Windows 8 and 8.1 Forums


Random BSOD errors BAD_POOL_HEADER, DPC_WATCHDOG_VIOLATION

  1. #1


    Posts : 4
    Windows 8.1

    Random BSOD errors BAD_POOL_HEADER, DPC_WATCHDOG_VIOLATION


    Over the past month I have been getting both DPC Watchdog Violation BSODs and Bad Pool Header BSODs. I think they are related in some way but I have no idea how. Both seem to happen at relatively random times, but I've notice that they happen more often when I'm playing Hearthstone or browsing Chrome. I've tried updated all of my drivers and I've run several memory and disk checks, but nothing has come up thus far. If you have any idea what's causing the BSODs please let me know. Thanks in advance.
    Attachment 59792
    Last edited by SloTheKing; 28 Mar 2015 at 17:22.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi SloTheKing & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    Code:
    **************************Sun Mar 29 01:40:13.780 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\032815-9187-01.dmp]
     
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
     
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
     
    System Uptime: 0 days 2:10:30.609
     
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
     
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
     
    Probably caused by : ntoskrnl.exe ( nt+1509a0 )
     
    BugCheck 19, {d, ffffd0002361b2b0, 0, be4c27620b4d9e91}
    BugCheck Info: BAD_POOL_HEADER (19)
     
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: ffffd0002361b2b0
    Arg3: 0000000000000000
    Arg4: be4c27620b4d9e91
    BUGCHECK_STR:  0x19_d
     
    FAILURE_BUCKET_ID:  WRONG_SYMBOLS
     
    CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
     
    MaxSpeed:     3500
     
    CurrentSpeed: 3500
     
      BIOS Version                  V2.1
     
      BIOS Release Date             04/29/2014
     
      Manufacturer                  MSI
     
      Product Name                  MS-7924
     
      Baseboard Product             H97M-G43(MS-7924)
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers from your latest dump file -
    Code:
    **************************Sun Mar 29 01:40:13.780 2015 (UTC + 5:30)**************************
    CMUSBDAC.sys                Mon Apr 15 08:57:44 2013 (516B73B0)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    Rt630x64.sys                Tue Nov 26 13:02:54 2013 (52944EA6)
    imsevent.sys                Fri Jan 10 23:22:53 2014 (52D03375)
    ikbevent.sys                Fri Jan 10 23:22:53 2014 (52D03375)
    ISCTD.sys                   Thu Jan 23 01:07:35 2014 (52E01DFF)
    RTKVHD64.sys                Tue Mar  4 17:56:03 2014 (5315C65B)
    INETMON.sys                 Thu Apr  3 22:20:43 2014 (533D9163)
    iaStorA.sys                 Sat May  3 04:36:56 2014 (53642510)
    rzudd.sys                   Mon May 19 12:13:44 2014 (5379A820)
    networx.sys                 Wed Jul 23 18:33:28 2014 (53CFB2A0)
    TeeDriverx64.sys            Wed Sep 24 01:31:14 2014 (5421D18A)
    nvhda64v.sys                Thu Oct  9 22:32:27 2014 (5436BFA3)
    nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
    NvStreamKms.sys             Mon Jan 12 23:26:42 2015 (54B40ADA)
    nvlddmkm.sys                Thu Feb  5 23:31:37 2015 (54D3B001)
    http://www.carrona.org/drivers/driver.php?id=CMUSBDAC.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=INETMON.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=networx.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    Kindly follow the below steps -

    1. Kindly physically detach your DAC device till the time we are troubleshooting this problem. Recently, there was a case in which the driver involved with the DAC was causing problems.
    2. Also physically detach your Razer Mamba device as Razer device drivers are very well known to cause problems and I won't be surprised if that's the case in this situation as well.
    3. In case the problem is still not solved, kindly turn on Driver Verifier using this **GUIDE** and then re-run the Diagnostic Tool and upload a freshly generated ZIP file.



    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Quote Originally Posted by blueelvis View Post
    Hi SloTheKing & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    Code:
    **************************Sun Mar 29 01:40:13.780 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\032815-9187-01.dmp]
     
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
     
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
     
    System Uptime: 0 days 2:10:30.609
     
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
     
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
     
    Probably caused by : ntoskrnl.exe ( nt+1509a0 )
     
    BugCheck 19, {d, ffffd0002361b2b0, 0, be4c27620b4d9e91}
    BugCheck Info: BAD_POOL_HEADER (19)
     
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: ffffd0002361b2b0
    Arg3: 0000000000000000
    Arg4: be4c27620b4d9e91
    BUGCHECK_STR:  0x19_d
     
