Windows 8 and 8.1 Forums

Windows 8 continuously freezes

  1. #1

    Posts : 2
    Windows 8

    Windows 8 continuously freezes

    Windows 8 Consumer Preview has been continuously freezing since I have installed it. I have tried to update my drivers but this doesn't seem to solve the problem... Attached the zip file with info..

      My System SpecsSystem Spec

  2. #2

    Posts : 154
    Triple Boot: Windows Xp, Windows 7 and Windows Release Preview, Virtual Machine ( Windows 8 )

    is all the system specs at its minimum level?
      My System SpecsSystem Spec

  3. #3

    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86

    Quote Originally Posted by haku View Post
    Windows 8 Consumer Preview has been continuously freezing since I have installed it. I have tried to update my drivers but this doesn't seem to solve the problem... Attached the zip file with info..

    Your reward for being intelligent enough to post the crash dumps without anyone's direction is the quick fix.

    1) Uninstall AVG in safe mode with the special tool. Reboot and set Windows Firewall and Windows Defender services to auto and start them too.

    2) Update or uninstall:

    ZTEusbser6k ZTEusbser6k.sys Mon Dec 06 22:06:28 2010 (4CFDA4B4)
    ZTEusbnmea ZTEusbnmea.sys Mon Dec 06 22:06:28 2010 (4CFDA4B4)
    ZTEusbnet ZTEusbnet.sys Fri Nov 05 03:38:09 2010 (4CD3B461)

    3) Delete this then reboot:

    3: kd> lmvm regi
    start             end                 module name
    fffff880`193c9000 fffff880`193d1000   regi       (deferred)             
        Image path: \??\C:\windows\system32\drivers\regi.sys
        Image name: regi.sys
        Timestamp:        Mon Apr 16 11:19:10 2007 (462393EE)
        CheckSum:         000082B5
        ImageSize:        00008000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    4) RTKVHD64 RTKVHD64.sys Wed Feb 09 04:01:37 2011 (4D5257F1)

    Update that from Realtek's site. Right side of main page. HD Audio Codec Driver.

    5) Update or uninstall:

    enecirhid enecirhid.sys Tue May 19 09:59:52 2009 (4A12BB58)
    enecirhidma enecirhidma.sys Thu Apr 24 21:16:29 2008 (481130ED)
    6) Install latest Value Added Package from Toshiba for your model. You can also look to see if they specifically have these driver separate or not:

    TVALZ_O  TVALZ_O.SYS  Mon Jul 13 22:19:26 2009 (4A5BEB2E)
    TVALZFL  TVALZFL.sys  Fri Jun 19 06:05:44 2009 (4A3B62F8)
    7) Update Toshiba ODD Writing Driver:

    tdcmdpst tdcmdpst.sys Thu Jul 30 04:39:35 2009 (4A715C47)
    8) Update ENE Consumer IR driver from Toshiba's site - likely goes with #5 above:

    enecir   enecir.sys   Sun Jun 28 22:17:30 2009 (4A48243A)
    9) Update Toshiba Bluetooth emulation driver:

    tosporte tosporte.sys Tue Jun 16 06:48:47 2009 (4A37788F)
    10) Update Toshiba HDD protection drivers:

    Thpevm   Thpevm.SYS   Mon Jun 29 04:15:37 2009 (4A487829)
    thpdrv   thpdrv.sys   Sun Jun 28 22:02:56 2009 (4A4820D0)
    11) Update Toshiba Bluetooth driver:

    tosrfcom tosrfcom.sys Sun Nov 28 21:44:26 2010 (4CF3138A)
    12) Install latest Intel Rapid Storage driver from their site:

    iaStor   iaStor.sys   Wed Jan 12 20:50:12 2011 (4D2E5A54)

    If you do all that, the machine will be perfect. Without all of it, it will not be.


