Windows 8 and 8.1 Forums


BSOD when shutting down or restarting my computer

  1. #61


    Posts : 2,480
    Windows 10 Pro x64


    Use your computer normally.

      My System SpecsSystem Spec

  2. #62


    Posts : 50
    8.1 64 bit


    I still can't open Windows Defender. Is that a cause for concern?
      My System SpecsSystem Spec

  3. #63


    Posts : 2,480
    Windows 10 Pro x64


    No. It's like that on my computer and laptop as well.
      My System SpecsSystem Spec

  4. #64


    Posts : 50
    8.1 64 bit


    But I have uninstalled Trend Micro per your request. So I'm a little worried haha
      My System SpecsSystem Spec

  5. #65


    Posts : 2,480
    Windows 10 Pro x64


    Install Avast, but I cannot guarantee it will not cause issues.
      My System SpecsSystem Spec

  6. #66


    Posts : 50
    8.1 64 bit


    I have refreshed my computer. However, a BSOD still occurred and the dump file is attached.
      My System SpecsSystem Spec

  7. #67


    Posts : 2,480
    Windows 10 Pro x64


    Storage driver is crapping out. Please try a clean install of Windows. If that doesn't help. I'd say you've got a HW issue.
      My System SpecsSystem Spec

  8. #68


    Posts : 50
    8.1 64 bit


    Clean install means wiping my D files as well?
      My System SpecsSystem Spec

  9. #69


    Posts : 2,480
    Windows 10 Pro x64


    You can choose which one. But I would advise you to wipe your system partition and do a clean install to see if there is any improvement.
      My System SpecsSystem Spec

  10. #70


    Posts : 50
    8.1 64 bit


    Just crashed when I was trying to shut down my laptop lol. Attached is the dump file.
      My System SpecsSystem Spec

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BSOD when shutting down or restarting my computer
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