BSOD daily while YouTubing/browsing

Eevee

New Member
Messages
1
Hi, I purchased this HP 14-z002na laptop last month and since three days ago, the computer has restarted itself everyday with the error message: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED atikmdag.sys. It has happened while watching videos, playing Kingdom of Loathing, a browser-based game.

I've followed the instructions to the best of my ability but I'm as slow as tar when it comes to computers so excuse me if I've omitted anything. I've downloaded that log collector tool and I believe I've attached the zip file of results below. *fingers crossed*

I greatly appreciate you taking the time to help me out. Thank you very much. :)

View attachment 59861
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP 14-z002na
    CPU
    AMD A4 Micro-6400T APU + AMD Radeon R3 Graphics (4 CPUs), ~1.0GHz
    Motherboard
    I have no idea what this means or where to find it.
    Memory
    2048MB RAM
    Graphics Card(s)
    I'm having trouble with this one too. Sorry. :(
    Browser
    Firefox
    Antivirus
    McAfee LiveSafe
I would suggest you to uninstall the currently installed AMD Driver using the Display Driver Utility from this **LINK**. Once it has removed the drivers, reinstall the latest drivers from the manufacturer Website and see if the crashes persist or not.

Code:
WirelessButtonDriver64.sys Thu Aug 30 05:11:29 2012 (503ED9E1) 
HP  wireless driver - 1st seen in Windows 8[br]Apparently related to various  keyboard functions and FN key 
[URL="http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]WirelessButtonDriver64.sys[/COLOR][/B][/URL] 

amdxata.sys Tue Jul  9 00:45:00 2013 (51DB40EC) 
AMD storage controller driver - usually from the  Windows 7 DVD 
[URL="http://www.carrona.org/drivers/driver.php?id=amdxata.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]amdxata.sys[/COLOR][/B][/URL] 

amdsata.sys Tue Jul 9 00:54:38  2013 (51DB432E) 
AMD AHCI 1.2 Device Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=amdsata.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]amdsata.sys[/COLOR][/B][/URL] 

bcbtums.sys Thu Oct 17 22:45:30  2013 (52604C6A) 
Broadcom Bluetooth Firmware Download Filter driver from  Broadcom Corporation. 
[URL="http://www.carrona.org/drivers/driver.php?id=bcbtums.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]bcbtums.sys[/COLOR][/B][/URL] 

AmdAS4.sys Thu Oct 24 07:59:23  2013 (5268B73B) 

[COLOR=#777777][COLOR=#4b0082]AmdAS4.sys[/COLOR] - this driver hasn't been added to the DRT as of  this run. Please search Google/Bing for the driver if additional information is  needed.[/COLOR] 

amdkmpfd.sys Fri Dec 13 06:33:34 2013 (52AA9C2E) 
AMD  PCI Root Bus Lower Filter 
[URL="http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]amdkmpfd.sys[/COLOR][/B][/URL] 

AMDACPKSL.SYS Wed Mar 12 00:49:44  2014 (531FA118) 
included in the AMD/ATI Catalyst WDM drivers package 
[URL="http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AMDACPKSL.SYS[/COLOR][/B][/URL] 

AtihdWB6.sys Wed Mar 12 00:50:02  2014 (531FA12A) 
AMD High Definition Audio Function Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AtihdWB6.sys[/COLOR][/B][/URL] 

amdpsp.sys Thu Apr 17 00:07:54  2014 (534EFF3A) 

[COLOR=#777777][COLOR=#4b0082]amdpsp.sys[/COLOR] - this driver hasn't been added to the DRT as of  this run. Please search Google/Bing for the driver if additional information is  needed.[/COLOR] 

atikmpag.sys Fri Jun 6 03:31:25 2014 (539119ED) 
ATI  Video driver (remove the Catalyst Control Center and only install the Display  Driver) 
[URL="http://www.carrona.org/drivers/driver.php?id=atikmpag.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]atikmpag.sys[/COLOR][/B][/URL] 

atikmdag.sys Fri Jun 6 04:31:01  2014 (539127E5) 
ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
[URL="http://www.carrona.org/drivers/driver.php?id=atikmdag.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]atikmdag.sys[/COLOR][/B][/URL] 

Apfiltr.sys Fri Jun 13 06:27:13  2014 (539A7DA1) 
Alps pointing device 
[URL="http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]Apfiltr.sys[/COLOR][/B][/URL] 