    FAILURE_BUCKET_ID:  WRONG_SYMBOLS
     
    CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
     
    MaxSpeed:     3500
     
    CurrentSpeed: 3500
     
      BIOS Version                  V2.1
     
      BIOS Release Date             04/29/2014
     
      Manufacturer                  MSI
     
      Product Name                  MS-7924
     
      Baseboard Product             H97M-G43(MS-7924)
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers from your latest dump file -
    Code:
    **************************Sun Mar 29 01:40:13.780 2015 (UTC + 5:30)**************************
    CMUSBDAC.sys                Mon Apr 15 08:57:44 2013 (516B73B0)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    Rt630x64.sys                Tue Nov 26 13:02:54 2013 (52944EA6)
    imsevent.sys                Fri Jan 10 23:22:53 2014 (52D03375)
    ikbevent.sys                Fri Jan 10 23:22:53 2014 (52D03375)
    ISCTD.sys                   Thu Jan 23 01:07:35 2014 (52E01DFF)
    RTKVHD64.sys                Tue Mar  4 17:56:03 2014 (5315C65B)
    INETMON.sys                 Thu Apr  3 22:20:43 2014 (533D9163)
    iaStorA.sys                 Sat May  3 04:36:56 2014 (53642510)
    rzudd.sys                   Mon May 19 12:13:44 2014 (5379A820)
    networx.sys                 Wed Jul 23 18:33:28 2014 (53CFB2A0)
    TeeDriverx64.sys            Wed Sep 24 01:31:14 2014 (5421D18A)
    nvhda64v.sys                Thu Oct  9 22:32:27 2014 (5436BFA3)
    nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
    NvStreamKms.sys             Mon Jan 12 23:26:42 2015 (54B40ADA)
    nvlddmkm.sys                Thu Feb  5 23:31:37 2015 (54D3B001)
    http://www.carrona.org/drivers/driver.php?id=CMUSBDAC.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=INETMON.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=networx.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    Kindly follow the below steps -

    1. Kindly physically detach your DAC device till the time we are troubleshooting this problem. Recently, there was a case in which the driver involved with the DAC was causing problems.
    2. Also physically detach your Razer Mamba device as Razer device drivers are very well known to cause problems and I won't be surprised if that's the case in this situation as well.
    3. In case the problem is still not solved, kindly turn on Driver Verifier using this **GUIDE** and then re-run the Diagnostic Tool and upload a freshly generated ZIP file.



    Let me know how it goes ^_^

    -Pranav
    Thank you so much for your reply! I do have a few questions though. First of all I'm not familiar with a DAC so I wouldn't know what to unplug. Second, did you want me to update all the drivers you linked? Lastly I turned on driver verifyer but all that seemed to do was cause a bunch of BSODs. I apologize if some of these questions are stupid, but I relatively new to this sort of thing.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi SlotheKing ^_^,

    Please feel free to ask any questions. I would be more than happy to answer them for you

    According to the MSINFO32 report present in your ZIP file, the DAC device is a C-Media USB Device which is attached to the computer. If I am correct, the device would look like a Pen Drive/Flash Drive.

    Your drivers are not old. But, it is always a good practice to keep them updated. It results in a stable system (99% of the times) and security vulnerabilities are also patched.

    Driver Verifier is not a tool which solves the problems but is a way to reach to the solution. Whenever the Driver Verifier finds a violation, it will cause a Blue Screen Of Death of the system. In most of the cases (If it is not hardware or some other incompatibility), it points to the driver causing the problem. There are lots of extra rules which the Driver Verifier enforces on the drivers and if it finds any violation, it crashes the whole system and writes it to the dump file.

    Since you have already experienced the crashes, kindly re-run the Diagnostic Tool and upload a freshly generated ZIP file so that I can analyse the dump files and see what is going on.

    Are you facing any crashes when Driver Verifier is turned off?

    In case of any further questions, I would be glad to answer them


    -Pranav
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    Hi BlueElvis,

    I updated a couple of my drivers and things began to run smoothly again. Unfortunately, about 2 days later the BSODs started happening again. Same 2 (DPC_WATCHDOG_VIOLATION and BAD_POOL_HEADER). I ran the diagnostic tool again, but I couldn't find the zip folder for the files (I tried twice, and both times they weren't in the location it said they were in). I don't know if this has anything to do with it, but the computer I am running on was put together by me. I'm pretty sure it's a software problem but just in case there's a possibility if something being wrong with one of my hardware components I thought I should let you know. Thank you again for your continued help with this issue.

    Sincerely,
    SloTheKing

    P.S. One time a BSOD occurred while I was running a disk check directly after a previous BSOD .
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8.1


    Attachment 60358
    Update:
    Was able to get new diagnostic files, attached above.
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi SloTheKing ^_^,

    I still see Razer drivers in the dump files. Kindly also turn on Driver Verifier according to my previous post and then upload a freshly generated ZIP file as this one does not contain enough information

    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

Random BSOD errors BAD_POOL_HEADER, DPC_WATCHDOG_VIOLATION
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