Solved BSOD playing Criminal Case Chrome/Firefox

apokorwnas

New Member
Messages
4
The screen freeze for 10 sec after entering the game and the pc restarts! What may cause this? Same with chrome and firefox . Anything else works fine!

After restart it shows this: C:\Windows\Minidump\032015-14312-01.dmp
C:\Users\Σήφακας\AppData\Local\Temp\WER-172375-0.sysdata.xml

View attachment 59470
 

My Computer

System One

  • OS
    Windows 8.1 x64
Hi apokorwnas & Welcome to the forums ^_^,

The zip file uploaded by you does not contain any minidump files sadly :(
Kindly go to the directory - "C:\Windows\Minidumps" and then ZIP up the files present in the directory. Before zipping up the files, make sure you copy the files to some other directory as you might get permissions error.

Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
These look like hardware errors - and I didn't find anything significant in the other reports, so I presume it's hardware.
Also, there are no 3rd party drivers listed in the memory dumps, so this is most likely a hardware problem (a Windows problem is also possible, but much less likely in fully updated Windows systems. Your system appears to have most updates, but please check with Windows Update just to be sure.

Start with these free hardware diagnostics: Hardware Diagnostics


Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Thu Mar 26 02:29:20.709 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032615-16781-01.dmp]
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Built by: [B]9600[/B].17668.amd64fre.winblue_r8.150127-1500
System Uptime:[B]0 days 0:00:06.445[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, ffffe0016a0cf8f8, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000124"]WHEA_UNCORRECTABLE_ERROR (124)[/URL]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0016a0cf8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD_PROCESSOR_BUS_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar 23 05:43:52.553 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032315-17703-01.dmp]
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Built by: [B]9600[/B].17668.amd64fre.winblue_r8.150127-1500
System Uptime:[B]0 days 0:00:07.288[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, ffffe001f5ca8038, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000124"]WHEA_UNCORRECTABLE_ERROR (124)[/URL]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001f5ca8038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD_PROCESSOR_BUS_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
No 3rd party drivers present in the output.

Here's the errrec output for the STOP 0x124 errors:
Code:
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\John\SysnativeBSODApps\032615-16781-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
OK                                             c:\symbols
Symbol search path is: c:\symbols
Executable search path is: 
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
Machine Name:
Kernel base = 0xfffff802`70a06000 PsLoadedModuleList = 0xfffff802`70cdf250
Debug session time: Thu Mar 26 02:29:20.709 2015 (UTC - 4:00)
System Uptime: 0 days 0:00:06.445
Loading Kernel Symbols
......................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffe0016a0cf8f8, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

0: kd> !niemiro.auto_errrec; q
===============================================================================
Common Platform Error Record @ ffffe0016a0cf8f8
-------------------------------------------------------------------------------
Record Id     : 01d0678e2df3f124
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 3/26/2015 6:29:20 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe0016a0cf978
Section       @ ffffe0016a0cfa50
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000610f31
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe0016a0cf9c0
Section       @ ffffe0016a0cfb10
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 31 0f 61 00 00 08 02 00 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffe0016a0cfb10

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe0016a0cfa08
Section       @ ffffe0016a0cfb90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xbe00000000070f0f
  Address     : 0x00000000fed000f0
  Misc.       : 0xc00a0fff01000000

quit:

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Opened log file 'C:\Users\John\AppData\Local\Temp\SysnativeBSODApps\8303\kdc\outkdOutput2.3.txt'

Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\John\SysnativeBSODApps\032315-17703-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
OK                                             c:\symbols
Symbol search path is: c:\symbols
Executable search path is: 
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
Machine Name:
Kernel base = 0xfffff801`6561f000 PsLoadedModuleList = 0xfffff801`658f8250
Debug session time: Mon Mar 23 05:43:52.553 2015 (UTC - 4:00)
System Uptime: 0 days 0:00:07.288
Loading Kernel Symbols
......................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffe001f5ca8038, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

1: kd> !niemiro.auto_errrec; q
===============================================================================
Common Platform Error Record @ ffffe001f5ca8038
-------------------------------------------------------------------------------
Record Id     : 01d0654ddb30c0a6
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 3/23/2015 9:43:52 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe001f5ca80b8
Section       @ ffffe001f5ca8190
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000610f31
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe001f5ca8100
Section       @ ffffe001f5ca8250
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 31 0f 61 00 00 08 02 00 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffe001f5ca8250

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe001f5ca8148
Section       @ ffffe001f5ca82d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xbe00000000070f0f
  Address     : 0x00000000feb50008
  Misc.       : 0xc00a0fff01000000
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
So i have to run some tests if i understand right. But what tests? The link above with the Hardware Diagnostics has a lot but which are the ones i need?
 

My Computer

System One

  • OS
    Windows 8.1 x64
Please run all of the tests. As the memory dumps don't point to any particular sub-system, we'll try those tests first.
I would suspect the graphics sub-system from your description, but that's a huge guess since nearly everything that your computer does involves the graphics sub-system.
Other tests may follow if those tests don't show anything.

You can also submit this report, but I don't know if it will provide any further information:
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

While waiting for a reply, please monitor your temps with this free utility: HWMONITOR | Softwares | CPUID
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Here again after a while.... i re installed Windows 7 x64 Ultimate and also put the RAM memories at different slots, and the crash dissapeared! Probably one slot must be damagged so that causing the problem. When i have time maybe i will reinstall Windows 8 to test it again! Thanks for your help!
 

My Computer

System One

  • OS
    Windows 8.1 x64
Here again after a while.... i re installed Windows 7 x64 Ultimate and also put the RAM memories at different slots, and the crash dissapeared! Probably one slot must be damagged so that causing the problem. When i have time maybe i will reinstall Windows 8 to test it again! Thanks for your help!

Hi apokorwnas ^_^,

Like John has said in his above post, these definitely looked like hardware problems. If I were you, I would test the RAM on different slots because according to the Dump file analysis provided by John, it seems as if there is a problem with the motherboard (The BUS has been blamed).

Thanks for letting us know though.

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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