Windows 8 and 8.1 Forums


windows 8.1 sys w/ rand. freezes and shutdowns, eventID 41

  1. #1


    Posts : 4
    windows 8.1

    windows 8.1 sys w/ rand. freezes and shutdowns, eventID 41


    Hello,

    So I've been having issues with a self built system for a while, not sure if they are related or not. Basically, the computer will randomly freeze up completely or sometimes simply turn itself off. It will happen sometimes while I'm playing a game or it can happen by itself overnight when I'm not doing anything. I thought it was a power supply issue so I replaced it to no effect. after turning it back on I go to the event viewer and see the dreaded error 41. no big help there.

    Also, sometimes while playing games the video will completely freeze which I think is the same problem as above but if I have a program such as teamspeak running, I can still hear people talking, so I know its not completely frozen. In these cases if I wait 20 seconds or so it will go back to normal. obviously this isnt something you want to happen while playing an online game. i'd say it happens 2 to 3 times per hour on average.

    here is what i've got:

    intel i5 4690k
    radeon r9 290
    8gb ram
    sound blaster recon3d PCIe
    windows 8.1 running on an ADATA Sp900 SSD
    1TB WD caviar black
    running wireless AC on a PCE-AC68, ethernet is not an option

    nothing is overclocked

    what i've done:
    replaced power supply with a bronze certified one. dont rememebr exactly which one but i can find out if its important
    updated bios and all drivers i could think of
    ran diagnostics on the SSD and HDD
    ran memtest
    running HWmonitor, no overheating issues are apparent
    ran FurMark for about 5 minutes, GPU made it up to 83 degrees eventually. hot, but it took a while to get there so i thought that was OK. i dont ever see temps that high normally


    downloaded diagnostic info per the instructions, attached

    thanks in advance for your help

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Uninstall Gigabyte software, PCAUSA Rawether NDIS 6 SPR Protocol Driver (update if you can if not, uninstall. Remove sptd
    Update Intel RST because it is the root cause of your issues.

    Code:
    gdrv.sys Fri Mar 13 04:22:29 2009 (49B9D175)  
    Gigabyte Easy Saver - mobo power utility driver 
    http://www.carrona.org/drivers/driver.php?id=gdrv.sys 
    
    PcaSp60.sys Tue  Sep 7 20:27:24 2010 (4C86840C) 
    PCAUSA Rawether NDIS 6 SPR  Protocol Driver (AMD64) 
    http://www.carrona.org/drivers/driver.php?id=PcaSp60.sys 
    
    GEARAspiWDM.sys Thu May 3 21:56:17  2012 (4FA2E2E1) 
    CD-ROM Class Filter Driver by Gear Software.[br]Also comes  with iTunes 
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys 
    
    dsNcAdpt.sys Sat Jan 26  02:11:02 2013 (51032D26) 
    Network Connect VPN software by Juniper Networks  
    http://www.carrona.org/drivers/driver.php?id=dsNcAdpt.sys 
    
    cthda.sys Tue Jul 30 03:16:56  2013 (51F71408) 
    Sound Blaster HDAudio driver 
    http://www.carrona.org/drivers/driver.php?id=cthda.sys 
    
    cthdb.sys Tue Jul 30 03:17:03 2013  (51F7140F) 
    Sound Blaster Recon3D PCIe Audio driver 
    http://www.carrona.org/drivers/driver.php?id=cthdb.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    e1d64x64.sys Fri Aug 30 01:55:45  2013 (521FDF81) 
    Intel(R) Gigabit Adapter NDIS 6.x driver 
    http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys 
    
