Windows 8 and 8.1 Forums


BSOD sys32k while watching a video

  1. #1


    Posts : 23
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free

    BSOD sys32k while watching a video


    Starting to get BSOD again, happened a few times already this week and I just finished doing chkdsk at restart it took like 4 hours but it finished, and now I'm doing scannow /sfc, all my graphics drivers are updated to my knowledge. Here is dump file anyways

    Attachment 59604

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    BIOS/UEFI dates from 2013, please check for updates at the HP support page.

    This device isn't working in Device Manager:
    USB-IF xHCI USB Host Controller ROOT\UOIP_BUS_DRIVER\0000 This device is not working properly because Windows cannot load the drivers required for this device.
    Please right click on the device (in Device Manager) and select "Uninstall". If prompted to remove the driver software, check the box to consent to it. Then, after it's done, reboot the system and check to see that it has fixed itself. If it hasn't, please post back here.

    If using a disk cleaning program (such as CCleaner) please stop while we're troubleshooting.

    Raw stack text shows traces of AMD video drivers, Intel video drivers and DirectX video drivers

    Beyond this, as there was only 1 memory dump in the upload, I have these 4 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Get ALL available, Win8.1 compatible updates from the manufacturer's website. Be sure to update all the video stuff on the HP website.
    3. Then, if the BSOD's still haven't stopped, run Driver Verifier according to these instructions: Driver Verifier Settings
    4. As time permits, run these free hardware diagnostics also: Hardware Diagnostics

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Mar 24 12:31:25.536 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032415-22703-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
    System Uptime:0 days 0:15:06.354
    Probably caused by :win32k.sys ( win32k!EngGetProcessHandle+d815 )
    BugCheck 3B, {c0000005, fffff96000219ad1, ffffd00093df7ce0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff96000219ad1, Address of the instruction which caused the bugcheck
    Arg3: ffffd00093df7ce0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!EngGetProcessHandle
    CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.25
      BIOS Release Date             01/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
      Baseboard Product             18A5
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Mar 24 12:31:25.536 2015 (UTC - 4:00)**************************
    PxHlpa64.sys                 Tue Apr 24 13:26:29 2012 (4F96E245)
    ikbevent.sys                 Tue Jun 12 15:22:18 2012 (4FD796EA)
    imsevent.sys                 Wed Jun 13 21:35:28 2012 (4FD93FE0)
    HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
    stwrt64.sys                  Tue Jul 24 04:05:57 2012 (500E5765)
    WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
    RtsBaStor.sys                Mon Jul 30 02:08:03 2012 (501624C3)
    hpdskflt.sys                 Thu Aug  9 10:17:49 2012 (5023C68D)
    Accelerometer.sys            Thu Aug  9 10:19:28 2012 (5023C6F0)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    ISCTD64.sys                  Tue Nov 27 14:52:34 2012 (50B51A02)
    iBtFltCoex.sys               Thu Apr 18 10:17:24 2013 (51700074)
    GEARAspiWDM.sys              Thu May 16 15:18:28 2013 (51953104)
    iaStorAV.sys                 Wed Jul 31 20:00:49 2013 (51F9A531)
    dump_iaStorAV.sys            Wed Jul 31 20:00:49 2013 (51F9A531)
    intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
    iwdbus.sys                   Thu Mar 13 17:59:14 2014 (53222A32)
    rzpmgrk.sys                  Thu Apr 17 15:36:12 2014 (53502D2C)
    HD-Hypervisor-amd64.sys      Wed Aug 13 08:37:59 2014 (53EB5C27)
    IntcDAud.sys                 Tue Sep  9 08:13:01 2014 (540EEECD)
    rzpnk.sys                    Fri Oct 17 15:38:10 2014 (54417022)
    amdkmpfd.sys                 Mon Oct 27 19:26:38 2014 (544ED4AE)
    rtlh64.sys                   Mon Nov  3 04:31:13 2014 (54574B61)
    atikmpag.sys                 Thu Nov 20 21:08:54 2014 (546E9EB6)
    atikmdag.sys                 Thu Nov 20 21:30:27 2014 (546EA3C3)
    VBoxUSBMon.sys               Fri Nov 21 08:55:55 2014 (546F446B)
    VBoxDrv.sys                  Fri Nov 21 08:57:03 2014 (546F44AF)
    btmhsf.sys                   Wed Nov 26 09:43:29 2014 (5475E711)
    igdkmd64.sys                 Sun Dec 14 23:32:12 2014 (548E644C)
    NETwew01.sys                 Tue Jan  6 11:19:19 2015 (54AC0B07)
    
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorAV.sys
    dump_iaStorAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
    http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=rtlh64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    NETwew01.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 23
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free


    I had 2 more BSODs last night, here is the dump, I fixed the USB host controller, and as far as windows updates I am completely updated but I will check now for the BIOS and other stuff on hp website

    Attachment 59625

    edit: both of them happened pretty much the same, I was watching a youtube video and I also had my league of legends client open, but it was just the client, not actually playing a game

    also I just finished updating the BIOS since there was a 2014 update from HP, but all the video card updates on there are outdated and from like 2012
    Last edited by yung ye; 25 Mar 2015 at 08:32.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Now we wait to see if the updates have fixed the BSOD's.
    If not, please zip up and upload the contents of C:\Windows\Mindump
      My System SpecsSystem Spec

