BSOD / App Crash while using IE or media player

Charles17

New Member
Messages
1
View attachment 59753 Internet Explorer, Windows Media Player, and Windows Explorer have been crashing often, An exception error has caused BSOD. All MS Updates have been installed, including optional. Since the fc's began I have updated the drivers using driver booster 2 (which updated 8 intel chipset drivers), and from the gateway site, downloaded and updated the BIOS. Since then I have not had another BSOD but windows media player and IE continue to crash. I installed a different music player and it hasn't crashed since I began using it, but I returned to windows media player to rip a cd and after a few minutes it crashed again. The .dll error it gave yielded no causes or fixes. Any help will be much appreciated.
Edit: Just tried running checkdisk and it's been stuck at 11% for nearly 3 hours now. Not sure what else I can do. Appreciate any help.
 
Last edited:

My Computer

System One

  • OS
    Microsoft Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway ZX4665G
    CPU
    Intel(R) Celeron(R) CPU 1017U @ 1.60GHz, 1600MHz, 2 Core(s), 2 Logical Processor
    Motherboard
    Gateway
    Memory
    4.00 GB
    Screen Resolution
    1600 x 900 x 60 hertz
    Hard Drives
    449.20 GB
    Keyboard
    Logitech
    Mouse
    Logitech
    Browser
    I.E.(default) / Firefox
    Antivirus
    AVG
Hi Charles17 & welcome to the forums ^_^,

Unfortunately, the ZIP file uploaded by you does not contain any Dump files for me to analyse. Although the Event Logs say that there have been bugchecks in which the dump file was saved at the location - "C:\Windows\Memory.DMP". Kindly ZIP up this file and upload it to some 3rd party file hosting services like OneDrive, Google Drive, Mediafire etc (Because of upload restrictions on forums).

Make sure that you ZIP up the file since it is possible that the file may be big.

Till then, I would suggest you to run the SFC and follow the below canned speech (Thanks usasma!) -
Here's the DISM stuff:

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
Code:
Code:
Dism /Online /Cleanup-Image /ScanHealth
Code:
Code:
Dism /Online /Cleanup-Image /CheckHealth
If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
Code:
Code:
Dism /Online /Cleanup-Image /RestoreHealth
From this article: Repair a Windows Image

Once this is done, also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

Let me know how everything goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Back
Top