Windows 8 and 8.1 Forums

Crash help please

  1. #1


    Posts : 12
    Windows 8.1

    Crash help please


    I have a new laptop literally 2 days oldits a windows8.1 HP pavillion 17-f053us I've been putting on my programs I use and i've encountered the BSOD several times 3 today I have AMD Radeon R5 Graphics and i updated its driver by going to the amd website and it detected the best driver and installed it. I have not got the BSOD since but still not sure if that was the problem so I've followed the posting guidelines and will be attaching my report below any help is appreciated. Attachment 59651

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Please get all available Windows Updates. The cause was AMD driver yes and in one case Avast. I would recommend monitoring your system for further issues. If it crashes again, uninstall Avast using its removal tool.

    Code:
    WirelessButtonDriver64.sys Thu Aug 30 05:11:29 2012 (503ED9E1) 
    HP  wireless driver - 1st seen in Windows 8[br]Apparently related to various  keyboard functions and FN key 
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys 
    
    Accelerometer.sys  Tue Feb 26 21:08:10 2013 (512D162A) 
    HP Mobile Data Protection System  Accelerometer 
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys 
    
    hpdskflt.sys Tue Feb 26  21:08:12 2013 (512D162C) 
    HP Mobile Data Protection System Disk Filter 
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys 
    
    amdxata.sys Tue Jul 9 00:45:00  2013 (51DB40EC) 
    AMD storage controller driver - usually from the Windows 7  DVD 
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys 
    
    amdsata.sys Tue Jul 9 00:54:38  2013 (51DB432E) 
    AMD AHCI 1.2 Device Driver 
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys 
    
    AmdAS4.sys Thu Oct 24 07:59:23  2013 (5268B73B) 
    
    AmdAS4.sys - this driver hasn't been added to the DRT as of  this run. Please search Google/Bing for the driver if additional information is  needed. 
    
    CLVirtualDrive.sys Tue Nov 12 04:31:36 2013 (5281A118)  
    CyberLink Virtual Device Driver 
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys 
    
    mfehidk.sys Fri Nov 15  14:18:23 2013 (52861F1F) 
    McAfee Host Intrusion Detection Link Driver 
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys 
    
    mfewfpk.sys Fri Nov 15 14:18:38  2013 (52861F2E) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys 
    
    mfeapfk.sys Fri Nov 15 14:19:06  2013 (52861F4A) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys 
    
    mfeavfk.sys Fri Nov 15 14:19:27  2013 (52861F5F) 
    McAfee Anti-Virus File System Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys 
    
    mfefirek.sys Fri Nov 15 14:21:19  2013 (52861FCF) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys 
    
    cfwids.sys Fri Nov 15 14:21:52  2013 (52861FF0) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=cfwids.sys 
    
    mfencbdc.sys Wed Nov 27 07:04:06  2013 (52958B56) 
    McAfee Event driver 
    http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys 
    
    mfencbdc01.sys Wed Nov 27  07:04:06 2013 (52958B56) 
    McAfee Anti-Malware Core driver 
    http://www.carrona.org/drivers/driver.php?id=mfencbdc01.sys 
    
    amdkmpfd.sys Fri Dec 13  06:33:34 2013 (52AA9C2E) 
    AMD PCI Root Bus Lower Filter 
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys 
    
    Rt630x64.sys Wed Dec 18 04:30:14  2013 (52B116C6) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    AMDACPKSL.SYS Fri Dec 20 04:16:21  2013 (52B3B685) 
    included in the AMD/ATI Catalyst WDM drivers package 
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS 
    
    AtihdWB6.sys Fri Dec 20 04:16:38  2013 (52B3B696) 
    AMD High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys 
    
    RtsP2Stor.sys Fri Jan 3 09:06:41  2014 (52C66F91) 
    Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7 
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys 
    
    clwvd.sys Tue Jan 28 04:58:36  2014 (52E72AEC) 
    CyberLink WebCam Virtual Driver 
    http://www.carrona.org/drivers/driver.php?id=clwvd.sys 
    
    amdpsp.sys Sun Feb 23 23:04:57 2014  (530A7089) 
    
    amdpsp.sys -  this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.  
    
