Windows 8 and 8.1 Forums

Random BSOD Every 10-12 Days Event ID 41 0x800000000000000

  1. #1

    Random BSOD Every 10-12 Days Event ID 41 0x800000000000000

    Hello. I am experiencing BSODs randomly every 10-12 days. Usually, they happen while I am AFK but a few minutes ago I had one while working on a project. I don't believe it is an overheating issue as it has never happened while I was gaming. I've attempted multiple times to run the DM Log Collector Tool but it isn't working (it runs and says it saved a zipped file to my desktop, but it didn't). I'm using a computer that I built.

    Mobo: MSI Z97-G45
    CPU: Intel I7-4790K

    GPU: Nvidia GeForce GTX 650 Ti
    RAM: Corsair Vengeance 8GB (2x4GB) DDR3 1866 MHz (PC3 15000) Desktop Memory (CML8GX3M2A1866C9B) & Corsair Vengeance Pro Series Blue 16GB (2x8GB) DDR3 1866 MHZ (PC3 15000) Desktop Memory (CMY16GX3M2A1866C9B)
    PSU: Corsair Enthusiast Series 650-Watt 80 Plus Bronze Certified Power Supply

    - <Event xmlns="">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <TimeCreated SystemTime="2015-03-29T18:00:36.333327900Z" />
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Security UserID="S-1-5-18" />
    - <EventData>
    <Data Name="BugcheckCode">126</Data>
    <Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
    <Data Name="BugcheckParameter2">0xfffff8007d4c44ac</Data>
    <Data Name="BugcheckParameter3">0xffffd001d68c8738</Data>
    <Data Name="BugcheckParameter4">0xffffd001d68c7f40</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>

    Attachment 59834

      My System SpecsSystem Spec

  2. #2

    Posts : 2,480
    Windows 10 Pro x64

    We need the dumps to help you.
    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3

    I indicated in the first post that I attempted to follow your posting instructions, but your DM Log Collector Tool is not working. No file is saved on my desktop. Can you tell me how to pull the logs manually so I can get you the information you need?
      My System SpecsSystem Spec

  4. #4

    Posts : 2,480
    Windows 10 Pro x64

    Strange. Check your C:/Windows/Minidump folder for minidump files. If they are there, copy them to desktop and zip them up and attach them in your next reply.
      My System SpecsSystem Spec

  5. #5

    OK, I figured out what the issue was with the DM Log Collector Tool. I use an SSD for my OS and programs and another HDD for my data. My desktop folder isn't on my SSD. The tool created a new desktop folder on my SSD and put the zipped files there. Here are those files.

    Attachment 59856
      My System SpecsSystem Spec

  6. #6

    Posts : 2,480
    Windows 10 Pro x64

    Update audio driver, uninstall MSI Afterburner, Disable nVidia Streaming Kernel Service in services.msc
    Please detach Razer devices and uninstall their drivers for the time we are troubleshooting.