    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {4, 78, fffffa800e7f1640, fffff88001cfa7a0}
    Can't retrieve thread context, Win32 error 0n30
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    TRIAGER: Could not open triage file : C:\Program Files\Windows Kits\8.0\Debuggers\x86\triage\modclass.ini, error 2
    Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+76 )
    Followup: MachineOwner
    3: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    Arg2: 0000000000000078, Timeout in seconds.
    Arg3: fffffa800e7f1640, The thread currently holding on to the Pnp lock.
    Arg4: fffff88001cfa7a0, nt!TRIAGE_9F_PNP on Win7
    Debugging Details:
    FAULTING_THREAD:  fffffa800e7f1640
    PROCESS_NAME:  System
    LAST_CONTROL_TRANSFER:  from fffff803f6847233 to fffff803f69aa926
    fffff880`1b0a7500 fffff803`f6847233 : fffff880`00000006 fffffa80`0e7f1640 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x76
    fffff880`1b0a7640 fffff803`f684696f : fffff880`01cdf000 00000000`00000801 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x253
    fffff880`1b0a7700 fffff803`f6947e06 : fffffa80`0d4d2178 00000000`00000000 fffffa80`0d4d2000 00000000`00000000 : nt!KeWaitForSingleObject+0x1df
    fffff880`1b0a7790 fffff803`f6daa0eb : 00000000`00000017 fffff880`1b0a7829 00000000`00000000 fffffa80`0c3c8060 : nt!PnpLockMountableDevice+0x2e
    fffff880`1b0a77d0 fffff803`f6ba201a : fffff8a0`2698be40 fffffa80`0c3c8060 00000000`00000000 fffffa80`114321a0 : nt! ?? ::NNGAKEGL::`string'+0x28ecb
    fffff880`1b0a7890 fffff803`f6ba1b15 : fffffa80`0bd27d40 00000000`00000000 fffff8a0`02885601 00000000`00000003 : nt!PnpSurpriseRemoveLockedDeviceNode+0xa2
    fffff880`1b0a78d0 fffff803`f6ba16f4 : 00000000`00000000 00000000`00000000 fffff8a0`028856a0 fffffa80`0bd27d40 : nt!PnpDeleteLockedDeviceNode+0x59
    fffff880`1b0a7910 fffff803`f6ba1343 : 00000000`00000000 fffff880`1b0a7a70 fffff8a0`121ef8d0 00000000`00000003 : nt!PnpDeleteLockedDeviceNodes+0x98
    fffff880`1b0a7970 fffff803`f6baf550 : fffff880`1b0a7b68 00000000`00000000 fffff803`f6a6ed00 fffff880`00000000 : nt!PnpProcessQueryRemoveAndEject+0x2b7
    fffff880`1b0a7ad0 fffff803`f6baf971 : 00000000`00000000 00000000`00000001 fffff8a0`2764b310 00000000`80010000 : nt!PnpProcessTargetDeviceEvent+0x80
    fffff880`1b0a7b00 fffff803`f68757de : fffffa80`0e7f1640 fffff8a0`121ef8d0 fffff880`1b0a7be0 fffff803`f6a6ed10 : nt!PnpDeviceEventWorker+0x2f5
    fffff880`1b0a7b60 fffff803`f6bd9a2d : fffff880`1b0a7d90 fffffa80`0e7f1640 00000000`80010000 fffff880`01cdcf00 : nt!ExpWorkerThread+0x146
    fffff880`1b0a7c10 fffff803`f69ace86 : fffff880`01cd1180 fffffa80`0e7f1640 fffff880`01cdcf00 fffffa80`069bc040 : nt!PspSystemThreadStartup+0x59
    fffff880`1b0a7c60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    STACK_COMMAND:  .thread 0xfffffa800e7f1640 ; kb
    fffff803`f69aa926 488d8c2400010000 lea     rcx,[rsp+100h]
    SYMBOL_NAME:  nt!KiSwapContext+76
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_NAME:  ntkrnlmp.exe
    FAILURE_BUCKET_ID:  X64_0x9F_4_nt!KiSwapContext+76
    BUCKET_ID:  X64_0x9F_4_nt!KiSwapContext+76
    Followup: MachineOwner
      My System SpecsSystem Spec

  4. #4

    Posts : 2
    Windows 8

    Thank you very much. I will try this.
      My System SpecsSystem Spec

  5. #5

    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86

    Sure thing. Do the best you can do with all that and after you've done all you can, post any new crash dumps if necessary, so we can see what still needs to be done or not.
      My System SpecsSystem Spec

Windows 8 continuously freezes
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