RTKVHD64.sys Tue Jul 8 13:08:35  2014 (53BBD133) 
Realtek High Definition Audio Function Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]RTKVHD64.sys[/COLOR][/B][/URL] 

bcmwl63a.sys Thu Jul 31 18:58:54  2014 (53DA75CE) 
Broadcom 802.11 Network Adapter wireless driver 
[URL="http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]bcmwl63a.sys[/COLOR][/B][/URL] 

mfencbdc01.sys Sat Nov 8 18:35:49  2014 (545E5475) 
McAfee Anti-Malware Core driver 
[URL="http://www.carrona.org/drivers/driver.php?id=mfencbdc01.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]mfencbdc01.sys[/COLOR][/B][/URL] 

mfencbdc02.sys Fri Jan 16  09:45:58 2015 (54B8CFC6) 
McAfee Anti-Malware Core driver 
[URL="http://www.carrona.org/drivers/driver.php?id=mfencbdc02.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]mfencbdc02.sys[/COLOR][/B][/URL] 

mfencbdc.sys Fri Jan 16  09:45:58 2015 (54B8CFC6) 
McAfee Event driver 
[URL="http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]mfencbdc.sys[/COLOR][/B][/URL] 

mfehidk01.sys Wed Feb 11 22:52:39  2015 (54DBCF27) 
McAfee unknown driver 
[URL="http://www.carrona.org/drivers/driver.php?id=mfehidk01.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]mfehidk01.sys[/COLOR][/B][/URL] 

mfehidk.sys Wed Feb 11 22:52:39  2015 (54DBCF27) 
McAfee Host Intrusion Detection Link Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=mfehidk.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]mfehidk.sys[/COLOR][/B][/URL] 

mfewfpk.sys Wed Feb 11 22:52:51  2015 (54DBCF33) 
McAfee 
[URL="http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]mfewfpk.sys[/COLOR][/B][/URL] 

mfedisk.sys Wed Feb 11 22:53:04  2015 (54DBCF40) 

[COLOR=#777777][COLOR=#4b0082]mfedisk.sys[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

mfeavfk01.sys Wed Feb 11 22:53:26 2015 (54DBCF56)  
McAfee Firewall Total Protection 2010 
[URL="http://www.carrona.org/drivers/driver.php?id=mfeavfk01.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]mfeavfk01.sys[/COLOR][/B][/URL] 

mfeavfk.sys Wed Feb 11 22:53:26  2015 (54DBCF56) 
McAfee Anti-Virus File System Filter Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]mfeavfk.sys[/COLOR][/B][/URL] 

mfefirek.sys Wed Feb 11 22:54:29  2015 (54DBCF95) 
McAfee 
[URL="http://www.carrona.org/drivers/driver.php?id=mfefirek.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]mfefirek.sys[/COLOR][/B][/URL] 

cfwids.sys Wed Feb 11 22:54:57  2015 (54DBCFB1) 
McAfee 
[URL="http://www.carrona.org/drivers/driver.php?id=cfwids.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]cfwids.sys[/COLOR][/B][/URL] 

mfeaack01.sys Wed Feb 11 22:57:04  2015 (54DBD030) 

[COLOR=#777777][COLOR=#4b0082]mfeaack01.sys[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

mfeaack.sys Wed Feb 11 22:57:04 2015 (54DBD030)  

[COLOR=#777777][COLOR=#4b0082]mfeaack.sys[/COLOR] - this driver  hasn't been added to the DRT as of this run. Please search Google/Bing for the  driver if additional information is needed.[/COLOR] 