    RTKVHD64.sys Tue Mar 11 13:56:41 2014 (531F0809) 
    Realtek High  Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    atikmpag.sys Sat Mar 15 05:59:49  2014 (5323DE45) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    atikmdag.sys Sat Mar 15 07:01:36  2014 (5323ECC0) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    rtwlane.sys Fri Mar 21 14:58:31  2014 (532C4587) 
    Realtek PCI-E Wireless LAN NIC NDIS Driver 
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys 
    
    SynTP.sys Tue Apr 22 03:00:29 2014  (5355BF2D) 
    Synaptic Touch Pad Driver 
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys 
    
    Smb_driver_AMDASF.sys Tue Apr 22  03:08:46 2014 (5355C11E) 
    Synaptics Touchpad SMBus Driver 
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_AMDASF.sys 
    
    mfehidk01.sys Fri Jun 13  18:28:09 2014 (539B2699) 
    McAfee unknown driver 
    http://www.carrona.org/drivers/driver.php?id=mfehidk01.sys 
    
    aswMonFlt.sys Fri Mar 20  12:43:56 2015 (550C07FC) 
    avast! File System Minifilter Driver 
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys 
    
    aswRvrt.sys Fri Mar 20 12:43:59  2015 (550C07FF) 
    Avast! Revert driver[br](Likely a boot driver) 
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys 
    
    aswHwid.sys Fri Mar 20 12:44:25  2015 (550C0819) 
    avast! HWID driver 
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys 
    
    aswSnx.sys Fri Mar 20 12:44:43  2015 (550C082B) 
    avast! Virtualization Driver 
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys 
    
    aswRdr2.sys Fri Mar 20 12:44:46  2015 (550C082E) 
    avast! TDI Redirect Driver 
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys 
    
    aswVmm.sys Fri Mar 20 12:57:07  2015 (550C0B13) 
    avast! VM Monitor driver 
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys 
    
    aswSP.sys Fri Mar 20 12:57:29 2015  (550C0B29) 
    avast! Self Protection Driver 
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys 
    
    aswStm.sys Fri Mar 20 12:59:44 2015  (550C0BB0) 
    avast! Antivirus Stream Filter driver 
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys 
    
    
    
