.sys ( atikmdag+c513b )  
    BugCheck 1000007E, {ffffffffc0000005, fffff8001ccfe13b, ffffd000a5635128,  ffffd000a5634930} 
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e) 
    Bugcheck code 1000007E 
    Arguments: 
    Arg1:  ffffffffc0000005, The exception code that was not handled 
    Arg2:  fffff8001ccfe13b, The address that the exception occurred at 
    Arg3:  ffffd000a5635128, Exception Record Address 
    Arg4: ffffd000a5634930, Context  Record Address 
    PROCESS_NAME: System 
    BUGCHECK_STR: AV  
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    FAILURE_BUCKET_ID:  AV_atikmdag+c513b 
    BiosVersion = F.02 
    BiosReleaseDate = 07/30/2014  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP Stream  Notebook PC 14  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Mon Mar 30 06:12:43.273 2015 (UTC + 2:00) 
    Loading  Dump File [D:\SysnativeBSODApps\033015-13156-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 1 days 0:00:40.459  
    *** ERROR: Module load completed but symbols could not be loaded for  atikmdag.sys 
    Probably caused by : atikmdag.sys ( atikmdag+c513b )  
    BugCheck 1000007E, {ffffffffc0000005, fffff8013f9c413b, ffffd00020732128,  ffffd00020731930} 
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e) 
    Bugcheck code 1000007E 
    Arguments: 
    Arg1:  ffffffffc0000005, The exception code that was not handled 
    Arg2:  fffff8013f9c413b, The address that the exception occurred at 
    Arg3:  ffffd00020732128, Exception Record Address 
    Arg4: ffffd00020731930, Context  Record Address 
    PROCESS_NAME: System 
    BUGCHECK_STR: AV  
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    FAILURE_BUCKET_ID:  AV_atikmdag+c513b 
    BiosVersion = F.02 
    BiosReleaseDate = 07/30/2014  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP Stream  Notebook PC 14  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sun Mar 29 06:11:11.088 2015 (UTC + 2:00) 
    Loading  Dump File [D:\SysnativeBSODApps\032915-29250-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 8 days  16:02:35.458 
    *** ERROR: Module load completed but symbols could not be  loaded for atikmdag.sys 
    Probably caused by : atikmdag.sys ( atikmdag+c513b )  
    BugCheck 1000007E, {ffffffffc0000005, fffff801e5b9213b, ffffd0002052d128,  ffffd0002052c930} 
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e) 
    Bugcheck code 1000007E 
    Arguments: 
    Arg1:  ffffffffc0000005, The exception code that was not handled 
    Arg2:  fffff801e5b9213b, The address that the exception occurred at 
    Arg3:  ffffd0002052d128, Exception Record Address 
    Arg4: ffffd0002052c930, Context  Record Address 
    PROCESS_NAME: System 
    BUGCHECK_STR: AV  
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    FAILURE_BUCKET_ID:  AV_atikmdag+c513b 
    BiosVersion = F.02 
    BiosReleaseDate = 07/30/2014  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP Stream  Notebook PC 14  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Mar 31 13:31:27 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Mar 31 13:31:27 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Mar 31 13:31:27 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

BSOD daily while YouTubing/browsing
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