    MBfilt64.sys Fri Jul 31 05:40:32 2009  (4A7267B0) 
    Realtek HiDefinition Audio driver (file labelled as  Creative Audio Driver) - Was found in the latest Win8 version available from  Realtek on 07Sep2013 
    NTIOLib_X64.sys Wed Oct 20 08:45:49 2010 (4CBE901D)  
    MSI Afterburner driver (known BSOD issues with  Windows) Also found to be a part of MSI Live Update 5 & MSI Super  Charger[br] [br] Recently (Nov 2014) there have been numerous instances of this  driver in memory dumps. Analysis reveals that they are scattered throughout the  filesystem by the installed MSI command utilities. For now I suggest  uninstalling them all. 
    AcpiCtlDrv.sys Tue Jul 17  19:07:16 2012 (50059BC4) 
    Intel(R) Extreme Tuning Utility Performance Tuning  Acpi Control Driver 
    ICCWDT.sys Mon Aug 12 19:59:08  2013 (5209226C) 
    IIntel(R) Watchdog Timer Driver 
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    ikbevent.sys Fri Jan 10 18:52:53  2014 (52D03375) 
    Intel Keyboard Class Upper Filter Driver 
    imsevent.sys Fri Jan 10 18:52:53  2014 (52D03375) 
    Intel Mouse Class Upper Filter Driver 
    ISCTD.sys Wed Jan 22 20:37:35  2014 (52E01DFF) 
    Intel(R) Smart Connect Technology Device Driver 
    e22w8x64.sys Wed  Mar 26 16:58:37 2014 (5332F92D) 
    Killer Networks Ethernet Card.  Driver dated Mon Dec 3 10:42:37 2012 (? and earlier) has Qualcomm Atheros Killer  Service BSOD issue. Workaround here:  [br][br]If the above workaround does not work, it is advised to install the  drivers only by following this post - 
    RzFilter.sys Thu Apr 3 17:39:47  2014 (533D80C3) 
    Kernel-mode user input redirection driver 
    RzDxgk.sys Thu Apr 3 17:39:50  2014 (533D80C6) 
    Razer overlay driver 
    INETMON.sys Thu Apr 3 18:50:43 2014  (533D9163) 
    Intel Smart Connect Driver 
    rzpmgrk.sys Thu Apr 17 21:36:12  2014 (53502D2C) 
    Razer Overlay Support Driver 
    iocbios2.sys Wed Jun 18 08:48:56  2014 (53A13658) 
    Intel Extreme Tuning Utility Performance Tuning Driver 
    RTKVHD64.sys Tue Jul 15 12:53:15  2014 (53C5081B) 
    Realtek High Definition Audio Function Driver 
    TeeDriverx64.sys Tue Sep 23  22:01:14 2014 (5421D18A) 
    Intel Management Engine Interface driver 
    nvhda64v.sys Thu Oct 9  19:02:27 2014 (5436BFA3) 
    nVidia HDMI Audio Device (nForce chipset driver) 
    bwcW8x64.sys Fri Oct 17 00:21:16  2014 (544044DC) 
    Killer Bandwidth Control Filter Driver 
    rzpnk.sys Fri Oct 17 21:38:10  2014 (54417022) 
    Razer Overlay Support 
    nvvad64v.sys Thu Nov 20 16:33:54  2014 (546E09E2) 
    NVIDIA Virtual Audio Driver 
    rzudd.sys Tue Dec 30 10:32:50  2014 (54A27142) 
    Razer Rzudd Engine Driver 
    NvStreamKms.sys  Mon Jan 12 18:56:42 2015 (54B40ADA) 
    nVidia Streaming Kernel  service - may cause BSOD in Win8.1 systems (found in May  2014). Date/TimeStamp: Tue Apr 29 20:59:44 2014 (53604B00) MAY NOT BE A  PROBLEM, this is a tenative posting - Appears that April 29 driver is a problem,  July 2014 drivers seem OK 
    nvlddmkm.sys Thu Feb 5  19:01:37 2015 (54D3B001) 
    nVidia Video drivers 
    WRkrn.sys Tue Mar 24 00:42:30  2015 (5510A4E6) 
    WRkrn.sys  - this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.  
    Debug session time: Sun Mar 29 19:59:55.190 2015 (UTC + 2:00)  
    Loading Dump File [D:\SysnativeBSODApps\032915-5171-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 1 days  10:16:13.107 
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys  
    *** ERROR: Module load completed but symbols could not be loaded for  RTKVHD64.sys 
    Probably caused by : hardware ( RTKVHD64+284ac ) 
    BugCheck  1000007E, {ffffffffc0000005, fffff8007d4c44ac, ffffd001d68c8738,  ffffd001d68c7f40} 
    Bugcheck code 1000007E 
    Arg1:  ffffffffc0000005, The exception code that was not handled 
    Arg2:  fffff8007d4c44ac, The address that the exception occurred at 
    Arg3:  ffffd001d68c8738, Exception Record Address 
    Arg4: ffffd001d68c7f40, Context  Record Address 
    PROCESS_NAME: System 
    MaxSpeed: 4000 
    CurrentSpeed: 4000  
    BiosVersion = V2.6 
    BiosReleaseDate = 12/24/2014 
    SystemManufacturer =  MSI 
    SystemProductName = MS-7821  
    Debug session time: Wed Mar 18 06:07:21.505 2015 (UTC + 2:00) 
    Loading  Dump File [D:\SysnativeBSODApps\031715-3796-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 6:30:00.195  
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE ) 
    BugCheck  109, {a3a01f58e44f3761, 0, b765c28b6aed8626, 101} 
    Bugcheck code 00000109 
    Arg1: a3a01f58e44f3761,  Reserved 
    Arg2: 0000000000000000, Reserved 
    Arg3: b765c28b6aed8626,  Failure type dependent information 
    Arg4: 0000000000000101, Type of corrupted  region, can be 
    0 : A generic data region 
    1 : Modification of a function  or .pdata 
    2 : A processor IDT 
    3 : A processor GDT 
    4 : Type 1 process  list corruption 
    5 : Type 2 process list corruption 
    6 : Debug routine  modification 
    7 : Critical MSR modification 
    BUGCHECK_STR: 0x109  
    PROCESS_NAME: System  
    MaxSpeed: 4000  
    CurrentSpeed: 4000 
    BiosVersion = V2.6 
    BiosReleaseDate = 12/24/2014  
    SystemManufacturer = MSI 
    SystemProductName = MS-7821  
    --- E O J --- 2015 Mar 30 19:21:57 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Mar 30 19:21:57 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Mar 30 19:21:57 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  7. #7

    I'm not seeing MSI Afterburner anywhere to uninstall. It isn't under Add/Remove Programs and I don't see it anywhere else. Your output indicates it is also found to be part of MSI Live Update 5. Should I uninstall that?
      My System SpecsSystem Spec

  8. #8

    Posts : 2,480
    Windows 10 Pro x64

      My System SpecsSystem Spec

  9. #9

    OK. I've updated the audio driver and uninstalled MSI Liveupdate. I can't unplug my Razer mouse right now because it is the only mouse I have. I did however uninstall all of the Razer applications that were installed. I will try and purchase another mouse this afternoon. Is there anything else I should do in the meantime? Thank you for your help!
      My System SpecsSystem Spec

  10. #10

    Posts : 2,480
    Windows 10 Pro x64

    Don't buy the mouse yet! It may not be the problem. Monitor your PC for crashes.
      My System SpecsSystem Spec

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Random BSOD Every 10-12 Days Event ID 41 0x800000000000000
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