    Debug session time: Thu Mar  26 00:50:19.689 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\032515-27390-01.dmp] 
    Built by:  9600.17085.amd64fre.winblue_gdr.140330-1035 
    System Uptime: 0 days  0:36:01.530 
    *** ERROR: Module load completed but symbols could not be loaded  for atikmdag.sys 
    Probably caused by : atikmdag.sys ( atikmdag+c4efb )  
    BugCheck 1000007E, {ffffffffc0000005, fffff800633bdefb, ffffd00057457128,  ffffd00057456930} 
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e) 
    Bugcheck code 1000007E 
    Arguments: 
    Arg1:  ffffffffc0000005, The exception code that was not handled 
    Arg2:  fffff800633bdefb, The address that the exception occurred at 
    Arg3:  ffffd00057457128, Exception Record Address 
    Arg4: ffffd00057456930, Context  Record Address 
    PROCESS_NAME: System 
    BUGCHECK_STR: AV  
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    FAILURE_BUCKET_ID:  AV_atikmdag+c4efb 
    BiosVersion = F.33 
    BiosReleaseDate = 11/21/2014  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP Pavilion 17  Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Thu Mar 26 00:13:54.449 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\032515-21625-01.dmp] 
    Built by:  9600.17085.amd64fre.winblue_gdr.140330-1035 
    System Uptime: 0 days  0:14:30.293 
    *** ERROR: Module load completed but symbols could not be loaded  for atikmdag.sys 
    Probably caused by : atikmdag.sys ( atikmdag+c4efb )  
    BugCheck 1000007E, {ffffffffc0000005, fffff80137998efb, ffffd001f0193128,  ffffd001f0192930} 
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e) 
    Bugcheck code 1000007E 
    Arguments: 
    Arg1:  ffffffffc0000005, The exception code that was not handled 
    Arg2:  fffff80137998efb, The address that the exception occurred at 
    Arg3:  ffffd001f0193128, Exception Record Address 
    Arg4: ffffd001f0192930, Context  Record Address 
    PROCESS_NAME: System 
    BUGCHECK_STR: AV  
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    FAILURE_BUCKET_ID:  AV_atikmdag+c4efb 
    BiosVersion = F.33 
    BiosReleaseDate = 11/21/2014  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP Pavilion 17  Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Mar 25 23:59:01.957 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\032515-31500-01.dmp] 
    Built by:  9600.17085.amd64fre.winblue_gdr.140330-1035 
    System Uptime: 0 days  0:10:58.801 
    *** ERROR: Module load completed but symbols could not be loaded  for atikmdag.sys 
    Probably caused by : atikmdag.sys ( atikmdag+c4efb )  
    BugCheck 1000007E, {ffffffffc0000005, fffff801d4b54efb, ffffd00119996128,  ffffd00119995930} 
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e) 
    Bugcheck code 1000007E 
    Arguments: 
    Arg1:  ffffffffc0000005, The exception code that was not handled 
    Arg2:  fffff801d4b54efb, The address that the exception occurred at 
    Arg3:  ffffd00119996128, Exception Record Address 
    Arg4: ffffd00119995930, Context  Record Address 
    PROCESS_NAME: System 
    BUGCHECK_STR: AV  
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    FAILURE_BUCKET_ID:  AV_atikmdag+c4efb 
    BiosVersion = F.33 
    BiosReleaseDate = 11/21/2014  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP Pavilion 17  Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Mar 25 18:02:01.222 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\032515-63031-01.dmp] 
    Built by:  9600.17085.amd64fre.winblue_gdr.140330-1035 
    System Uptime: 0 days  16:04:04.068 
    *** WARNING: Unable to verify timestamp for aswSnx.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for aswSnx.sys  
    Probably caused by : aswSnx.sys ( aswSnx+bf26 ) 
    BugCheck 3B, {c0000005,  fffff800b3a86f26, ffffd0011b7d3860, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION  (3b) 
    Bugcheck code 0000003B 
    Arguments: 
    Arg1: 00000000c0000005,  Exception code that caused the bugcheck 
    Arg2: fffff800b3a86f26, Address of  the instruction which caused the bugcheck 
    Arg3: ffffd0011b7d3860, Address of  the context record for the exception that caused the bugcheck 
    Arg4:  0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: 1AGRJ51.exe 
    FAILURE_BUCKET_ID:  0x3B_aswSnx+bf26 
    BiosVersion = F.33 
    BiosReleaseDate = 11/21/2014  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP Pavilion 17  Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Mar 25 01:57:16.434 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\032415-52031-01.dmp] 
    Built by:  9600.17085.amd64fre.winblue_gdr.140330-1035 
    System Uptime: 0 days  2:46:18.689 
    *** ERROR: Module load completed but symbols could not be loaded  for atikmdag.sys 
    Probably caused by : atikmdag.sys ( atikmdag+c4efb )  
    BugCheck 1000007E, {ffffffffc0000005, fffff800841a8efb, ffffd000e08a5128,  ffffd000e08a4930} 
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e) 
    Bugcheck code 1000007E 
    Arguments: 
    Arg1:  ffffffffc0000005, The exception code that was not handled 
    Arg2:  fffff800841a8efb, The address that the exception occurred at 
    Arg3:  ffffd000e08a5128, Exception Record Address 
    Arg4: ffffd000e08a4930, Context  Record Address 
    PROCESS_NAME: System 
    BUGCHECK_STR: AV  
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    FAILURE_BUCKET_ID:  AV_atikmdag+c4efb 
    BiosVersion = F.33 
    BiosReleaseDate = 11/21/2014  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP Pavilion 17  Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Mar 26 01:58:24 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Mar 26 01:58:24 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Mar 26 01:58:24 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 12
    Windows 8.1


    Thank you I went to pc settings and checked for windows update check it says no updates are available .
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Strange. There should be a lot more of them available.
      My System SpecsSystem Spec

  5. #5


    Posts : 12
    Windows 8.1


    Is there anywhere else to check other than in pc settings I'm fairly new to windows 8
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    I've just realised that you have two AVs installed. Please remove either McAffee: http://download.mcafee.com/products/...tches/MCPR.exe or Avast: https://www.avast.com/uninstall-utility
      My System SpecsSystem Spec

  7. #7


    Posts : 12
    Windows 8.1


    I unistalled macafee and it did finally find and update the windows updates. But it wont load videos down through facebook if i go to youtube.com it loads videos fine just a little slow do you see anything that may be causing it to be slow or not load videos directly posted on facbook?
    I've had no BSOD since the first few Thanks
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    Check Hardware Acceleration settings and clean temporary internet files (tracking cookies).
      My System SpecsSystem Spec

  9. #9


    Posts : 12
    Windows 8.1


    Can you tell me where the hardware acceleration settings are and what they need to be set as or when i get them i can take a screen shot and post it.
    cookies have been deleted and same thing videos dont load
      My System SpecsSystem Spec

  10. #10


    Posts : 2,480
    Windows 10 Pro x64


    What browser are you using?
      My System SpecsSystem Spec

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