Debug session  time: Mon Mar 30 21:57:18.164 2015 (UTC + 2:00) 
Loading Dump File  [D:\SysnativeBSODApps\033015-12640-01.dmp] 
Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
System Uptime: 0 days 0:04:15.122  
*** ERROR: Module load completed but symbols could not be loaded for  atikmdag.sys 
Probably caused by : atikmdag.sys ( atikmdag+c513b )  
BugCheck 1000007E, {ffffffffc0000005, fffff8017093d13b, ffffd001b3142128,  ffffd001b3141930} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e)[/URL] 
Bugcheck code 1000007E 
Arguments: 
Arg1:  ffffffffc0000005, The exception code that was not handled 
Arg2:  fffff8017093d13b, The address that the exception occurred at 
Arg3:  ffffd001b3142128, Exception Record Address 
Arg4: ffffd001b3141930, Context  Record Address 
PROCESS_NAME: System 
BUGCHECK_STR: AV  
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
FAILURE_BUCKET_ID:  AV_atikmdag+c513b 
BiosVersion = F.02 
BiosReleaseDate = 07/30/2014  
SystemManufacturer = Hewlett-Packard 
SystemProductName = HP Stream  Notebook PC 14  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  
Debug session time: Mon Mar 30 21:52:18.108 2015 (UTC + 2:00) 
Loading  Dump File [D:\SysnativeBSODApps\033015-12078-01.dmp] 
Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
System Uptime: 0 days  15:38:45.088 
*** ERROR: Module load completed but symbols could not be  loaded for atikmdag.sys 
Probably caused by : atikmdag.sys ( atikmdag+c513b )  
BugCheck 1000007E, {ffffffffc0000005, fffff8001ccfe13b, ffffd000a5635128,  ffffd000a5634930} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e)[/URL] 
Bugcheck code 1000007E 
Arguments: 
Arg1:  ffffffffc0000005, The exception code that was not handled 
Arg2:  fffff8001ccfe13b, The address that the exception occurred at 
Arg3:  ffffd000a5635128, Exception Record Address 
Arg4: ffffd000a5634930, Context  Record Address 
PROCESS_NAME: System 
BUGCHECK_STR: AV  
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
FAILURE_BUCKET_ID:  AV_atikmdag+c513b 
BiosVersion = F.02 
BiosReleaseDate = 07/30/2014  
SystemManufacturer = Hewlett-Packard 
SystemProductName = HP Stream  Notebook PC 14  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  
Debug session time: Mon Mar 30 06:12:43.273 2015 (UTC + 2:00) 
Loading  Dump File [D:\SysnativeBSODApps\033015-13156-01.dmp] 
Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
System Uptime: 1 days 0:00:40.459  
*** ERROR: Module load completed but symbols could not be loaded for  atikmdag.sys 
Probably caused by : atikmdag.sys ( atikmdag+c513b )  
BugCheck 1000007E, {ffffffffc0000005, fffff8013f9c413b, ffffd00020732128,  ffffd00020731930} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e)[/URL] 
Bugcheck code 1000007E 
Arguments: 
Arg1:  ffffffffc0000005, The exception code that was not handled 
Arg2:  fffff8013f9c413b, The address that the exception occurred at 
Arg3:  ffffd00020732128, Exception Record Address 
Arg4: ffffd00020731930, Context  Record Address 
PROCESS_NAME: System 
BUGCHECK_STR: AV  
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
FAILURE_BUCKET_ID:  AV_atikmdag+c513b 
BiosVersion = F.02 
BiosReleaseDate = 07/30/2014  
SystemManufacturer = Hewlett-Packard 
SystemProductName = HP Stream  Notebook PC 14  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  
Debug session time: Sun Mar 29 06:11:11.088 2015 (UTC + 2:00) 
Loading  Dump File [D:\SysnativeBSODApps\032915-29250-01.dmp] 
Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
System Uptime: 8 days  16:02:35.458 
*** ERROR: Module load completed but symbols could not be  loaded for atikmdag.sys 
Probably caused by : atikmdag.sys ( atikmdag+c513b )  
BugCheck 1000007E, {ffffffffc0000005, fffff801e5b9213b, ffffd0002052d128,  ffffd0002052c930} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e)[/URL] 
Bugcheck code 1000007E 
Arguments: 
Arg1:  ffffffffc0000005, The exception code that was not handled 
Arg2:  fffff801e5b9213b, The address that the exception occurred at 
Arg3:  ffffd0002052d128, Exception Record Address 
Arg4: ffffd0002052c930, Context  Record Address 
PROCESS_NAME: System 
BUGCHECK_STR: AV  
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
FAILURE_BUCKET_ID:  AV_atikmdag+c513b 
BiosVersion = F.02 
BiosReleaseDate = 07/30/2014  
SystemManufacturer = Hewlett-Packard 
SystemProductName = HP Stream  Notebook PC 14  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  




--- E O J --- 2015 Mar 31 13:31:27 PM _88-dbug Copyright  2012 Sysnative Forums 
--- E O J --- 2015 Mar 31 13:31:27 PM _88-dbug  Copyright 2012 Sysnative Forums 
--- E O J --- 2015 Mar 31 13:31:27 PM  _88-dbug Copyright 2012 Sysnative Forums
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
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