BSOD after dropping laptop; driver power state failure
Hi all,
Thanks in advance for your time and efforts helping me solve this issue. My laptop is an HP Envy 14-k016tx running Windows 8.1; the BSOD error given (with the face) was DRIVER_POWER_STATE_FAILURE. I had tried a few fixes through CMD [sfc scannow, etc.] that I found online but to no avail. I used "WhoCrashed" and it points to "0xFFFFE00147FBE060" (unknown), "nt+0x1509A0" (ntoskrnl.exe), and also iastora.sys (intel rapid storage technology). I had IRQL not less or equal BSOD around a year ago and used the warranty to reinstall windows (apparently I cannot do that on my own because customers are not given the Windows Disc and I had to take a long trip around the city for that. Now I have moved to the US). HP phone support would not assist me because I purchased the device outside of the US.
Original problem:
Boot into HP logo, then some brightness changes into a black screen. Mouse cursor shows up and can be controlled. After a while it goes into the BSOD and auto-reboots, probably into a loop (I used the physical button to switch it off).
Basic system diagnostics come back normal (HP bundled software, tapping F2 key on startup). I accidentally got into safe mode by changing BIOS settings (secure boot) which somehow got me into the blue recovery environment and therefore Safe Boot. After a few repeats I used CMD to add the boot options menu to save me the trouble of doing this every time I want to boot into safe mode.
If I use F11 on startup to go into default recovery options without using the weird BIOS secure boot change method, It gives me an error code 0xc0000225, and "A required device isn't connected or can't be accessed." Continuing to F8 (startup settings) or Enter (try again) will just cause the screen to flash in strange distorted black bars. Escape key leads to BIOS options.
I tried to use the Windows debugging tools, but I have trouble installing it because of errors with Windows Installer. I also suspected the HP 3D driveguard (protecting hard drive in case of dropping laptop/accelerometer changes) caused this but I could not uninstall it. I tried updating some of the drivers I suspected to be the problem but the BSOD remains.
I also attempted to follow some online fixes for MS installer errors (for uninstalling drive guard & installing the debug tool) but with no positive results. I disabled the RAID acceleration with SSD.
Device manager in safe mode shows a yellow warning triangle for "Monitors" (Generic PnP Monitor) and I can't find any drivers for it. I used the official HP site: HP ENVY 14-k016tx Sleekbook Drivers & Downloads | HP® Support
Also perhaps it is a hardware error? My RAM in system properties shows only 7.78GB usable instead of 8.00GB. Not sure if this has any relevance, maybe it was already like this before the BSOD.
Current problem:
I can actually boot, with some delay, into the lock screen, but after keying in my password the "Welcome" and loading spinning circle just spins for a while and then stops, eventually going back to BSOD screen so not much progress made here.
I have attached the zip file as per instructed. Thanks again in anticipation for your analyses and help!
Hi all,
Thanks in advance for your time and efforts helping me solve this issue. My laptop is an HP Envy 14-k016tx running Windows 8.1; the BSOD error given (with the face) was DRIVER_POWER_STATE_FAILURE. I had tried a few fixes through CMD [sfc scannow, etc.] that I found online but to no avail. I used "WhoCrashed" and it points to "0xFFFFE00147FBE060" (unknown), "nt+0x1509A0" (ntoskrnl.exe), and also iastora.sys (intel rapid storage technology). I had IRQL not less or equal BSOD around a year ago and used the warranty to reinstall windows (apparently I cannot do that on my own because customers are not given the Windows Disc and I had to take a long trip around the city for that. Now I have moved to the US). HP phone support would not assist me because I purchased the device outside of the US.
Original problem:
Boot into HP logo, then some brightness changes into a black screen. Mouse cursor shows up and can be controlled. After a while it goes into the BSOD and auto-reboots, probably into a loop (I used the physical button to switch it off).
Basic system diagnostics come back normal (HP bundled software, tapping F2 key on startup). I accidentally got into safe mode by changing BIOS settings (secure boot) which somehow got me into the blue recovery environment and therefore Safe Boot. After a few repeats I used CMD to add the boot options menu to save me the trouble of doing this every time I want to boot into safe mode.
If I use F11 on startup to go into default recovery options without using the weird BIOS secure boot change method, It gives me an error code 0xc0000225, and "A required device isn't connected or can't be accessed." Continuing to F8 (startup settings) or Enter (try again) will just cause the screen to flash in strange distorted black bars. Escape key leads to BIOS options.
I tried to use the Windows debugging tools, but I have trouble installing it because of errors with Windows Installer. I also suspected the HP 3D driveguard (protecting hard drive in case of dropping laptop/accelerometer changes) caused this but I could not uninstall it. I tried updating some of the drivers I suspected to be the problem but the BSOD remains.
I also attempted to follow some online fixes for MS installer errors (for uninstalling drive guard & installing the debug tool) but with no positive results. I disabled the RAID acceleration with SSD.
Device manager in safe mode shows a yellow warning triangle for "Monitors" (Generic PnP Monitor) and I can't find any drivers for it. I used the official HP site: HP ENVY 14-k016tx Sleekbook Drivers & Downloads | HP® Support
Also perhaps it is a hardware error? My RAM in system properties shows only 7.78GB usable instead of 8.00GB. Not sure if this has any relevance, maybe it was already like this before the BSOD.
Current problem:
I can actually boot, with some delay, into the lock screen, but after keying in my password the "Welcome" and loading spinning circle just spins for a while and then stops, eventually going back to BSOD screen so not much progress made here.
I have attached the zip file as per instructed. Thanks again in anticipation for your analyses and help!
Last edited:
My Computer
System One
-
- OS
- Windows 8, Windows 7
- Computer type
- Laptop
- System Manufacturer/Model
- HP Envy 14-k016tx
- CPU
- Intel i5-4200U @ 1.60 GHz 2.30 GHz
- Memory
- 8 GB
- Graphics Card(s)
- nvidia GT 740M, Intel HD Graphics Family
- Sound Card
- IDT HD Audio CODEC
- Screen Resolution
- 1366x768
- Hard Drives
- 1TB with some SSD cache