windows 8.1 sys w/ rand. freezes and shutdowns, eventID 41

TheDirka · Mar 22, 2015

Hello,

So I've been having issues with a self built system for a while, not sure if they are related or not. Basically, the computer will randomly freeze up completely or sometimes simply turn itself off. It will happen sometimes while I'm playing a game or it can happen by itself overnight when I'm not doing anything. I thought it was a power supply issue so I replaced it to no effect. after turning it back on I go to the event viewer and see the dreaded error 41. no big help there.

Also, sometimes while playing games the video will completely freeze which I think is the same problem as above but if I have a program such as teamspeak running, I can still hear people talking, so I know its not completely frozen. In these cases if I wait 20 seconds or so it will go back to normal. obviously this isnt something you want to happen while playing an online game. i'd say it happens 2 to 3 times per hour on average.

here is what i've got:

intel i5 4690k
radeon r9 290
8gb ram
sound blaster recon3d PCIe
windows 8.1 running on an ADATA Sp900 SSD
1TB WD caviar black
running wireless AC on a PCE-AC68, ethernet is not an option

nothing is overclocked

what i've done:
replaced power supply with a bronze certified one. dont rememebr exactly which one but i can find out if its important
updated bios and all drivers i could think of
ran diagnostics on the SSD and HDD
ran memtest
running HWmonitor, no overheating issues are apparent
ran FurMark for about 5 minutes, GPU made it up to 83 degrees eventually. hot, but it took a while to get there so i thought that was OK. i dont ever see temps that high normally

downloaded diagnostic info per the instructions, attached

thanks in advance for your help

softwaremaniac · Mar 22, 2015

Uninstall Gigabyte software, PCAUSA Rawether NDIS 6 SPR Protocol Driver (update if you can if not, uninstall. Remove sptd
Update Intel RST because it is the root cause of your issues.

Code:

[COLOR=red][B]gdrv.sys Fri Mar 13 04:22:29 2009 (49B9D175)[/B][/COLOR]  
Gigabyte Easy Saver - mobo power utility driver 
[URL="http://www.carrona.org/drivers/driver.php?id=gdrv.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]gdrv.sys[/COLOR][/B][/URL] 

[COLOR=red][B]PcaSp60.sys Tue  Sep 7 20:27:24 2010 (4C86840C)[/B][/COLOR] 
PCAUSA Rawether NDIS 6 SPR  Protocol Driver (AMD64) 
[URL="http://www.carrona.org/drivers/driver.php?id=PcaSp60.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]PcaSp60.sys[/COLOR][/B][/URL] 

GEARAspiWDM.sys Thu May 3 21:56:17  2012 (4FA2E2E1) 
CD-ROM Class Filter Driver by Gear Software.[br]Also comes  with iTunes 
[URL="http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]GEARAspiWDM.sys[/COLOR][/B][/URL] 

dsNcAdpt.sys Sat Jan 26  02:11:02 2013 (51032D26) 
Network Connect VPN software by Juniper Networks  
[URL="http://www.carrona.org/drivers/driver.php?id=dsNcAdpt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]dsNcAdpt.sys[/COLOR][/B][/URL] 

cthda.sys Tue Jul 30 03:16:56  2013 (51F71408) 
Sound Blaster HDAudio driver 
[URL="http://www.carrona.org/drivers/driver.php?id=cthda.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]cthda.sys[/COLOR][/B][/URL] 

cthdb.sys Tue Jul 30 03:17:03 2013  (51F7140F) 
Sound Blaster Recon3D PCIe Audio driver 
[URL="http://www.carrona.org/drivers/driver.php?id=cthdb.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]cthdb.sys[/COLOR][/B][/URL] 

intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
Intel Processor driver 
[URL="http://www.carrona.org/drivers/driver.php?id=intelppm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]intelppm.sys[/COLOR][/B][/URL] 

e1d64x64.sys Fri Aug 30 01:55:45  2013 (521FDF81) 
Intel(R) Gigabit Adapter NDIS 6.x driver 
[URL="http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]e1d64x64.sys[/COLOR][/B][/URL] 