    AppleCharger.sys Mon Oct 28 02:59:21 2013 (526DC4F9)  
    GIGABYTE On/Off Charge driver. See here for details -  http://www.gigabyte.us/MicroSite/185/on-off-charge.htm [br] May cause BSOD on Win7/8 systems - uninstall to test (haven't seen  recently (15Jan2013)) 
    http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys 
    
    bcmwl63a.sys Thu Feb 6  10:57:28 2014 (52F35C88) 
    Broadcom 802.11 Network Adapter wireless driver  
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys 
    
    xusb22.sys Tue Mar 18 09:18:41  2014 (53280161) 
    Xbox 360 Wireless Receiver driver 
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys 
    
    iaStorA.sys Fri Apr 4 01:00:05 2014  (533DE7F5) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    iwdbus.sys Tue Jun 17 23:54:22  2014 (53A0B90E) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    AMDACPKSL.SYS Sun Jun 22 04:31:43  2014 (53A6400F) 
    included in the AMD/ATI Catalyst WDM drivers package 
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS 
    
    AtihdWB6.sys Sun Jun 22 04:32:00  2014 (53A64020) 
    AMD High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys 
    
    TeeDriverx64.sys Tue Sep 23  22:01:14 2014 (5421D18A) 
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    igdkmd64.sys Mon Sep 29  19:51:21 2014 (54299C19) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    ctxusbm.sys Mon Oct 13 12:19:50  2014 (543BA746) 
    Citrix ICA Client USB Monitor Driver 
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys 
    
    atikmpag.sys Fri Nov 21 03:08:54  2014 (546E9EB6) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    amdacpksd.sys Fri Nov 21 03:18:16  2014 (546EA0E8) 
    AMD ACP Kernel Service Driver (KSD) - I suspect it's a part  of the AMD chipset drivers as my system doesn't have it (and I have an Intel  chipset with an ATI video card). Just in case 
    http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys 
    
    atikmdag.sys Fri Nov 21 03:30:27  2014 (546EA3C3) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    sptd.sys Thu  Dec 11 15:52:44 2014 (5489AFBC) 
    SCSI Pass Through Direct Host -  Daemon Tools (known BSOD issues with Win7) 
    http://www.carrona.org/drivers/driver.php?id=sptd.sys 
    
    
    
    Debug session time: Fri Mar  13 11:17:29.975 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\031315-7734-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days  10:26:42.994 
    *** WARNING: Unable to verify timestamp for iaStorA.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for iaStorA.sys  
    Probably caused by : iaStorA.sys ( iaStorA+78406 ) 
    BugCheck D1, {28, 2,  0, fffff800ff545406} 
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL  (d1) 
    Bugcheck code 000000d1 
    Arguments: 
    Arg1: 0000000000000028,  memory referenced 
    Arg2: 0000000000000002, IRQL 
    Arg3: 0000000000000000,  value 0 = read operation, 1 = write operation 
    Arg4: fffff800ff545406,  address which referenced memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID:  AV_iaStorA+78406 
    MaxSpeed: 3500 
    CurrentSpeed: 3500 
    BiosVersion = F7  
    BiosReleaseDate = 06/17/2014 
    SystemManufacturer = Gigabyte Technology  Co., Ltd. 
    SystemProductName = Z97X-UD3H  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Thu Mar 12 02:11:03.186 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\031115-7937-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 8 days 1:55:19.298  
    *** WARNING: Unable to verify timestamp for iaStorA.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for iaStorA.sys  
    Probably caused by : iaStorA.sys ( iaStorA+78406 ) 
    BugCheck D1, {28, 2,  0, fffff80080ee7406} 
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL  (d1) 
    Bugcheck code 000000d1 
    Arguments: 
    Arg1: 0000000000000028,  memory referenced 
    Arg2: 0000000000000002, IRQL 
    Arg3: 0000000000000000,  value 0 = read operation, 1 = write operation 
    Arg4: fffff80080ee7406,  address which referenced memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID:  AV_iaStorA+78406 
    MaxSpeed: 3500 
    CurrentSpeed: 3500 
    BiosVersion = F7  
    BiosReleaseDate = 06/17/2014 
    SystemManufacturer = Gigabyte Technology  Co., Ltd. 
    SystemProductName = Z97X-UD3H  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Tue Mar 3 15:07:33.482 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\030315-7812-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 3 days 7:33:30.786  
    *** WARNING: Unable to verify timestamp for iaStorA.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for iaStorA.sys  
    Probably caused by : iaStorA.sys ( iaStorA+78406 ) 
    BugCheck D1, {28, 2,  0, fffff8011a0d0406} 
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL  (d1) 
    Bugcheck code 000000d1 
    Arguments: 
    Arg1: 0000000000000028,  memory referenced 
    Arg2: 0000000000000002, IRQL 
    Arg3: 0000000000000000,  value 0 = read operation, 1 = write operation 
    Arg4: fffff8011a0d0406,  address which referenced memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID:  AV_iaStorA+78406 
    MaxSpeed: 3500 
    CurrentSpeed: 3500 
    BiosVersion = F7  
    BiosReleaseDate = 06/17/2014 
    SystemManufacturer = Gigabyte Technology  Co., Ltd. 
    SystemProductName = Z97X-UD3H  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Mar 22 22:00:22 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Mar 22 22:00:22 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Mar 22 22:00:22 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 8.1