  5. #5


    Posts : 23
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free


    got another bsod last night but this time it was a different error: driver irql less or not equal, here is dump file

    Attachment 59711
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Still involves video drivers.
    Please run Driver Verifier according to these instructions: Driver Verifier Settings
    Also please run these free hardware diagnostics (start with the video tests): Hardware Diagnostics

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Mar 26 02:51:00.134 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032615-22343-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
    System Uptime:0 days 17:29:18.956
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by :dxgmms1.sys ( dxgmms1!VidSchDdiNotifyInterruptWorker+1b8 )
    BugCheck D1, {5c40028, b, 0, fffff801a0c062b8}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000005c40028, memory referenced
    Arg2: 000000000000000b, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff801a0c062b8, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_dxgmms1!VidSchDdiNotifyInterruptWorker
    CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.26
      BIOS Release Date             05/14/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
      Baseboard Product             18A5
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Mar 26 02:51:00.134 2015 (UTC - 4:00)**************************
    PxHlpa64.sys                 Tue Apr 24 13:26:29 2012 (4F96E245)
    ikbevent.sys                 Tue Jun 12 15:22:18 2012 (4FD796EA)
    imsevent.sys                 Wed Jun 13 21:35:28 2012 (4FD93FE0)
    HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
    stwrt64.sys                  Tue Jul 24 04:05:57 2012 (500E5765)
    WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
    RtsBaStor.sys                Mon Jul 30 02:08:03 2012 (501624C3)
    hpdskflt.sys                 Thu Aug  9 10:17:49 2012 (5023C68D)
    Accelerometer.sys            Thu Aug  9 10:19:28 2012 (5023C6F0)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    ISCTD64.sys                  Tue Nov 27 14:52:34 2012 (50B51A02)
    iBtFltCoex.sys               Thu Apr 18 10:17:24 2013 (51700074)
    GEARAspiWDM.sys              Thu May 16 15:18:28 2013 (51953104)
    dump_iaStorAV.sys            Wed Jul 31 20:00:49 2013 (51F9A531)
    iaStorAV.sys                 Wed Jul 31 20:00:49 2013 (51F9A531)
    intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
    iwdbus.sys                   Thu Mar 13 17:59:14 2014 (53222A32)
    rzpmgrk.sys                  Thu Apr 17 15:36:12 2014 (53502D2C)
    HD-Hypervisor-amd64.sys      Wed Aug 13 08:37:59 2014 (53EB5C27)
    IntcDAud.sys                 Tue Sep  9 08:13:01 2014 (540EEECD)
    rzpnk.sys                    Fri Oct 17 15:38:10 2014 (54417022)
    igdkmd64.sys                 Thu Oct 23 07:01:59 2014 (5448E027)
    amdkmpfd.sys                 Mon Oct 27 19:26:38 2014 (544ED4AE)
    rtlh64.sys                   Mon Nov  3 04:31:13 2014 (54574B61)
    VBoxUSBMon.sys               Fri Nov 21 08:55:55 2014 (546F446B)
    VBoxDrv.sys                  Fri Nov 21 08:57:03 2014 (546F44AF)
    btmhsf.sys                   Wed Nov 26 09:43:29 2014 (5475E711)
    NETwew01.sys                 Tue Jan  6 11:19:19 2015 (54AC0B07)
    atikmpag.sys                 Wed Mar 18 21:39:16 2015 (550A28C4)
    atikmdag.sys                 Wed Mar 18 22:56:51 2015 (550A3AF3)
    
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    dump_iaStorAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorAV.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
    http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=rtlh64.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    NETwew01.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  7. #7


    Posts : 23
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free


    Ran driver verifier and right after I set it up and restarted pc, my laptop started normally and booted into windows, I logged in and it almost instantly blue screened with the error "Driver Verifier Detected Violation", restarted again and it did the same thing, then I booted into safe mode and turned it off and here is both the dump files zipped up, hopefully we can figure out what it is now plsssssss

    Attachment 59844
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Don't forget to run these free hardware diagnostics: Hardware Diagnostics

    One of the memory dumps points to rzpmgrk.sys - a driver for your Razer device (most likely a Razer Synapse).
    Please uninstall the Razer software/drivers and see if that stops the BSOD's.
    If it doesn't, then remove the Razer device and see if that stops the BSOD's.
    If not, then run Driver Verifier again without the Razer software/drivers and the device physically removed from your system.

    If it's the software/drivers that are the cause, then try downloading/installing a freshly downloaded copy of the latest, Win8.1 compatible version from the Razer support website (and see if that causes a BSOD).

