Windows 8 and 8.1 Forums


BSOD playing Criminal Case Chrome/Firefox

  1. #1


    Posts : 4
    Windows 8.1 x64

    BSOD playing Criminal Case Chrome/Firefox


    The screen freeze for 10 sec after entering the game and the pc restarts! What may cause this? Same with chrome and firefox . Anything else works fine!

    After restart it shows this: C:\Windows\Minidump\032015-14312-01.dmp
    C:\Users\Σήφακας\AppData\Local\Temp\WER-172375-0.sysdata.xml

    Attachment 59470

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi apokorwnas & Welcome to the forums ^_^,

    The zip file uploaded by you does not contain any minidump files sadly
    Kindly go to the directory - "C:\Windows\Minidumps" and then ZIP up the files present in the directory. Before zipping up the files, make sure you copy the files to some other directory as you might get permissions error.

    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1 x64


    I found two minidump files. Waiting for your reply @blueelvis !
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    These look like hardware errors - and I didn't find anything significant in the other reports, so I presume it's hardware.
    Also, there are no 3rd party drivers listed in the memory dumps, so this is most likely a hardware problem (a Windows problem is also possible, but much less likely in fully updated Windows systems. Your system appears to have most updates, but please check with Windows Update just to be sure.

    Start with these free hardware diagnostics: Hardware Diagnostics


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Mar 26 02:29:20.709 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032615-16781-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
    System Uptime:0 days 0:00:06.445
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, ffffe0016a0cf8f8, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0016a0cf8f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 23 05:43:52.553 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032315-17703-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
    System Uptime:0 days 0:00:07.288
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, ffffe001f5ca8038, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001f5ca8038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    No 3rd party drivers present in the output.

    Here's the errrec output for the STOP 0x124 errors:
    Code:
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032615-16781-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    OK                                             c:\symbols
    Symbol search path is: c:\symbols
    Executable search path is: 
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
    Machine Name:
    Kernel base = 0xfffff802`70a06000 PsLoadedModuleList = 0xfffff802`70cdf250
    Debug session time: Thu Mar 26 02:29:20.709 2015 (UTC - 4:00)
    System Uptime: 0 days 0:00:06.445
    Loading Kernel Symbols
    ......................................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, ffffe0016a0cf8f8, 0, 0}
    
    Probably caused by : AuthenticAMD
    
    Followup: MachineOwner
    ---------
    
    0: kd> !niemiro.auto_errrec; q
    ===============================================================================
    Common Platform Error Record @ ffffe0016a0cf8f8
    -------------------------------------------------------------------------------
    Record Id     : 01d0678e2df3f124
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 3/26/2015 6:29:20 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0016a0cf978
    Section       @ ffffe0016a0cfa50
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000610f31
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0016a0cf9c0
    Section       @ ffffe0016a0cfb10
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 31 0f 61 00 00 08 02 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffe0016a0cfb10
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0016a0cfa08
    Section       @ ffffe0016a0cfb90
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xbe00000000070f0f
      Address     : 0x00000000fed000f0
      Misc.       : 0xc00a0fff01000000
    
    quit:
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Opened log file 'C:\Users\John\AppData\Local\Temp\SysnativeBSODApps\8303\kdc\outkdOutput2.3.txt'
    
    Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032315-17703-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    OK                                             c:\symbols
    Symbol search path is: c:\symbols
    Executable search path is: 
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
    Machine Name:
    Kernel base = 0xfffff801`6561f000 PsLoadedModuleList = 0xfffff801`658f8250
    Debug session time: Mon Mar 23 05:43:52.553 2015 (UTC - 4:00)
    System Uptime: 0 days 0:00:07.288
    Loading Kernel Symbols
    ......................................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, ffffe001f5ca8038, 0, 0}
    
    Probably caused by : AuthenticAMD
    
    Followup: MachineOwner
    ---------
    
    1: kd> !niemiro.auto_errrec; q
    ===============================================================================
    Common Platform Error Record @ ffffe001f5ca8038
    -------------------------------------------------------------------------------
    Record Id     : 01d0654ddb30c0a6
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 3/23/2015 9:43:52 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001f5ca80b8
    Section       @ ffffe001f5ca8190
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000610f31
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001f5ca8100
    Section       @ ffffe001f5ca8250
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 31 0f 61 00 00 08 02 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffe001f5ca8250
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001f5ca8148
    Section       @ ffffe001f5ca82d0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xbe00000000070f0f
      Address     : 0x00000000feb50008
      Misc.       : 0xc00a0fff01000000
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1 x64


    So i have to run some tests if i understand right. But what tests? The link above with the Hardware Diagnostics has a lot but which are the ones i need?
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please run all of the tests. As the memory dumps don't point to any particular sub-system, we'll try those tests first.
    I would suspect the graphics sub-system from your description, but that's a huge guess since nearly everything that your computer does involves the graphics sub-system.
    Other tests may follow if those tests don't show anything.

    You can also submit this report, but I don't know if it will provide any further information:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    While waiting for a reply, please monitor your temps with this free utility: HWMONITOR | Softwares | CPUID
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1 x64


    Here again after a while.... i re installed Windows 7 x64 Ultimate and also put the RAM memories at different slots, and the crash dissapeared! Probably one slot must be damagged so that causing the problem. When i have time maybe i will reinstall Windows 8 to test it again! Thanks for your help!
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by apokorwnas View Post
    Here again after a while.... i re installed Windows 7 x64 Ultimate and also put the RAM memories at different slots, and the crash dissapeared! Probably one slot must be damagged so that causing the problem. When i have time maybe i will reinstall Windows 8 to test it again! Thanks for your help!
    Hi apokorwnas ^_^,

    Like John has said in his above post, these definitely looked like hardware problems. If I were you, I would test the RAM on different slots because according to the Dump file analysis provided by John, it seems as if there is a problem with the motherboard (The BUS has been blamed).

    Thanks for letting us know though.

    -Pranav
      My System SpecsSystem Spec

BSOD playing Criminal Case Chrome/Firefox
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