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BSOD playing FFXIV and flash games.

  1. #1

    BSOD playing FFXIV and flash games.


    file:///F:/Program%20Files%20(x86)/NirSoft/BlueScreenView/report.html

    That is from blue screen viewer obviously.

    BSOD happens randomly. However when I get in heavily populated areas it happens more. I think it may be a heating issue. Updated all drivers recently with Driver Magician and double checked with Driver Booster 2. Also ran sfc /scannow and fixed 2 problems. Multiple dmp files so I'd start with the latest 2-3 since I did all that.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi TribalJake & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Code:
    6: kd> knL
     # Child-SP          RetAddr           Call Site
    00 ffffd000`229e7648 fffff802`e57d64e9 nt!KeBugCheckEx
    01 ffffd000`229e7650 fffff802`e57d5dfc nt!KiBugCheckDispatch+0x69
    02 ffffd000`229e7790 fffff802`e57d1eed nt!KiSystemServiceHandler+0x7c
    03 ffffd000`229e77d0 fffff802`e5738b25 nt!RtlpExecuteHandlerForException+0xd
    04 ffffd000`229e7800 fffff802`e573cede nt!RtlDispatchException+0x1a5
    05 ffffd000`229e7ed0 fffff802`e57d65c2 nt!KiDispatchException+0x646
    06 ffffd000`229e85c0 fffff802`e57d4afe nt!KiExceptionDispatch+0xc2
    07 ffffd000`229e87a0 fffff802`e575402c nt!KiGeneralProtectionFault+0xfe
    08 ffffd000`229e8930 fffff802`e56f1ad1 nt!KxWaitForLockOwnerShipWithIrql+0x14
    09 ffffd000`229e8960 fffff800`0b0a6a12 nt!ExAcquireResourceSharedLite+0x351
    0a ffffd000`229e89d0 fffff800`0b0a4622 dxgkrnl!DXGADAPTER::AcquireCoreResourceShared+0x62
    0b ffffd000`229e8a00 fffff802`e57d61b3 dxgkrnl!DxgkUnlock+0x182
    0c ffffd000`229e8a80 00000000`778078fa nt!KiSystemServiceCopyEnd+0x13
    0d 00000000`0952e068 00000000`00000000 0x778078fa
    So, we can see that the DirectX called the adapter to acquire shared resources. But, well it kept on waiting for the resources and ultimately did not get them . This caused the system to crash.

    Below is a list of 3rd party drivers present on your system -
    Code:
    **************************Tue Mar 24 06:32:29.730 2015 (UTC + 5:30)**************************
    lvpopf64.sys                Sat May 12 05:26:21 2007 (464502A5)
    lvuvc64.sys                 Sat May 12 05:29:12 2007 (46450350)
    LVUSBS64.sys                Sat May 12 05:31:20 2007 (464503D0)
    MBfilt64.sys                Fri Jul 31 09:10:32 2009 (4A7267B0)
    ALSysIO64.sys               Wed Mar  6 03:20:34 2013 (513668AA)
    ssudbus.sys                 Thu Jan  2 15:21:22 2014 (52C5369A)
    BootDefragDriver.sys        Mon Mar  3 14:03:27 2014 (53143E57)
    SteelBus64.sys              Tue May 27 22:12:05 2014 (5384C05D)
    SAlpham64.sys               Tue May 27 22:16:34 2014 (5384C16A)
    xspltspk.sys                Thu Jun 12 02:29:54 2014 (5398C34A)
    nvhda64v.sys                Thu Oct  9 22:32:27 2014 (5436BFA3)
    GUBootStartup.sys           Mon Oct 13 06:28:08 2014 (543B23A0)
    RTKVHD64.sys                Tue Oct 28 16:02:13 2014 (544F70AD)
    Rt630x64.sys                Wed Nov 19 07:54:30 2014 (546BFF5E)
    nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
    HWiNFO64A.SYS               Sun Nov 23 21:54:07 2014 (54720A27)
    NvStreamKms.sys             Mon Jan 12 23:26:42 2015 (54B40ADA)
    nvlddmkm.sys                Thu Feb  5 23:31:37 2015 (54D3B001)
    cpuz138_x64.sys             Thu Feb 26 12:34:34 2015 (54EEC582)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Mon Mar 23 09:07:45.869 2015 (UTC + 5:30)**************************
    nvlddmkm.sys                Fri Apr 11 18:56:10 2014 (5347ED72)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sun Mar 22 06:23:13.013 2015 (UTC + 5:30)**************************
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
    http://www.carrona.org/drivers/driver.php?id=lvpopf64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=LVUSBS64.sys
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
    http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
    http://www.carrona.org/drivers/driver.php?id=BootDefragDriver.sys
    http://www.carrona.org/drivers/driver.php?id=SteelBus64.sys
    http://www.carrona.org/drivers/driver.php?id=SAlpham64.sys
    http://www.carrona.org/drivers/driver.php?id=xspltspk.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz138_x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys

    Kindly follow the below steps -

    1. Even I think that this might be an overheating issue. Please run the FurMark test using the below guide and report back the temperatures while running the FurMark test.