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Mar 30 01:18:59.987 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\033015-22671-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
    System Uptime:0 days 0:01:19.861
    Probably caused by :ntkrnlmp.exe ( nt!IopProcessWorkItem+80 )
    BugCheck C4, {9400b, fffff80051c7cba0, ffffe000e758c240, ffffe000e758c298}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 000000000009400b, ID of the 'WlanTimedLinkQuality' rule that was violated.
    Arg2: fffff80051c7cba0, A pointer to the string describing the violated rule condition.
    Arg3: ffffe000e758c240, Address of internal rule state (second argument to !ruleinfo).
    Arg4: ffffe000e758c298, Address of supplemental states (third argument to !ruleinfo).
    BUGCHECK_STR:  0xc4_WlanTimedLinkQuality_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_WlanTimedLinkQuality_XDV_VRF_nt!IopProcessWorkItem
    CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.26
      BIOS Release Date             05/14/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
      Baseboard Product             18A5
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 30 01:17:16.521 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\033015-37078-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
    System Uptime:0 days 0:01:35.393
    *** WARNING: Unable to verify timestamp for rzpmgrk.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzpmgrk.sys
    Probably caused by :rzpmgrk.sys ( rzpmgrk+1430 )
    BugCheck C4, {f6, 60, ffffe000c876c080, fffff801118f6430}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 00000000000000f6, Referencing user handle as KernelMode.
    Arg2: 0000000000000060, Handle value being referenced.
    Arg3: ffffe000c876c080, Address of the current process.
    Arg4: fffff801118f6430, Address inside the driver that is performing the incorrect reference.
    BUGCHECK_STR:  0xc4_f6
    PROCESS_NAME:  userinit.exe
    FAILURE_BUCKET_ID: 0xc4_f6_VRF_rzpmgrk+1430
    CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.26
      BIOS Release Date             05/14/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
      Baseboard Product             18A5
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Mar 30 01:18:59.987 2015 (UTC - 4:00)**************************
    PxHlpa64.sys                 Tue Apr 24 13:26:29 2012 (4F96E245)
    ikbevent.sys                 Tue Jun 12 15:22:18 2012 (4FD796EA)
    imsevent.sys                 Wed Jun 13 21:35:28 2012 (4FD93FE0)
    HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
    stwrt64.sys                  Tue Jul 24 04:05:57 2012 (500E5765)
    WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
    RtsBaStor.sys                Mon Jul 30 02:08:03 2012 (501624C3)
    hpdskflt.sys                 Thu Aug  9 10:17:49 2012 (5023C68D)
    Accelerometer.sys            Thu Aug  9 10:19:28 2012 (5023C6F0)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    ISCTD64.sys                  Tue Nov 27 14:52:34 2012 (50B51A02)
    iBtFltCoex.sys               Thu Apr 18 10:17:24 2013 (51700074)
    GEARAspiWDM.sys              Thu May 16 15:18:28 2013 (51953104)
    dump_iaStorAV.sys            Wed Jul 31 20:00:49 2013 (51F9A531)
    iaStorAV.sys                 Wed Jul 31 20:00:49 2013 (51F9A531)
    intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
    iwdbus.sys                   Thu Mar 13 17:59:14 2014 (53222A32)
    rzpmgrk.sys                  Thu Apr 17 15:36:12 2014 (53502D2C)
    HD-Hypervisor-amd64.sys      Wed Aug 13 08:37:59 2014 (53EB5C27)
    IntcDAud.sys                 Tue Sep  9 08:13:01 2014 (540EEECD)
    rzpnk.sys                    Fri Oct 17 15:38:10 2014 (54417022)
    igdkmd64.sys                 Thu Oct 23 07:01:59 2014 (5448E027)
    amdkmpfd.sys                 Mon Oct 27 19:26:38 2014 (544ED4AE)
    rtlh64.sys                   Mon Nov  3 04:31:13 2014 (54574B61)
    VBoxUSBMon.sys               Fri Nov 21 08:55:55 2014 (546F446B)
    VBoxDrv.sys                  Fri Nov 21 08:57:03 2014 (546F44AF)
    btmhsf.sys                   Wed Nov 26 09:43:29 2014 (5475E711)
    NETwew01.sys                 Tue Jan  6 11:19:19 2015 (54AC0B07)
    atikmpag.sys                 Wed Mar 18 21:39:16 2015 (550A28C4)
    atikmdag.sys                 Wed Mar 18 22:56:51 2015 (550A3AF3)
    
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    dump_iaStorAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorAV.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
    http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=rtlh64.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    NETwew01.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  9. #9


    Posts : 23
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free


    Ok so, after uninstalling all the razer drivers on my laptop, I haven't had any BSOD for a while, but a new problem has arisen now, instead of BSOD my laptop will just randomly reboot while watching a video or playing a game, its almost like it skips the blue screen altogether and just reboots, it has only happened twice since removal of razer drivers which was same night as your reply..I also ran furmark for multiple hours while watching shows etc and nothing happened at all, no bsod or reboots
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please zip up and upload the contents of C:\Windows\Minidump.
    If you have problems doing this, please copy it to your Desktop and try zipping it there.

    Are you still using the Razer mouse without the drivers?
    If so, try using another mouse temporarily (to see if it might be the hardware in the Razer mouse that's causing the problems).

    Once you've done all of that, if the system still reboots at random, then try running Driver Verifier again (without the Razer hardware or software attached).
      My System SpecsSystem Spec

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