[COLOR=red][B]AppleCharger.sys Mon Oct 28 02:59:21 2013 (526DC4F9)[/B][/COLOR]  
GIGABYTE On/Off Charge driver. See here for details -  [url]http://www.gigabyte.us/MicroSite/185/on-off-charge.htm[/url] [br] May cause [COLOR=red]BSOD[/COLOR] on Win7/8 systems - uninstall to test (haven't seen  recently (15Jan2013)) 
[URL="http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AppleCharger.sys[/COLOR][/B][/URL] 

bcmwl63a.sys Thu Feb 6  10:57:28 2014 (52F35C88) 
Broadcom 802.11 Network Adapter wireless driver  
[URL="http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]bcmwl63a.sys[/COLOR][/B][/URL] 

xusb22.sys Tue Mar 18 09:18:41  2014 (53280161) 
Xbox 360 Wireless Receiver driver 
[URL="http://www.carrona.org/drivers/driver.php?id=xusb22.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]xusb22.sys[/COLOR][/B][/URL] 

iaStorA.sys Fri Apr 4 01:00:05 2014  (533DE7F5) 
Intel RST (Rapid Storage Technology) driver 
[URL="http://www.carrona.org/drivers/driver.php?id=iaStorA.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iaStorA.sys[/COLOR][/B][/URL] 

iwdbus.sys Tue Jun 17 23:54:22  2014 (53A0B90E) 
Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
[URL="http://www.carrona.org/drivers/driver.php?id=iwdbus.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iwdbus.sys[/COLOR][/B][/URL] 

AMDACPKSL.SYS Sun Jun 22 04:31:43  2014 (53A6400F) 
included in the AMD/ATI Catalyst WDM drivers package 
[URL="http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AMDACPKSL.SYS[/COLOR][/B][/URL] 

AtihdWB6.sys Sun Jun 22 04:32:00  2014 (53A64020) 
AMD High Definition Audio Function Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AtihdWB6.sys[/COLOR][/B][/URL] 

TeeDriverx64.sys Tue Sep 23  22:01:14 2014 (5421D18A) 
Intel Management Engine Interface driver 
[URL="http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]TeeDriverx64.sys[/COLOR][/B][/URL] 

igdkmd64.sys Mon Sep 29  19:51:21 2014 (54299C19) 
Intel Graphics driver 
[URL="http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]igdkmd64.sys[/COLOR][/B][/URL] 

ctxusbm.sys Mon Oct 13 12:19:50  2014 (543BA746) 
Citrix ICA Client USB Monitor Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ctxusbm.sys[/COLOR][/B][/URL] 

atikmpag.sys Fri Nov 21 03:08:54  2014 (546E9EB6) 
ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
[URL="http://www.carrona.org/drivers/driver.php?id=atikmpag.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]atikmpag.sys[/COLOR][/B][/URL] 

amdacpksd.sys Fri Nov 21 03:18:16  2014 (546EA0E8) 
AMD ACP Kernel Service Driver (KSD) - I suspect it's a part  of the AMD chipset drivers as my system doesn't have it (and I have an Intel  chipset with an ATI video card). Just in case 
[URL="http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]amdacpksd.sys[/COLOR][/B][/URL] 

atikmdag.sys Fri Nov 21 03:30:27  2014 (546EA3C3) 
ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
[URL="http://www.carrona.org/drivers/driver.php?id=atikmdag.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]atikmdag.sys[/COLOR][/B][/URL] 

[COLOR=red][B]sptd.sys Thu  Dec 11 15:52:44 2014 (5489AFBC)[/B][/COLOR] 
SCSI Pass Through Direct Host -  Daemon Tools (known [COLOR=red]BSOD[/COLOR] issues with Win7) 
[URL="http://www.carrona.org/drivers/driver.php?id=sptd.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]sptd.sys[/COLOR][/B][/URL] 