    thanks for the quick response.

    i don't really know much about intel RST, from what I can tell its some kind of RAID thing. their webpage was difficult to understand which file I would need to update so I decided to uninstall it to see what happens.

    i also uninstalled all of the gigabyte stuff and deleted the daemon tools drivers you mentioned. the other thing I think is part of my printer drivers and there werent any updates available. I'd like to be able to continue using the printer so I'm going to try leaving it for now and see if the other stuff fixes the issue. if not, I'll uninstall the printer and see if that resolves. will report back, thanks
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Oh, OK. Leave the printer drivers be. Intel is more important. You uninstalled it? OK. Keep me posted.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    windows 8.1


    yeah, is there any good reason not to? when I tried to update there were like 20 different things to download and I didnt know what I wanted or why
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    Well. I like to keep my drivers updated.
    Intel RST is the driver used for drive(s) in AHCI or RAID mode.
    Windows has its own AHCI & RAID drivers if you don't wish to install Intel's.

    But you should make sure that rest of your drivers are up to date. Like chipset and such.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    windows 8.1


    haven't used the computer much in the past few days but it has remained idle without turning off for that whole time so its looking good. once I know for sure I'll come back and mark it solved. thanks again
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    Nice to hear.
      My System SpecsSystem Spec

windows 8.1 sys w/ rand. freezes and shutdowns, eventID 41
Related Threads
Hey , I have had this custom built computer just under a year and is still in warranty with Overclockers but recently after starting to overclock my system it started bluescreening, lately it has been bluescreening everyday without fail even after i turn the overclock off(i stopped overclocking as...
Sudden Shutdowns Without Warning in BSOD Crashes and Debugging
I will be using a browser, or just typing an essay, nothing computer intensive and all of a sudden the computer will black screen and power down, and you can hear the power quickly drain from the computer as everything suddenly stops. I will turn it back and it will seem as if nothing has happened....
Unexpected Shutdowns in General Support
I don't know if someone in the house is shutting the computer down, or if it's shutting itself down. But, this makes twice that I have found it shut down after I turn it on. It happened last night, and this morning. The computer seems to be working fine. Help please!!
Main Symptom : The new PC stops responding after several hours (sometimes a few) of intensive work and then it shuts down.Sometimes it produces a blue screen with the "critical process dies" message and sometimes doesn't.The problem was appearing also after fresh install of 2 versions of windows...
spontaneous shutdowns in General Support
About once or twice a month, Win 8.1 will spontaneously shut down and require a cold boot. I've never had this happen in 20 years of using other versions of the Win OS. There doesn't appear to be any obvious cause - it's happened during times of no user input or while typing an email or whatever....
System restarting eventid 41 in BSOD Crashes and Debugging
Hi all, I am running Windows 8 Pro x64, the system occasionally restarts itself (it would BSOD I presume, if I turned off auto restart. I am getting the following error in event viewer. Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 06/02/2013 03:05:22...
Sudden shutdowns in Gaming
I have downloaded some games from the store such as suduko, solitaire, mah jong, etc. on my PC. After playing a game for 10 minutes or so, the computer abruptly shuts down. I can play suduko puzzles I have put in Excel 2013 With no problems. It just seems to be the programs I downloaded from the...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook