Windows 8 and 8.1 Forums


BSOD when shutting down or restarting my computer

  1. #71


    Posts : 2,480
    Windows 10 Pro x64


    Still, Asus Charger should be removed and ATK package updated, nVidia Streaming Kernel Service disabled.
    Code:
    ASMMAP64.sys Thu Jul 2 11:13:26 2009  (4A4C7A36) 
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in  Asus systems) 
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys 
    
    atkwmiacpi64.sys Wed Sep 7 03:44:52 2011 (4E66CC94)  
    ATK WMIACPI Utility 
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys 
    
    AiCharger.sys Fri Sep 23 04:04:40 2011 (4E7BE938)  
    Asus Charger Driver [br] Likely BSOD cause - haven't  seen recently (15Jan2013) 
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys 
    
    excsd.sys Fri Mar 30 21:52:41  2012 (4F760F09) 
    Diskeeper/ExpressCache (OEM) driver 
    http://www.carrona.org/drivers/driver.php?id=excsd.sys 
    
    excfs.sys Fri Mar 30 21:53:05 2012  (4F760F21) 
    Diskeeper/ExpressCache (OEM) driver 
    http://www.carrona.org/drivers/driver.php?id=excfs.sys 
    
    AsHIDSwitch64.sys Thu May 31  04:38:32 2012 (4FC6D9A8) 
    HID driver for ASUS Wireless Radio Control 
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys 
    
    RtsBaStor.sys Wed Jun 13  12:09:02 2012 (4FD866BE) 
    Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7  
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys 
    
    IntcDAud.sys Tue Jun 19 16:40:51  2012 (4FE08F73) 
    Intel Graphics Media Accelerator HD Driver 
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys 
    
    btath_bus.sys Thu Jun 21 07:22:17  2012 (4FE2AF89) 
    Atheros BlueTooth driver 
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys 
    
    btath_lwflt.sys Thu Jun 21  07:22:36 2012 (4FE2AF9C) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys 
    
    btath_hcrp.sys Thu Jun 21  07:23:29 2012 (4FE2AFD1) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys 
    
    HECIx64.sys Tue Jul 3 00:14:58  2012 (4FF21D62) 
    Intel Management Engine Interface 
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys 
    
    intelppm.sys Thu Jul 26 04:26:48  2012 (5010AAE8) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    Rt630x64.sys Mon Jul 30 18:03:12  2012 (5016B040) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    kbfiltr.sys Thu Aug 2 05:22:22  2012 (5019F26E) 
    
    kbfiltr.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    DptfManager.sys Fri Sep 7 03:16:19 2012 (50494AE3)  
    Intel(R) Dynamic Platform and Thermal Framework Manager Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfManager.sys 
    
    DptfDevDram.sys Fri Sep 7  03:16:57 2012 (50494B09) 
    Intel(R) Dynamic Platform and Thermal Framework  Memory Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys 
    
    DptfDevGen.sys Fri Sep 7  03:17:21 2012 (50494B21) 
    Intel(R) Dynamic Platform and Thermal Framework  Generic Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevGen.sys 
    
    DptfDevFan.sys Fri Sep 7  03:17:43 2012 (50494B37) 
    Intel Dynamic Platform & Thermal Framework Fan  Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevFan.sys 
    
    DptfDevPch.sys Fri Sep 7  03:18:23 2012 (50494B5F) 
    Intel(R) Dynamic Platform and Thermal Framework PCH  Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys 
    
    DptfDevProc.sys Fri Sep 7  03:19:30 2012 (50494BA2) 
    Intel(R) Dynamic Platform & Thermal Framework  Processor Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys 
    
    btfilter.sys Thu Sep 13  09:13:45 2012 (505187A9) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys 
    
    athw8x.sys Wed Sep 19 09:15:18  2012 (50597106) 
    Atheros Wireless LAN Driver 
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys 
    
    igdkmd64.sys Wed Sep 26 21:49:04  2012 (50635C30) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    btath_flt.sys Thu Sep 27 11:49:09  2012 (50642115) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys 
    
    RTKVHD64.sys Tue Oct 16 13:33:15  2012 (507D45FB) 
    Realtek High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    AsusTP.sys Mon Oct 29 19:23:54  2012 (508EC9BA) 
    Asis transformer pad filter driver 
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys 
    
    iaStorA.sys Mon Nov 19 21:09:40  2012 (50AA9204) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    nvvad64v.sys Thu Nov 20 16:33:54  2014 (546E09E2) 
    NVIDIA Virtual Audio Driver 
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys 
    
    nvpciflt.sys Fri Mar 13 16:32:00  2015 (550302F0) 
    nVidia 3D Vision Display driver 
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys 
    
    nvlddmkm.sys Fri Mar 13 16:39:56  2015 (550304CC) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    NvStreamKms.sys Tue Mar 17 07:19:52 2015 (5507C788)  
    nVidia Streaming Kernel service - may cause BSOD in  Win8.1 systems (found in May 2014). Date/TimeStamp: Tue Apr 29 20:59:44 2014  (53604B00) MAY NOT BE A PROBLEM, this is a tenative posting - Appears that  April 29 driver is a problem, July 2014 drivers seem OK 
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys 
    
    
    
    Debug session time:  Mon Apr 6 18:29:42.535 2015 (UTC + 2:00) 
    Loading Dump File  [D:\SysnativeBSODApps\040715-149859-01.dmp] 
    Built by:  9200.16424.amd64fre.win8_gdr.120926-1855 
    System Uptime: 0 days 8:30:41.290  
    *** WARNING: Unable to verify timestamp for win32k.sys 
    *** ERROR: Module  load completed but symbols could not be loaded for win32k.sys 
    Probably  caused by : storport.sys ( storport!RaSendIrpSynchronous+71 ) 
    BugCheck 9F,  {4, 12c, fffffa8006e6d640, fffff88000a9e800} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000004,  The power transition timed out waiting to synchronize with the Pnp  
    subsystem. 
    Arg2: 000000000000012c, Timeout in seconds. 
    Arg3:  fffffa8006e6d640, The thread currently holding on to the Pnp lock. 
    Arg4:  fffff88000a9e800, nt!TRIAGE_9F_PNP on Win7 and higher 
    BUGCHECK_STR: 0x9F  
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x9F_4_storport!RaSendIrpSynchronous 
    MaxSpeed: 1900  
    CurrentSpeed: 2395 
    BiosVersion = K56CM.209 
    BiosReleaseDate =  11/19/2012 
    SystemManufacturer = ASUSTeK COMPUTER INC. 
    SystemProductName  = K56CM  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Apr 06 19:05:16 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Apr 06 19:05:16 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Apr 06 19:05:16 PM  _88-dbug Copyright 2012 Sysnative Forums

      My System SpecsSystem Spec

  2. #72


    Posts : 50
    8.1 64 bit


    Hi just had 2 more crashes this morning and afternoon. The dump files are attached.
      My System SpecsSystem Spec

  3. #73


    Posts : 2,480
    Windows 10 Pro x64


    Exactly the same. Please follow my instructions...
      My System SpecsSystem Spec

  4. #74


    Posts : 50
    8.1 64 bit


    Just crashed. Dump file is attached.
      My System SpecsSystem Spec

  5. #75


    A 0x9F occuring because of a power IRP timeout, we'll need a Kernel dump.

    Go the Start
    Right click My Computer
    Select Properties
    Click Advanced system settings
    Click on the Advanced tab
    Select Settings under Startup and Recovery
    Then under Write debugging information select Kernel memory dump.

    Once a dump is created go to:
    C:/Windows/memory.dmp
    Copy the file to the desktop, zip it up and upload it to a file sharing site like Onedrive. After the upload is done post the download link in your next reply.
      My System SpecsSystem Spec

  6. #76


    Posts : 50
    8.1 64 bit


    So I will only get a dump the next time my laptop crashes?
      My System SpecsSystem Spec

  7. #77


    Posts : 2,480
    Windows 10 Pro x64


    Yes. After adjusting the settings like Mysers said, please wait for a crash to happen.
      My System SpecsSystem Spec

  8. #78


    Posts : 50
    8.1 64 bit


    Have uploaded to OneDrive. Link is Microsoft services
      My System SpecsSystem Spec

  9. #79


    Posts : 50
    8.1 64 bit


    Hi have you all managed to take a look? Link is https://onedrive.live.com/redir?resi...int=file%2czip
      My System SpecsSystem Spec

  10. #80


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi yangru ^_^,

    Sorry for the delay. Everyone is very busy

    I just took a look at your dump file and it seems like you have got the 2012 version of the Intel Rapid Storage which is known to cause a lot of problems. Furthermore, in the dump file as well, the Storage Controller of Windows is involved. Kindly follow the excellent guide below written by Patrick and remove that software -

    Uninstalling the Intel(R) Rapid Storage Technology driver - Microsoft Community


    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

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BSOD when shutting down or restarting my computer
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