      FurMark download site
      : http://www.ozone3d.net/benchmarks/fur/ (appears to be bundled w/bloatware now - 12 Aug 2014)
      Try downloading from one of the major download sites. Here's a link to it at Major Geeks (as of 12 Aug 2014): http://www.majorgeeks.com/files/details/furmark.html
      FurMark Setup:
      - If you have more than one GPU, select Multi-GPU during setup
      - In the Run mode box, select "Stability Test" and "Log GPU Temperature"
      Click "Go" to start the test (Looks like it's "BURN-IN test" now)
      - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
      NOTE: Set the alarm to go off at 90บC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
      If the temperature gets above 100บC, quit the test - the video card is overheating.
      - Click "Quit" to exit

      What you are looking for:
      - excessive heat from the GPU (report back with anything over 90บC)
      - problems with the video display (picture is distorted or jumbled, picture turns black, etc)
      - problems reported by the program (I haven't seen this, but "just in case")

      Dual Video Cards:
      Some tips for dual (or more) video cards:
      [TIPS] How to Enable SLI and CrossFire Support for OpenGL Applications | Geeks3D
      (Tips) How To Enable SLI and CrossFire Support for MSI Kombustor 2.0 | Geeks3D

      If it still doesn't work, test the cards individually.
    2. Please update the drivers highlighted in RED.



    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  3. #3


    Currently running the test. Maxed out at 85 so far but it's only been going 6 mins. Should I use it in full screen or leave it at the default?


    Updated one of the drivers and ran the program full screen and it got to 88 then nosedived to 83 like the other. The logitech drivers are not working for me.
    Last edited by TribalJake; 24 Mar 2015 at 21:28.
      My System SpecsSystem Spec

  4. #4


    Happened again in the same area it usually happens in. New log for someone to check out and compare to the others. Tried to install a logitech but I don't think it changed anything.
      My System SpecsSystem Spec

  5. #5


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi TribalJake ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem.
    Code:
    4: kd> .exr 0xffffd001ab5e9738
    ExceptionAddress: fffff80089ebb13e (nt!KxWaitForLockOwnerShip+0x0000000000000012)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff


    So, the system was waiting for taking an exclusive lock on a resource so that it could be modified which means it meant to write to the address which was bad sadly
    Hence, the system got tired of waiting indefinitely to get a lock on the bad resource and hence crashed. An analogy in this case would be if a person is trying to lock the door of a house which does not exist. I sometimes do give weird analogies :0)

    This is strange isn't it? 88 Degree Celsius is quite a lot of temperature. Is the system crashing while playing some other game?
    I would suggest you to try and aim a table fan directly at the Graphics card and see if the system still crashes or not at that point of the game. Have you searched around if the crash is being caused in only that game?

    Let me know how it goes ^_^


    -Pranav
      My System SpecsSystem Spec

  6. #6


    I have a small personal fan pointed at my processor but it's not pushing a whole lot of air. I'm going to get some more fans but I don't know what one to get exactly. Like do I need a new heatsink/fan or do I need to get a bunch of fans pointed all in there?

    Errr i Mean do I need one for the processor or more for my graphics card? It's a 770 gtx card and 8 core processor
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by TribalJake View Post
    I have a small personal fan pointed at my processor but it's not pushing a whole lot of air. I'm going to get some more fans but I don't know what one to get exactly. Like do I need a new heatsink/fan or do I need to get a bunch of fans pointed all in there?

    Errr i Mean do I need one for the processor or more for my graphics card? It's a 770 gtx card and 8 core processor
    Hi TribalJake ^_^,

    A single table fan should be more than enough to check it out whether it is really the overheating problem or not. Just open the case and then point the fan and see if the system is stable or not.

    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  8. #8


    I put a small fan kinda like this http://images.onccc.com/i003/2014/07...e97fa448b6.png pointed on my processor and did all my raiding with no issues. I did notice my fan picking up speed in the crowded areas but everything ran fine and didn't crash.
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by TribalJake View Post
    I put a small fan kinda like this http://images.onccc.com/i003/2014/07...e97fa448b6.png pointed on my processor and did all my raiding with no issues. I did notice my fan picking up speed in the crowded areas but everything ran fine and didn't crash.
    Hi TribalJake ^_^,

    Seems like you found the solution to your problem
    Increase the cooling and air flow of the system.


    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  10. #10


    Got my new heatsink and fans installed and maxed everything out with streaming and no crashes or anything. Thanks for the help.


    My old heatsink compared to the new one and the fan.
    Last edited by TribalJake; 06 Apr 2015 at 14:24. Reason: Pic
      My System SpecsSystem Spec

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BSOD playing FFXIV and flash games.
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