Debug session time: Fri Mar  13 11:17:29.975 2015 (UTC + 1:00) 
Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\031315-7734-01.dmp] 
Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
System Uptime: 0 days  10:26:42.994 
*** WARNING: Unable to verify timestamp for iaStorA.sys 
***  ERROR: Module load completed but symbols could not be loaded for iaStorA.sys  
Probably caused by : iaStorA.sys ( iaStorA+78406 ) 
BugCheck D1, {28, 2,  0, fffff800ff545406} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]DRIVER_IRQL_NOT_LESS_OR_EQUAL  (d1)[/URL] 
Bugcheck code 000000d1 
Arguments: 
Arg1: 0000000000000028,  memory referenced 
Arg2: 0000000000000002, IRQL 
Arg3: 0000000000000000,  value 0 = read operation, 1 = write operation 
Arg4: fffff800ff545406,  address which referenced memory 
BUGCHECK_STR: AV 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
PROCESS_NAME: System 
FAILURE_BUCKET_ID:  AV_iaStorA+78406 
MaxSpeed: 3500 
CurrentSpeed: 3500 
BiosVersion = F7  
BiosReleaseDate = 06/17/2014 
SystemManufacturer = Gigabyte Technology  Co., Ltd. 
SystemProductName = Z97X-UD3H  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  
Debug session time: Thu Mar 12 02:11:03.186 2015 (UTC + 1:00) 
Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\031115-7937-01.dmp] 
Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
System Uptime: 8 days 1:55:19.298  
*** WARNING: Unable to verify timestamp for iaStorA.sys 
*** ERROR:  Module load completed but symbols could not be loaded for iaStorA.sys  
Probably caused by : iaStorA.sys ( iaStorA+78406 ) 
BugCheck D1, {28, 2,  0, fffff80080ee7406} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]DRIVER_IRQL_NOT_LESS_OR_EQUAL  (d1)[/URL] 
Bugcheck code 000000d1 
Arguments: 
Arg1: 0000000000000028,  memory referenced 
Arg2: 0000000000000002, IRQL 
Arg3: 0000000000000000,  value 0 = read operation, 1 = write operation 
Arg4: fffff80080ee7406,  address which referenced memory 
BUGCHECK_STR: AV 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
PROCESS_NAME: System 
FAILURE_BUCKET_ID:  AV_iaStorA+78406 
MaxSpeed: 3500 
CurrentSpeed: 3500 
BiosVersion = F7  
BiosReleaseDate = 06/17/2014 
SystemManufacturer = Gigabyte Technology  Co., Ltd. 
SystemProductName = Z97X-UD3H  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  
Debug session time: Tue Mar 3 15:07:33.482 2015 (UTC + 1:00) 
Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\030315-7812-01.dmp] 
Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
System Uptime: 3 days 7:33:30.786  
*** WARNING: Unable to verify timestamp for iaStorA.sys 
*** ERROR:  Module load completed but symbols could not be loaded for iaStorA.sys  
Probably caused by : iaStorA.sys ( iaStorA+78406 ) 
BugCheck D1, {28, 2,  0, fffff8011a0d0406} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]DRIVER_IRQL_NOT_LESS_OR_EQUAL  (d1)[/URL] 
Bugcheck code 000000d1 
Arguments: 
Arg1: 0000000000000028,  memory referenced 
Arg2: 0000000000000002, IRQL 
Arg3: 0000000000000000,  value 0 = read operation, 1 = write operation 
Arg4: fffff8011a0d0406,  address which referenced memory 
BUGCHECK_STR: AV 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
PROCESS_NAME: System 
FAILURE_BUCKET_ID:  AV_iaStorA+78406 
MaxSpeed: 3500 
CurrentSpeed: 3500 
BiosVersion = F7  
BiosReleaseDate = 06/17/2014 
SystemManufacturer = Gigabyte Technology  Co., Ltd. 
SystemProductName = Z97X-UD3H  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  




--- E O J --- 2015 Mar 22 22:00:22 PM _88-dbug Copyright  2012 Sysnative Forums 
--- E O J --- 2015 Mar 22 22:00:22 PM _88-dbug  Copyright 2012 Sysnative Forums 
--- E O J --- 2015 Mar 22 22:00:22 PM  _88-dbug Copyright 2012 Sysnative Forums

TheDirka · Mar 22, 2015

thanks for the quick response.

i don't really know much about intel RST, from what I can tell its some kind of RAID thing. their webpage was difficult to understand which file I would need to update so I decided to uninstall it to see what happens.

i also uninstalled all of the gigabyte stuff and deleted the daemon tools drivers you mentioned. the other thing I think is part of my printer drivers and there werent any updates available. I'd like to be able to continue using the printer so I'm going to try leaving it for now and see if the other stuff fixes the issue. if not, I'll uninstall the printer and see if that resolves. will report back, thanks

softwaremaniac · Mar 22, 2015

Oh, OK. Leave the printer drivers be. Intel is more important. You uninstalled it? OK. Keep me posted.

TheDirka · Mar 22, 2015

yeah, is there any good reason not to? when I tried to update there were like 20 different things to download and I didnt know what I wanted or why

softwaremaniac · Mar 22, 2015

Well. I like to keep my drivers updated.
Intel RST is the driver used for drive(s) in AHCI or RAID mode.
Windows has its own AHCI & RAID drivers if you don't wish to install Intel's.

But you should make sure that rest of your drivers are up to date. Like chipset and such.

TheDirka · Mar 25, 2015

haven't used the computer much in the past few days but it has remained idle without turning off for that whole time so its looking good. once I know for sure I'll come back and mark it solved. thanks again

softwaremaniac · Mar 25, 2015

Nice to hear.

windows 8.1 sys w/ rand. freezes and shutdowns, eventID 41

TheDirka

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

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TheDirka

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

System One

TheDirka

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

System One

TheDirka

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

System One